Automotive Touchup Reviews 

266
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process smooth and straightforward, appreciating the exact color matches provided for their vehicles across various models. Many buyers note that the paint products arrive well packaged and include useful supplies for completing successful do-it-yourself projects at home. Some reviewers were not happy with delivery delays and extended waiting times before receiving their shipments. Others also mentioned issues with customer service failing to answer messages or process requests for refunds. Additionally, a few people experienced problems where the mixed paint color did not match their factory finish properly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as experiences with the paint vary significantly. Many... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the products,... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant division in their feedback.... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service. While many customers praise the fast... See more

Response time

Consumers find response times to be a significant source of frustration, consistently reporting lengthy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering process easy, shipping efficient, happy with the products. Color was a shade darker than car color.

Rated 4 out of 5 stars

Availability of matching paint makes it possible to keep vehicles longer. Impossible to do this locally.

Rated 5 out of 5 stars

I liked working with the Automotive Touchup Customer Service as they were friendly and helped me estimate how much spray can paint, I would need to touch up my Rav4: from the primer, base coat and cle... See more

Rated 5 out of 5 stars

It was so easy to use the Automotive Touchup website, all you need is the make, model year and color of your vehicle using the scroll down features and the different options of product, small touchup... See more


Company details

  1. Paint Store

Written by the company

Automotivetouchup.com offers touch up paint for any car made per order. We offer touch up bottles, pens, and aerosol spray cans to make your ride look new again.


Contact info

3.5

Average

TrustScore 3.5 out of 5

266 reviews

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No recent history of asking for reviews

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3.5

All reviews

(266)

84 reviews in the last 12 months

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Rated 3 out of 5 stars

Not even close

I bought a silver paint for a Smart (Mercedes Benz). The nozzle sputter, too bad I can upload photos.
The paint match, after I gave 4 coats, in other words, it is tottaly deluted. Not good for touch up, neither for normal paint. Two small pieces, about 3.5 sq ft and I used more than a half the can. Still, I have to sand to remove the sputters.
I called but, oh surprise! Nobody answer the call. Let's wait to the call back and keep you posted.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Online ordering was easy

Online ordering was easy, available product options are perfectly laid out to understand what I need to order, once ordered the communication was great and was delivered on time. They also send additional items I needed that I didn’t see available to buy to complete my project.

December 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Waited over 2 weeks for product that…

Waited over 2 weeks for product that had not arrived so I called and was told the order would ship out in a few days. Absolutely ridiculous that a small touch up Brush would take 3 weeks just to leave their facility! So we ended up selling the car with scratch’s as we couldn’t wait any longer.

December 3, 2024
Unprompted review
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Rated 1 out of 5 stars

Inefficient and SLOW!

I've ordered paint from here previously, no problem. This time I saw there was a delay, so I ordered paint from eBay. I got it within a week. I then ordered a second can and got it before I received the paint from this company. I won't be ordering paint from this company anymore.

December 3, 2024
Unprompted review
Rated 3 out of 5 stars

Good experience, not great.

Color match for an 18 year old vehicle is spot-on. I've been using ATU for over 15 years. This time I've experience several troublesome issues. First, my spray can sputtered, then blotchy paint came out. This happened at least 5 times during my use. Secondly, the spray nozzle had so much resistance that it became very difficult to complete the job professionally. It almost seemed that the nozzle was bottomed-out at the valve.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

10 years and going

I've been using AutomotiveTouchup products for over ten years for my various motorcycle projects and auto touchups. Never a disappointment. If you care about the end result, don't buy the other paint products from the auto parts store, their colors might be close enough, but the quality of the paint is not.
Additionally, follow the instructions provided on how to use their products and don't forget the face mask...they have those too.

November 9, 2024
Unprompted review
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Rated 5 out of 5 stars

I have been buying from them for quite…

I have been buying from them for quite a while. When i got the spray can, I couldn't get 1 drop out of the can. I was expecting a big fight. i called customer service. Yes they actually had a customer service number with a human being who spoke English. She promptly sent me out another can. I had no issues this time. Great company right there.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

I will rely on Automotive Touchup for paint for my other vehicle.

My delivery was delayed by a hurricane that hit New Orleans, but Automotive Touchup could hardly be blamed for that, although I wonder if they could have sent out a blast email advising customers to expect weather delays. Otherwise, the experience was great and the products received met or exceeded expectations. I will use Automotive Touchup to order paint for my other vehicle.

September 6, 2024
Unprompted review

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