Auto Parts Fair Reviews 

368
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Bought a couple of used parts for my Honda, everything is in great condition. The shipping was a little over its time, but overall everything is alright. :)

Rated 5 out of 5 stars

You learn about a company when an error occurs. Called upon receipt and immediately provided option to ship correct part or cancel. Part was part marked incorrectly. Flywheel (A/T) ordered, flywhee... See more

Rated 5 out of 5 stars

I was hesitant at first, to buy a used transmission from an on-line source. I have read and heard about horror stories, told by people shopping on-line for used car parts. I am happy to report, Auto P... See more

Rated 5 out of 5 stars

Part delivered as expected. Had the fuse box installed yesterday. Solved me a ton of problems at a very reasonable cost. The under the hood fuse box cost about 1/4 the price of the dealer quote. Becau... See more

Company details

  1. Auto Parts Store
  2. also in
  3. Car Accessories Store

Information provided by various external sources

Auto Parts Fair is a major online catalog of 600,000+ auto parts including car parts & truck parts. Buy from a wide range of new, replacement, used, aftermarket, rebuilt auto parts at discounted prices with up to 7 year warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

368 reviews

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4.1

All reviews

(368)

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Rated 1 out of 5 stars

Terrible customer service

I ordered two tail lamps for both sides of my Avalon. The picture showed exactly what I was looking for but when the second one came in the mail it was nothing like what I ordered. When I called to try and get it corrected the young lady who I spoke with was very short and demeaning. During the whole conversation I felt belittled like I was incapable of understanding the company standards. She constantly kept asking me if I was going to drop off the part at a local office or send it in the mail even though there's no local office in the state of Georgia and the closest one to me is in Orlando Florida. When I asked her about the correct part she was again blunt with me in regards to the return policy and the price difference. I'd rather take my car to the Toyota dealership then sit around and allow someone to disrespect me. This place will never have to worry about my business again.

June 2, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

Our pictures are Stock Images that state "Not actual Image".

We can't issue a refund until the part is shipped back. We provide free RMA (return merchandise authorizations) once you get approved. You need to contact the seller directly at 800-378-7566 (Open Monday-Friday 8-5 pm EST) and reference your order number. On our phone prompt, press number 2 for the “Returns” department.

They can help you return or replace this part and tell you the status of the order. They can help you get what you need. Thank you.

The Autopartsfair Team
www.autopartsfair.com

Rated 5 out of 5 stars

My order was easy to place

My order was easy to place. My part was accurate & delivered as promised. The cost was as I hoped it would be. I'll probably use them again the next time I have a need. Thank you.

May 23, 2017
Unprompted review
Rated 4 out of 5 stars

Order processing and delivery service …

Order processing and delivery service were both excellent. I have not gotten the part into the shop to replace on the car so don't know 100% the quality and accuracy of the part, but I'm trusting that it will be fine since everything has gone well so far.

May 17, 2017
Unprompted review
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Rated 3 out of 5 stars

After a delay for "unforeseen events" I …

After a delay for "unforeseen events" I finally received the wheel I ordered for my 2004 Jeep Grand Cherokee. The condition was as described,very good, however the color did not match the other wheels on my vehicle. There was no color choice when I ordered so I assumed the wheel would match. There was a tag on the wheel indicating it was for a 2003 Grand Cherokee so perhaps the style was similar but the color different. Not happy,but not wanting to drag this out any longer, I installed the wheel on the passenger side of the Jeep so I wouldn't normally see it. Thought the off color might have been brake dust and if so, it would not clean up and the wheel is stained permanently.

May 14, 2017
Unprompted review
Rated 2 out of 5 stars

Hidden Shipping Exclusions

Not clearly stated on where parts can be shipped to until after purchase. Customer service did quickly cancel and refund the order once contacted. Need a more obvious and clear statement indicating shipping options and exclusions.

May 12, 2017
Unprompted review
Auto Parts Fair logo

Reply from Auto Parts Fair

We apologize for this experience/issue. We take customer service very serious. Let us help

We state our shipping policy on our home page and the Store Information page on every product page: http://www.automotix.net/usedautoparts/information.html Our shipping Policy is the first point under the Store Information page.

All refunds take 2-5 business days, but is different for every bank. Thank you.

The Autopartsfair Team.
www.autopartsfair.com

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Rated 5 out of 5 stars

Great customer service

Great customer service. A wrong part resulted in quick action, with a refund and a UPS shipping return label. This kind of great service will assure that this company will receive my consideration for the next time I am searching for an auto part.

May 10, 2017
Unprompted review
Rated 5 out of 5 stars

Great used part, great price, great customer service

I ordered a front door for my car online for the first time and very impressed with the customer service and delivery timeline. The part is reasonably priced with free shipping. I received the door in good condition and within the expected time frame. Great work !!!

May 9, 2017
Unprompted review
Rated 2 out of 5 stars

Sent wrong item. Delay in shipping. Long hold times.

Delay in shipping. Wrong item sent. Frustrating call to return item and had to call back the next day. Second lady needed completely different and much less info than first lady. Opted to return item rather than exchange it just to be done with the company. Takes forever to get someone on the phone; was on hold for over 20 minutes the first time I called to return the item.

May 5, 2017
Unprompted review
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Rated 5 out of 5 stars

Couldn't be happier

Couldn't be happier. Excellent price for my item, great communications, and shipped fast. Who could ask for more ?

May 2, 2017
Unprompted review

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