Autoguard Warranties Ltd (United Kingdom) Reviews 

I made a mistake with my recent claim by not notifying AWL before putting my vehicle into the garage for work. After explaining the reason and circumstances they began to process my claim. The claim was settled in good time with zero issues. All of the staff I had contact with were polite and very helpful. I initially thought they would deny my claim for not initially notifying them but they treated me as an individual and took into account my issues. When I took out the warranty I was sceptical but AWL have shown me that they are an honest company who work to help and not try to deny liability.

Unfortunately I had to use the warranty within 6 months of having my motorhome. Thankfully, the warranty covered most of the repair cost which relieved some of the stress.

I would just advice that you complete and save proof of all service appointments as this couldve cancelled my contract. However on finding such proof my claim was quickly and effectively reinstated and paid.
Play by their rules/your contract with them and they are fair and just

Pointless cover paid for they do not cover anything, happy to take your money but not prepared to pay out when needed. Complete scam

Came in clutch when I needed them too. Customer service is actually really friendly. When I get a new car I’ll definitely be going with them again. Referring to friends and family

Unbelievable. Rejected claim for failed electrics despite being told by the garage I purchased the car from it would be covered. Explanation is very unclear and it's just a "computer says no" response

Excellent service from the start didn’t even have to phone them great service with no problems with the claim

Declined my application for repair with a meaningless statement.

Very happy with our warranty claim. Only a small claim for a sensor but the process was faultless and I got to use the garage of my choice to have the work completed

I had a warranty of £4000.00 when my car had a major issue after only 30 days. Autoguard have failed to pay the full warranty out and have left me out of pocket to the cost of £2100.00. Why be given a warranty if they wont pay the full amount out.

The day before trading in my car it developed a fault, but would not give the time needed to get the repair authorised, as a result the claim was declined and I paid out of my pocket. Unless time is on your side you are at the mercy of their get out clauses. Even though my claim would have met the criteria, ie a faulty pressure sensor, Autoguard chose to reject the claim.

It is one of the least honest, and most greedy warranty company I have come across. Having a 6-month warranty is utterly pointless.

They will not fix any issues listed on the 'premium' cover, even though it's listed on the actual cover policy. Additionally, I gained written diagnostic from my garage so Auto Guard can understand, but they just apply their own logic to a complete false decision to not honour the warranty.

Save your money, and use that for any car repairs, this is pointless.

Followed claim process as per app and went to main dealer for repair and now they are unwilling to help as per all the other unhappy comments on here.

From start to finish I was really impressed with the service that I was given The staff that I spoke to were very efficient and knowledgeable and dealt with my claim with the Ford garage I put my vehicle in and I didn’t have to do a thing only collect my vehicle when it was repaired great service

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things are:
- good communication
- the phone has always been answered quickly
- Straight forward chat
- Clear instructions
- Cover main dealer labour costs (optional)
- I’ve had no quibble over my parts/diagnosis on two occasions (adblu system, alternator)
- Quick processing and change control
- Quick payment
- Easy simple processes
- my Audi dealer were also highly impressed

Make sure you get clear breakdowns from your garage.
Have your full service history available.
Know your mileage.
Simple as that. Thank you team, don’t let your performance drop. Shout out to Jeremy Welton 5*

The boys at JMF were absolutely amazing and great communication, i would 100percent recommend this place if you have a bmw ,they know what they are doing, would go back again, abit expensive but you pay for the amazing service they provided

AVOID - ABSOLUTE WASTE OF MONEY.
Took out a 3 year warranty with them at a cost of £1300.
Faulty Window regulator on Range Rover sport was causing the window to move slowly, grinding and sometimes stopping, then the window dropped into the door.
Rang Autoguard and explained what had happened, said it was covered. They asked to provide photos and vat invoice for part and labour, got it fixed at a local garage to be as cheap as possible, sent photos and official invoice from the garage approx £600.
Then they said sorry it wasn’t covered under warranty as the plastic clips that hold the window to the regulator had broken and that was wear and tear. The garage said the clips had snapped due to the stress of the motor as it was faulty. Told me to look it up is a very common fault with window regulator.
Then after chasing the warranty company someone came back to say they would finally ‘make a contribution’ towards the cost but didn’t make any further contact.
Such a scam - stay away from Autoguard.
***Youve now come back and asked for the number plate, NHZ55, let’s see if you do anything.
THIS IS THE 3rd UPDATE ON THE POST NOW AND STILL NO CONTACT FROM AUTOGUARD - please read the reviews before buying as you will see most are red in the past month.
My claim has now been taken up by the Motor Ombudsman.

I really wouldn’t bother with this warranty, waste of time. Supposed to be peace of mind but just weasel out of paying for repairs. Very drawn out frustrating claim process as well, complete joke. I now had to buy parts on eBay and fix myself. Not recommended at all.

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away.

I will say I am rather annoyed that my repair is almost one month away, and the fact the excess fee was never mentioned when I took this warranty out, otherwise this would be 5 stars!

They don’t actually cover anything just make up whatever benefits them to say it’s excluded from the warranty