Avant Homes Reviews 

Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries
Their workmen are highly skilled, kindhearted and efficient. Andy Jones and Paul Weatherston attended my home recently to do some repair works and they were nothing short of excellent.

We could not fault the sales team, they provided clear updates and we very professional throughout. Since moving in is where the experience really changed, instantly fell into multiple issues and they continued to grow over time. A lot of the issues were cosmetic, which you may expect but we had some plumbing issues that we would consider a major issues especially as these had passed through quality control. When we first moved in the Site Manager handled these issues really well but when they felt these were 'resolved', customer service went dark. We have had several e-mails not acknowledged and no resolution sorted for a large proportion of these issues, with new ones added including fascia issues which we noticed once it rained potentially leading to damp in the future if not resolved. Only reason this is not a 1 star is for the Sales Team, they have been significantly let down by the after care team.

Sarah was extremely rude and unprofessional. We were repeatedly given inaccurate information which caused nothing but frustration and wasted our time. Despite raising concerns, nothing seemed to be done to address the issues. The whole experience was handled poorly and has left our family extremely disappointed. Customer service should be built on honesty, respect, and clear communication, and unfortunately none of those were shown in our dealings with Sarah as she had no interest whatsoever. Absolutely poor customer service

Katie at Altofts Acres has been so helpful in my home buying journey, I have received regular updates from her about the property and whenever I have been to see Katie at the site she is always so friendly and welcoming.

Dangerously unlevel garden roof dripping floors replaced repaired still awful broken bricks paint all over woodwork dripping roof and gutterings over 100 calls in excess of 50 visits and multiple other issues including both bathrooms leaking washer dryer not working 9 months in still all of the above outstanding so many repairs carried out and still not sorted all issues present on the day we moved in

I have been trying for SIX WEEKS to get a complaint escalated after contractors didn’t show up. I received an accusatory email and yet another attempt to get decorators out to the house, despite their needing work done that will require a painter afterwards - a waste of my own time and the decorators time. I have asked six separate times to have my complaint taken further and yet not a single thing has been done to this effect. I phoned the call centre last week, after being promised contact that didn’t happen, and was again promised a call today. I got an email 15 minutes before the call centre closed today to say that they’ve booked in a THIRD walk through in the space of 2 months. WHAT IS THE POINT?? On top of this, they had no idea who was supposed to be calling me. They only emailed me today in response to the email I sent back after being accused of damaging my own home. Why can’t you just do as you say? So now, after waiting all day for another call that hasn’t happened, I am still no further forward. It is absolutely impossible to get anywhere with Avant. The contractors either don’t show up or don’t complete the work. Worse yet, they try to hide the previous terrible work and call it a day. We’d be here all day if I listed every time we’d been let down by Avant. But it’s getting to the point where I have the time. Avant take your money and run. They have completely ruined the experience of buying our first home.

Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.

Extremely disappointing experience with Avant Homes.

I am absolutely shocked and disappointed by the lack of communication, the standard of workmanship and the way our snagging issues have been handled.

We purchased a brand-new home and expected a high standard of workmanship and customer care. Unfortunately, that has not been our experience at all. We are still waiting for numerous snagging issues to be completed, despite these being raised some time ago. Communication has been extremely poor, and we have repeatedly been left chasing for updates and trying to arrange contractors ourselves.

The work recently carried out on our windowsills is particularly shocking. The finish is completely unacceptable, with massive, obvious gaps between the walls and the sills. This is supposed to be a brand-new home, yet the workmanship looks rushed and unfinished. I honestly cannot understand how this standard of work has been considered acceptable.

What should have been an exciting and enjoyable experience of moving into our new home has instead become incredibly stressful and frustrating. We have spent a huge amount of money on this house and should not have to constantly chase to get basic snagging issues resolved.

The worst part is that I now feel embarrassed having people come to my home because of the unfinished work and the poor standard of some of the repairs. That is not how anyone should feel about their brand-new home.

Avant Homes need to seriously improve their communication, customer service and, most importantly, the standard of workmanship. A new-build home should not be left in this condition, and customers should not have to repeatedly chase for issues to be addressed.

Extremely disappointing. I would not recommend Avant Homes based on our experience so far.

Very disappointing experience with Avant Homes — Odette’s Point, Keighley

I was a genuine and serious prospective buyer interested in purchasing a property at Odette’s Point keighley. Unfortunately, my experience with Avant Homes was extremely disappointing, and I would personally advise other prospective buyers to proceed with caution.

