Automotive Repair Systems Reviews 

1,820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, professional, punctual, and helpful throughout the entire repair process. Consumers are very impressed with the exceptional quality of the repairs, noting that damaged alloy wheels and car bodywork look completely brand new again. Some reviewers were not happy with communication gaps when trying to find operation details, or noted occasional flaws like surface distortion and extra waiting time. Despite these few drawbacks, people generally appreciate the smooth mobile service, clear updates, and straightforward booking experience provided by the team.

What people talk about most

Service

Clients share satisfaction on service, frequently praising punctual technicians and smooth, efficient mobile... See more

Staff

People report positive experiences with staff, highlighting that technicians arrive promptly and complete... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with repairs that leave wheels and... See more

Product

Users express great satisfaction with the product, reporting that bumpers, paintwork, and wheels look brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top Notch all round from Adam SMITH repair Specialist. NO rating from the office side of your company, expect very poor customer contact None existence, office to customer of date and time etc. I had... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Customer service were friendly and helpful. Dan arrived on time and completed the work to a very high standard. He explained the process and completed the jo... See more

Rated 5 out of 5 stars

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... See more

Rated 5 out of 5 stars

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier... See more


Company details

  1. Auto Repair Shop
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance

About Automotive Repair Systems

Written by the company

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,820)

456 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding repair

Excellent service informed of repair date and time. Andy messaged me to confirm arrival time and kept me updated. Apologised as needed further authorisation, so had to come back, confirmed to me all approved. Kept me updated again.
Andy was very professional and polite and undertook a top quality repair. cant see the dent or scratch at all. Outstanding service fully recommend Andy Truzzi and company.

September 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Top quality service

Top quality service from start to finish. Alex did a brilliant job in repairing a dent and scratch on my car, going above and beyond to get the job done despite the rainy weather. Couldn’t be happier with the attention to detail and quality of the finish. Would highly recommend.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and repair.

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected as was not fully happy with his finished job due to the poor weather conditions. He then re did some of his work to get a perfect finish. Missing his lunch to get the job done. What an excellent service. The engineer is a credit to the company.

September 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

I was very happy with the work your technician did on my wheel repair. My insurance company said it would be at least a 30 day wait, but you guys called me the next day after the claim was approved and got me booked in for the following week.

The technician arrived promptly and got to work on the wheel. He was courteous of my property whilst in attendance and was very friendly.

Would recommend.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Scratch Repair

I don't have the guys name who carried out the scratch repair on my car, but he was extremely helpful and polite.
Once completed the car was as good as new.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Magic

Friendly chap, on time to the minute at the start of the window and magic removal of a set of deep wheel rim gouges. I really did not expect it to look like new. Thanks

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Job done in 15 minutes by Rhys

Job done in 15 minutes by Rhys! He sent text message the day before to confirm time he would be visiting, was there few minutes before time. Very friendly, polite, and respectful, and knew what he was going. He was done in no time, and left and my property clean. Was a pleasure having him!

September 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Had an issue with the alloy wheel…

Had an issue with the alloy wheel refurbishment which was raised with Rhys in the office. He kept me up to date through the process. He referred to Matt the regional manager who went out of his way to meet me and resolve the issue to my satisfaction. Would recommend!

September 3, 2026
Unprompted review

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