Automegastore.com.au Reviews 1,048

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great service and a pleasure to deal with. Everything arrived quickly & well packaged. I had a problem with a faulty part and emailed them a little video of the issue. They responded very quickly and... See more

Rated 5 out of 5 stars

Very good service, the despatched rang to advise product ran out so despatch will be late. Personal communication like this is well worth the wait. Instead of silent and waiting without any knowledge... See more

Rated 5 out of 5 stars

Thanks Automegastore, I purchased portable car oven, fantastic product, no more 711 food yuck! I am now enjoying my homemade grub on the run at work - ps other people also excited! My car oven turned... See more

Rated 1 out of 5 stars

Do not deal with these charlatans. Horrendous customer service, selling defective products and not honouring Australian Consumer Laws. Then to have the hide to just ignore customers concerns, hoping t... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

At AutoMegaStore we come to work everyday because we love what we do & are driven to provide the best online shopping experience we can. We are 100% Aussie owned & operated. What makes us a cut above the rest is we stock ALL products in our warehouse which means we pick, pack & ship SAME DAY.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

Problem fixed with ease

Great service and a pleasure to deal with. Everything arrived quickly & well packaged. I had a problem with a faulty part and emailed them a little video of the issue. They responded very quickly and sent another out straight away. Thank you. Highly recommend this store

April 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Do not deal with these charlatans!!

Do not deal with these charlatans. Horrendous customer service, selling defective products and not honouring Australian Consumer Laws. Then to have the hide to just ignore customers concerns, hoping the problem will just go away. I'll make it my mission to share my experience in as many places as possible.

January 23, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Took over a week for them to pack up 2 cans of spray paint and a bottle of ceramic polish. Called them asking where it was same answer was given saying it would be packed that arvo and sent out but was not the case. Still awaiting my order. Really dissapointed

August 2, 2021
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Rated 1 out of 5 stars

WORST SERVICE EVER EXPERIENCED

A pity that the worst rating you can give is a 1 star. Ordered parts and was advised they had shipped, although 2 weeks later I'm still waiting. Called them to follow up on my delivery, only to have the staff there handball me to there contracted freight company. THIS IS PART OF THERE JOB TO ENSURE THAT THE GOODS YOU PAID FOR ARE DELIVERED TO YOU. I have wasted a lot of time now on multiple calls and still haven't received what I paid for. Will be contacting the ombudsman and seeking legal recourse now and a refund. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN OVER 25 YEARS (they even make the Telco's look good). WORD TO THE WISE, DONT WASTE YOUR TIME WITH THESE CLOWNS ! FIND A MORE REPUTABLE BUSINESS TO DEAL WITH !!!

June 23, 2021
Unprompted review
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Reply from Automegastore.com.au

Good afternoon Wayne. As we discussed on the phone, the order was dispatched 2 days after you placed the order and is currently in transit still as its a rural delivery for the courier company. I accomodated all your requests and passed on all the tracking details via email so you could see the latest information. With some specific deliveries for rural packages, the courier companies actually request the receiver contact them as it pertains to the specific delivery details for the order which the customer knows about hence why I provided that information for you. Your order wont be too far away for you. Appreciate your patience with the process. Regards, Toby

Rated 5 out of 5 stars

Great Service

Purchased 2 Lambswool rotary polishing pads end of May. Great online service, fast (less than 24 hours) delivery and the product was the Original Manufacturers product (no fakes). Have used them now to cut / polish a 2600 Powercat boat. Great result.

June 21, 2021
Unprompted review
Rated 1 out of 5 stars

4WD Outback Tyre Gauge H/D…

Ordered 2 pieces 4WD Outback Tyre Gauge H/D 0-60Psi in April 2021 . Pictures on the website at the time of purchase clearly show the gauge is a Hafner (Logo & Name) Tyre Gauge, Hafner also have specific identifying features and are made in Taiwan. What was delivered were 2 substandard, poor quality, inaccurate, look a like gauges passed off as "Hard Unit" allegedly their house branded tyre gauge.
These guys are using pictures from a quality tyre gauge manufacturer and substituting the product with inferior product. Classic Bait & Switch tactic - Wont accept gauges back & refund purchase price - Buyers Beware

April 21, 2021
Unprompted review
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Reply from Automegastore.com.au

Good afternoon. This was rectified and refunded for you to resolve the problem. It was an issue with the listing which was overlooked on our end and has since been fixed after some initial confusion. Appreciate your patience with the process. Regards, Toby

Rated 1 out of 5 stars

Over 3 weeks and still waiting on an…

Over 3 weeks and still waiting on an order that has not arrived. First time I've bought with this company most likely the last. They might have cheap prices but the services is also matching of price.

February 22, 2021
Unprompted review
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Reply from Automegastore.com.au

Hi Mike. Hopefully this was resolved for you and appreciate your patience with the process. Regards, Toby

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Rated 1 out of 5 stars

Don't purchase the rotary oil pump…

Don't purchase the rotary oil pump unless you are prepared to prime it each time. It was cheap so I suppose you get what you pay for.

February 12, 2021
Unprompted review
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Reply from Automegastore.com.au

Hi Don. Hopefully you're not having too many issue with this? If there are problems, you're more than welcome to contact our customer service team on 1300 549 240 to discuss any issues. Regards, Toby

Rated 5 out of 5 stars

HAPPY EXPERIENCE

I ordered some McGuire's Ceramic Coating from these guys and within days it had arrived (country sa) everything was well packaged, high quality products cheaper than i could find anywhere else, i noticed a small leak in one of the bottles (thanks auspost) i contacted automegastore and within an hour had a reply from Toby, no worries we'll send u a replacement free of charge! These guys come highly recommended from me, there polite, have a better price than most and shipping is fast.
I look forward to shopping with them again.

November 26, 2020
Unprompted review
Rated 1 out of 5 stars

I purchased 2 x 946ml bottles of…

I purchased 2 x 946ml bottles of Sta-Bil fuel stabilizer which cost $99 including shipping, a couple of days later my package arrived. I recommend this product and Auto mega store, I showed him the site and to my disbelief I see the same product and size advertised for half the price I paid at $24.99 EACH! I called the company and asked why in view of the heavily discounted price why was I not told of up and coming special and could they out of good will make it up to me some how as I feel duped. I was told bad luck as I purchased before the special was advertised literally within 48 hrs. I thought good customer relations some compensation would be offered. Would recommend or buy from them again ?????????

November 5, 2020
Unprompted review
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Reply from Automegastore.com.au

Hi Lee. We run specific discounts and specials at certain time periods for our customers and have to adhere to their strict deadlines. We're more than happy to help out with any issues regarding the packages and deliveries when needed. Keep and eye out on our email list as we run specials throughout the year. Regards, Toby

Rated 4 out of 5 stars

All good

All good, but had to re-address package owing to typo, so making postage slower than needed to be. Great phone customer service with this.

August 5, 2020
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Rated 5 out of 5 stars

S3(Smart Salesman Sam)

Hi , I bought a van from Automegastore. Their salesman Sam was very helpful. They have a big range of vehicles. Looking forward to buy my another car from them soon.

July 18, 2020
Unprompted review
Rated 5 out of 5 stars

Reliable

Product I ordered was out of stock, Automegstore emailed me personally to let me know they were sourcing my tools and would get them to me as soon as possible.
Had my tools within a week.
Overall very happy with Automegastore and the quality of tooling.

July 17, 2020
Unprompted review
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