Au Vieux Campeur Reviews 

PERSONNEL DE MARSEILLE TRES DISPONIBLE CALIFIER REPOND ATOUTES LES QUESTIONS POUR LES COMMANDE INTERNET SITE AU TOP FLUIDITE RAPIDITE COMPLET MERCI

The salespeople have excellent experience and provide very good guidance.

Can't fault the experience, lovely staff and great products available

Excellent service, fantastic range of products and genuinely friendly and knowledgeable staff. 5 star

Excellent service client

I ordered a watch on 15 December. Today is 18 December, and the order status is still “Order Preparation.”

Honestly, I don’t understand how it can take three days just to prepare and ship a single watch that is supposedly in stock. This is not a complex order, not a custom product—just one watch.

Because of this delay, I am already forced to give one star, even before receiving the product.

What surprises me is that the overall rating shows 4.2, but when you actually read the reviews, a very large number of customers give only one star (42%), mostly for the same reason: slow and inefficient order processing.

This is really disappointing and reflects very poor logistics and customer experience. An incredible situation for a company selling premium products online.

English below

Nous avons acheté une paire de chaussures Salewa Pedroc PTX ici il y a un an. Après les avoir utilisées de temps en temps le week-end, elles sont aujourd’hui dans un état vraiment mauvais à cause de la mauvaise qualité des matériaux. Les semelles sont plus abîmées que celles de certaines de mes chaussures que je porte quotidiennement depuis 5 ans, et il y a des fissures exactement à l’endroit où le pied se plie en marchant, ce qui fait que les chaussures ne sont plus du tout imperméables à cause de ces trous.

La qualité d’un produit, c’est une chose, mais... l’employé a essayé de nous faire croire que nous avions trop utilisé les chaussures et que c’était donc normal, et que cela ne serait pas couvert par la garantie de 2 ans selon le Code de la consommation français et la directive européenne. Il ne voulait même presque pas remplir le formulaire de réclamation au début. Il affirmait que c’était normal après un an, que c’était simplement l’usure due à l’utilisation, et que si nous voulions quelque chose de plus rigide, il fallait acheter des chaussures en cuir, ou alors acheter quelque chose de moins cher si on pense que des chaussures à presque 200 euros devraient durer plus d’un an. Donc j’imagine que ces chaussures de sport sont faites pour rester sur une étagère et ne jamais être portées ??

Cet employé doit être très bien payé pour défendre un produit aussi mauvais avec autant de ferveur.

Au final, le rapport a été rempli et nous attendons une réponse.

Cerise sur le gâteau : le service client ne pourra peut-être même pas respecter les délais légaux pour répondre… car il est fermé pour les vacances d’été. Genre… ce n’est pas mon problème ?

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We bought a pair of Salewa Pedroc PTX shoes here one year ago. After using them here and there on weekends the shoes are in a really bad state due to poor material. The soles look worse than on some of my daily worn shoes that I've had for 5 years and there are cracks exactly where you bend your feet when you walk thus the shoes are no longer waterproof because of these holes.

The quality of a product is one thing but... the employee tried to persuade us that we overused the shoes and that is the result and it will not be covered by the 2 years guarantee according to the French Consumer Code and European Directive. Not willing to file the reclamation form at first. Claiming that it is normal within one year and that it is a result of using the shoes and if we wanted something more rigid we should have bought leather shoes or buy something cheaper if we think that shoes for almost 200 euros should have lasted for more than one year. Like I guess these sport shoes are made to be put on a shelf and never walk in them???

This employee has to be really well paid when he is ready to defend the bad product like this.

In the end the report was filed and we are waiting for a response.

Chery on a cake - customer service will maybe not be able to hold to legal delays regarding their response cos it is closed for summer holidays... Like.. not my problem?

This is the BEST shop in the world for camping stuff, no question. I am a customer since 1970! and never been disappointed by the staff who can be nice or grumpy but always of very very good advice. I bought everything from diving suits, to backpacks, through shoes. Do not trust reviews from disgruntled US customers...

Don’t buy expensive items from their stores - they only offer gift cards or exchanges not refunds. But they do offer refunds for online purchases. It’s a sharp practice as of course the chances of losing the card or failing to spend the amount work are there and work for the store.

According to their website they had 8 left of the piece of gear I wanted in their Paris shop. When I got there they had 0. Even though their website still said 8 available. The young and uninterested man explained that their stock is spread out all over France, but he told me to try another Vieuxcampeur, maybe they had one there...(?!).instead of calling his colleagues and giving them the ref. number(!) Absolutely unprofessionally run shop.
...years ago I had a similar experience, their website said yes, but in reality ...no. Now, 2024, they still have an unreliable website.
Eventually I found my product at Decathlon.

D'après leur site web, il leur restait 8 pièces de l'équipement que je voulais dans leur boutique parisienne. Quand je suis arrivé, ils en avaient 0. Même si leur site Web indiquait toujours 8 disponibles. Le jeune homme indifférent m'a expliqué que leur stock est dispersé dans toute la France, mais il m'a dit d'essayer un autre Vieuxcampeur, peut-être qu'ils en avaient un là-bas... (?!). au lieu d'appeler ses collègues et de leur donner le numéro de référence (!) Magasin géré de manière absolument non professionnelle.... il y a des années, j'ai eu une expérience similaire, leur site Web a dit oui, mais en réalité... Non. Maintenant, en 2024, ils ont toujours un site Web peu fiable. Finalement, j'ai trouvé mon produit chez Decathlon.

I called to reserve a jacket and when I drove an hour to pick it up, they sold and sent it to someone else...

Very unprofessionally run store

Extremely dissatisfied. I had a fall on the slopes when snowboarding after countless conversations with your insurance company the payment to the piste has still not been paid and medical bills still not been paid how you call sell this package is unbelievable! I would not recommend anyone to purchase this package update! Having sent all the relavent documents more than 4 times after receiving multiple emails your company has stopped contacting us and still no resolution. Extremely dissatisfied with your company, this has now carried on for more than 6 months and multiple emails. Not fit for purpose

I bought a pair Lowa hiking boots from Paris store, after 5 days hiking，the boots showing crack, emailed Shop, they agreed to refund me, but almost 3 months waiting, no refund send, email to them no answer, I am going to files compliant to consumer affairs.

The personnel is very sympathetic and completely on line with the mood of the shop (relaxed and helpful)

I ordered click and collect. 1 week later they send message saying it's not available. Don't believe the availability and times!

First time: I've received shoes with an production error. (Big difference between left and right, regarding the dimenstions of the rubber toe.)
After me doing all the work of returning the pair of shoes, i've received an other pair of shoes, but the wrong model of it's brand.
Au Vieux Campeurs excuse: The shown picture on the their website is the one of an old model. (But i received this pair the first time, so...)
A proces of more than a month with zero results, except this bad experience with Au Vieux Campeur.

I had my order canceled on the grounds that the product was out of stock, but the website was still selling the product and my account was not refunded, and this is not the first time this has happened.

Ma commande a été annulée au motif que le produit était en rupture de stock, mais le site vendait toujours le produit et mon compte n'a pas été remboursé, et ce n'est pas la première fois que cela se produit.

Super echange, reactive et patiente. Pb resolu en peu de temps
Merci Marion