Throughout my dealings with the sales team, I received information that, from my perspective, was inconsistent and contradictory. I felt that I was repeatedly delayed and that this ultimately prevented me from reserving a property I was seriously considering purchasing.

I am particularly concerned about my dealings with a sales representative named Sarah. When I spoke with Sarah on the day I was attempting to make the reservation, I felt that her manner was unprofessional and that her tone was intimidating. This was particularly disappointing given that I was a serious buyer who was trying to proceed with a property purchase.

On the same occasion, I was told that the police would be contacted, which I found concerning and intimidating in the circumstances.

I also have a serious concern regarding an interaction in which I believe the representative presented herself as another person. I am stating this as my recollection of what happened and would welcome Avant Homes reviewing the relevant records and communications.

I felt that I was not treated fairly or professionally and that the way the situation was handled prevented me from progressing with a purchase.

There are plenty of houses and developers to choose from, and ultimately I have decided to take my business elsewhere. I would rather purchase from a company where I feel prospective customers are treated professionally, communicated with clearly, and can have confidence in the information they are given.

Taking everything I experienced into account, I have personally lost confidence in Avant Homes as a business and have decided that I do not want to proceed with them. I will take my business elsewhere, where I hope to deal with people and a company that I find more professional, transparent and reliable.

I hope those who have purchased at Shann Park have a much more positive experience. Unfortunately, my own experience has left me with serious concerns about the way I was treated as a prospective buyer.

For me, this experience has been enough to walk away from Avant Homes altogether.

Tha Avenue, agent Rhianne was amazing and very helpful. Nothing was too much trouble.

Louise and Leah from Earls Park were both fantastic! They made our first time buying experience a wonderful experience. Compared to other developments that we have checked, They were the most friendly, professional and helpful in answering all questions we had. They are both an absolute asset!

Wonderful experience with Louise. She pulled out all the stops to get us our home - Thankyou

Really good job plastering for us! Thank you Darren :)

Avants communication and organisation was terrible, we had people come to the door for works we were not informed of. Expecting a simple drain check but ending up with walls being drilled into. We understand this needed done but the fact that nobody though to tell us or explain why is absolutely appalling and, sadly, very much in line with overall experience with Avant to date.

We are only giving 3 stars due to Andy Jones, who was very considerate and helpful doing a professional and quality job as well as being kind and helpful. We appreciated his understanding when we were obviously quite frustrated for the reasons above. He helped make light of an annoying situation.

My experience buying with Avant has been good. Keiran at Hackett Grange in sales was a highlight of the process. 5 stars for him! He's knowledgeable, friendly, endlessly helpful, couldn't ask for anymore.

Avant have been generally good at fixing snags with the house, most things were sorted quickly. During the home visit, they didn't challenge snags and were extremely helpful. Most of our snags were cosmetic, no major issues.

Some things have needed to be chased, but generally communication has gone well.

Helen made time for me to show me the property. Explain my options and started the process of the purchase at Shelton Park

Been to see Louise at earls Park, she was fantastic, so helpful and friendly and fill of knowledge 😀

We have just moved into our new home at Hackett Grange and so far we are very impressed. The sales process from beginning to end has been fantastic, Keiran has been amazing throughout, as first time buyers we have felt so supported from the first appointment to the day we got the keys. We were very unsure at first buying a new build due to the negative experiences you hear. However, so far our expectations have been exceeded with any issues being dealt with promptly and efficiently. The team have been great so far, definitely recommend.

Since purchasing out home from Avant Homes (Honeyman Park development), we have been faced with nothing but issues, both with the property itself and with the company's customer service.

Nearly 12 months after moving in, we still have several outstanding snagging issues that remain unresolved. Trying to get these problems addressed has been incredibly frustrating. The customer service team appear unwilling to take ownership of issues, communication is poor, getting hold of the right person is often a challenge.

Over the past year, we have dealt with numerous customer service representatives, yet despite repeated follow-ups, we seem to be no closer to achieving a resolution. There is little continuity in communication, meaning we frequently have to explain the same issues over and over again.

To make matters worse, I submitted a formal complaint in June 2026 and despite Avant Homes complaints procedure on their website, they seem to not be able to follow this either.

Buying a new home should be an exciting time (especially as this was our first home) , but our experience has been the complete opposite. We are extremely disappointed with both the quality of aftercare and the lack of customer support. I would not recommend Avant Homes.

Julia at Lawrence Point was very friendly and helpful