I find it odd the other reviews on this …
I find it odd the other reviews on this site are all from right around the same time. Having had this company completely botch the work in our apartment, I'm certain these other reviews are false.
Beware! They were hired to redo all the floors in our 2 bedroom apartment. The project was mismanaged throughout. The company made promises before the work began that were never followed through on, and at times the complete opposite happened.
They told us it would be 4 days, it turned out to be 12. They told us they would take care of our furniture and property, there was extensive damage to furniture, walls and doors. We came in twice to check on the work and found they had left our furniture in the middle of their construction debris with their tools on it. Even after brining it to their attention the same issue was found on a separate visit. They told us they would clean when they were done, there was dust and debris everywhere, with the worst part being the entire floor was covered in adhesive. It took two days to clean, including the renting of professional equipment, which we had to do ourselves.
Within the first day the flooring started to come up, turned out that in the 12 days of work they weren’t able to even put the floors in correctly. They even used the wrong color trim which didn’t match the floor. To add insult to injury, the owner, Sid, was not apologetic in the least for the massive inconvenience and additional expenses he caused us. The impacts of his mismanagement of this project were so significant that we are now looking at the process of taking him to court.
If you do use them, know that a sales person will tell you everything you want to hear, and then not follow through on promises made. A project lead will come the first day to meet with you, and then never be heard from again. It seems this person simply meets the crew that are hired for the project, and then lets them go at it. Nothing we discussed with him on that day was followed through on. From the faulty work and damage, it seems they hired workers who were not experienced. They left the apartment in a terrible state. We got a call that they were done, and it turned out what happened was that without anyone from the company coming to check on the work, these laborers just left knowing what a terrible job they did. The project lead was nowhere to be seen.
So after 12 days in a hotel, 8 more than the 4 they promised, all coming out of my pocket, after having to take off of work because the end date they provided was false, after cleaning adhesive off the entire floor, walls, and doors, after removing dust and debris from every corner and crevice over 2 days, after moving back in to an apartment that was worse than we left it, after needing to call in repair people to attend to the damaged furniture, the owner of this company thinks he doesn’t owe us anything for the inconvenience and cost he caused my family. Beware!
Reply from Avant Garde Carpet One Floor & Home
Scott- We understand your frustration in this matter and we apologize for the inconveniences that this project caused you and your family. Our aim is to always meet the needs of our client who, in this scenario, was your landlord. We ask our client’s timeline and then give ourselves a doable timeline after assessing the work that has to be done. We extended the timeline after seeing the extent of the work that would have to be done and we communicated this through your landlord. Also, we addressed and acknowledged the damage to your furniture and the cost of repair was paid for.
Again, we apologize for the frustration that this experience caused. We take all customer feedback seriously and do not post false reviews. In fact, we use Trustpilot to display reviews for this reason. They are known for their zero-tolerance policy towards fake reviews.