AutoZone Reviews 

Every time I go in there, the staff is either clueless or just doesn't care. I asked for help with a simple part, and they gave me the wrong thing, not once, but twice. The customer service is terrible, and they make you feel like you're bothering them.

Bought a car battery from AutoZone, and it gave up on life faster than my Monday motivation. Tried to get a replacement, but customer service acted like I was asking for a free car. Never again!

Ordered part for same day pick up. Called store 2X and they said they had it and to have my 20 yr old daughter in college drive down at night. When she got there, same guy said he didn't have it and never looked. When I called he tried to blame me because he said he tried calling back which he never did. He promised it would be there by noon the next day. At noon, daughter calls and guy verbally harasses her and said I don't know why he said that and he doesn't have it. I call in later and worker rude top me and finally a manager when I told him I contacted corporate had part in 5 minutes. I expect more from a big corporation and not bully 20 year old girls

AutoZone has terrible coustomer service and misleading platforms. The staf was rude and very unhelpfull.Avoid this place it is not worth and hassle.

I went to the auto zone in north Loveland Colo. I asked a grey shirt if he or they could install a battery. He looked at me funny then walked to the commercial counter came back and said no. He didn’t have enough people. I counted 3 employees in that store so I walk out and went to Loveland’s south store. I was greeted by Andrew who was very helpful even though there was only 3 employees in that store. I guess the north store don’t need the business…

I went to an auto zone and was greeted by the salesperson with "yeah what's up?" I asked to buy some windshield wipers and asked if they would help put them on. He said yes but after I bought them, he told me that no one was available to put them on until after their lunch in 10-min. After waiting for 10 minutes and no one was available I asked to return them and was told that the manager needed to do it, and that he was on lunch for an hour. I insisted and he finally did the return. After the return he told me next time to wait for him and not make him come up. I told him there would be no next time and he told me: "sounds like a YOU problem to me" as I left. There is more, this is just a summary. I called the regional office several times and the regional manager never returned my call. Auto Zone started with a successful sale and ended up losing it and a customer. Why bother to advertise for people to shop there if you treat them so badly when they walk in the door that they leave never to return. It makes no sense to me. I ended up going to an O'Reilly's Auto Parts store and had a great experience! They told me that many have come there complaining about Auto Zone.

I went order some parts online on 228 and pay the 4.99 expedited shipping fee to be delivered 3/1 by noon and no delivery. I called customer service and asked where my package was - and they couldn't tell me the reason for the delay. Horrible. Don't trust this company.

Usually always have what i need in stocm. Shipping js alitte slow though.

What was supposed to be next day delivery (according to Autozone), became 2 day delivery for no good reason (probably because it never was next day delivery and Autozone lied), and now it just became 3 day delivery as the parcel was again not delivered…. I requested a full refund several times and all they do is lie and deny… Now I know why they’re closing stores…

Pedro was very rude and had a bad attitude when my daughter ask for help in placing a headlight in my Chevy equinox. I will no longer shop at this location.

Sean at Auto Zone 2115 PrincessAnn Virginia Beach VA, was very helpful replacing my wiper blade. He was very friendly and the store had a very friendly, upbeat vibe. I will return.

If I could give -5 stars, I would. This place is a complete disappointment. I’ve been waiting for a refund for 14 days—almost two weeks—and all they can say is, “Call the bank.” No problem, except the issue is with AutoZone, not the bank. The bank was the easiest part of this process.

Trust your instincts—if you get a bad feeling about a place, avoid it. The service here is terrible, and the staff seems completely incompetent. Speaking to them is a waste of time; they stutter over the phone with no real explanation as to why this is taking so long. Clearly, they lack proper training.

Do better, AutoZone, or close your doors.

Went to AutoZone on 4410 Blanco in San Antonio, Tx, worker Leo, gave me a quote was honest was not rushing me on top of that, he helped me install the light I was looking for he went above and beyond very polite very professional.

Outstanding Customer Service! My battery died & I called to ask the weight of a new battery as I am maybe 1 1/2 miles from Auto Zone & was going to walk up to get a new battery. Jack immediately offered to come & jump my car when he was done working. When he came my battery was really corroded & he left to get tools. When he came back he jumped my car, followed me to Auto Zone where Madison & Alex helped him take my old battery out & install the new one. After all that help they then wanted to help me pay for it. I wouldn't accept as I was already planning on giving them money to buy dinner as a way to thank them. (It was a Sunday after his shift when he could have been home with his own family) I can never thank them enough! They were absolutely amazing!

Terrible company! I purchased a product with a good warranty, but when it stopped working after just 2 weeks, I was told I’m out of luck. They couldn’t care less about their warranty. I’ll never shop at Autozone again!

I have been charged tax on an alternator $40 core charge, and when I return the core, they do not reimburse the taxes.
The manager at the Greenfield, MA, store told me that it is a state-regulated rule, and he has been following it for the past twenty years!

I've been by this Autozone in Milwaukee on Capitol Blvd. near N. 63rd a handful of times, and they genuinely try their best to help you out. The last time I went by last weekend was the best service of all. I needed a headlight replaced, but it was extremely cold (about 0 degrees or colder) in the middle of the afternoon. Well, I asked the young man checking me out if someone could replace a headlight in my car once I our purchased it. Initially he told me that it wasn't recommended when it was so cold. However, a young woman employee came over, and when he asked her she said she would do it. It took a few minutes and a short break to warm her hands, but this woman went above and beyond to help me out! This helped me immensely since I am an Uber driver and need everything working on my car...

The staff was excellent. My old battery was 11 years old and had been giving me problems in the particularly cold weather. (-20) I still asked them to run a test on it anyway which they did twice just to eliminate any concerns over how their tester was working in such cold conditions. The staff presented 3 options for replacement that were all in stock. They were knowledgeable about their product line, offered to install it for free, on the spot, on a very cold afternoon. They were well qualified to do the work. Joseph B., the store manager went above and beyond to make this customer happy. I was well pleased with my experience and would recommend to anyone.

Nick installed my battery and did a Googd job at the Autozone at 20 main street Windsor locks. CT

The Milford, CT Autozone is wonderful. Joshua went above and beyond in helping me change my windshield wipers in torrential rain and a giant snow storm was coming in the next day. Thank you, Joshua and Peter, for all you do.