Avant Homes Reviews 

3,327
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 653 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the sales team is exceptionally helpful, friendly, and knowledgeable throughout the property buying journey. People deeply appreciate the clear communication and steady support provided when viewing and reserving their new homes. However, some customers also noted that after-sales service can be poor and communication drops off once the purchase is complete. A few other people also felt that getting assistance with property issues after moving in is difficult because messages are sometimes ignored. Reviewers expressed frustration when trying to resolve maintenance problems, stating that promised help failed to materialize.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpful and knowledgeable approach of... See more

Customer service

Customers had positive experiences with customer service, often praising helpful staff and thorough answers... See more

Service

Consumers find service to be exceptionally positive, frequently praising knowledgeable and supportive sales... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while some developments are well priced and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. A... See more

Company replied

Rated 5 out of 5 stars

Ruby at Seely Fields has been phenomenal with supporting us through this journey. She has provided us with plenty of information throughout the process of viewing different plots which helped us make... See more

Company replied

Rated 5 out of 5 stars

Laura has been extremely helpful and put our mind at ease throughout the process. She fully explained all our options and made sure we understood the process with a new build. Me and my partner are fi... See more

Company replied

Rated 5 out of 5 stars

I’ve always found Keiran Wilmot helpful, honest to customer and readily available whenever we need him. He always ensures all our queries are answered in timely manner. He was the reason we purchased... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

At Avant Homes, our vision is to create quality homes for everyone. We build homes at affordable price points, so people from all walks of life can live in an energy-efficient, new build home. Our developments are positioned in desirable locations where customers want to live, creating communities and making the property ladder accessible for all. We operate in Scotland, the North East and North West of England, Yorkshire, the East and West Midlands, and South Wales, with nine regional offices employing over 600 people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,327)

654 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stewart’s Quarter

We recently moved into our new home in Rosyth, and there were a few snagging issues that needed attention. Holly and Andy Jones have both been absolutely fantastic from start to finish. A special thank you to Andy, who went above and beyond to make sure everything was repaired to a high standard.
We really appreciate everything you’ve done and couldn’t be happier with the service!

June 10, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for taking the time to write a review about your experience. We are very happy to hear that Holly and Andy made your journey easier.

Kind regards
Avant Homes

Rated 1 out of 5 stars

I have had multiple issues with my poor…

I have had multiple issues with my poor quality property along with many on the estate I live on. Once Avant have your money they do not care about you. I would be inclined to say a lot of the positive reviews on here are fake after speaking to multiple Avant home owners in different areas. If you buy an avant home and just expect a cheap shell that needs all woodwork/drainage/bathrooms redoing thats what you get. Everything inc windows are the cheapest and poor quality. My driveway is cracking also due to plastic manhole covers that do not comply with regulations.

May 2, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

We're disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case.

We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

"I recently raised a complaint with…

"I recently raised a complaint with Avant regarding a water leak caused by missing sealant in my kitchen sink. Darren visited my home today and resolved the issue within just a few minutes.
Darren was incredibly kind, helpful, and took the time to explain everything to me in a really clear and accessible way. I greatly appreciate his efficiency and excellent customer service. Thank you, Darren!"

July 2, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your lovely feedback! We are delighted to hear that Darren provided you with an excellent experience.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Fantastic, Helpful & Supportive

We have recently purchased a house on the Seely Fields Development. Throughout the whole process we have been supported and given plenty of advice by the sales reps Ruby & Kornelija. Even after moving into our property we have been supported by all staff on site when we have had a few queries and they have been resolved asap.
They both have gone above and beyond with all our queries and we could not thank these enough.

June 26, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your lovely feedback! We are delighted to hear that Ruby and Kornelija provided you with an excellent experience. Thank you for trusting us with your home journey, and congratulations again on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Jackton Green

I had two of Avant’s customer care team attend my property this morning to carry out some snagging works. Both gentlemen, Jim Brown and Paul Weatherston done a fantastic job and were very professional.

June 30, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your lovely feedback about Jim and Paul! We are delighted to hear you had a great experience with us.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Thank You, James, Zara & Avant Homes, for an Amazing Journey

We would like to express our sincere thanks to James and Zara (Sorby Park Waverly) and the entire Avant Homes team for making our home-buying journey such a positive and memorable experience.

From the very beginning through to the handover, James was incredibly supportive, professional, and always willing to help. The whole team made the process smooth and stress-free, and we truly appreciated the care and attention we received at every stage.

Overall, we have had a fantastic experience with Avant Homes and would happily recommend them to our friends and family who are looking to buy a new home.

Our handover day was especially memorable, and we've captured some wonderful photos to remember the occasion. We'd be delighted if Avant Homes shared them on their Instagram page.

Thank you once again for helping us find our beautiful new home. We look forward to creating many happy memories here.

— Nagesh Kataru (Nani) & Navya Channamsetty -
Plot 283

June 26, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with us. Buying a home is such an important journey and we're honoured to have been part of yours.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Great customer service in Penicuik by…

Great customer service in Penicuik by Andy Jones & Paul Weatherson, on time, efficient & friendly! thanks again guys!

June 29, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your kind words and 5-star review! We’re delighted to hear that Andy and Paul have provided such an excellent experience.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Amazing experience

We have been looking at New Builds for a while and while timing didn't allow us to purchase with Avant I can honestly say we had the best experience with their Sales office.

Jen at Jackton, East Kilbride is friendly, helpful and professional and arranged us to view a home that had been purchased and moved in to already. We can't thank her enough!

June 27, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for taking the time to leave us a review about our colleague Jen! We are so glad to hear that you enjoyed your experience with us, and congratulations on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Earls park - Avant homes

Working with Avant homes in Earls park was a really positive experience.
Louise and Tashana were amazing and took the time to answer our questions patiently and thoroughly, making sure we understood everything.
Great customer service!
We would highly recommend Earls park if you are looking for a new home.

June 28, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

We're delighted to hear that Tashana and Louise made you feel at ease during your journey with us! Thank you for trusting us with your home journey, and congratulations again on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Kornelija & Ruby were absolutely…

Kornelija & Ruby were absolutely brilliant, from our first visit to the site all the way through until reservation. They explained everything in depth and in great detail ensuring we clearly understood the process. I’d highly recommend using Avant and going to see these two ladies for exceptional homes and service! 5 STARS 🌟 🌟🌟🌟🌟 Thank you 🙏

June 28, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your lovely feedback! We are delighted to hear that Ruby and Kornelija provided you with an excellent experience.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

I have been dealing with Katie at…

I have been dealing with Katie at Altofts Acers for a week or so now we are yet to reserve so will re review when and if we get to this stage however, Katie has been a pleasure to deal with. She is very attentive has been in touch constantly dealing with any queries I have and has gone above and beyond with myself even going through the house types when initially deciding to step back from the house we looked at initially, and has aided us in trying to help us find our forever home. She is a absolute credit to your firm.

June 27, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

We're delighted to hear that Katie made you feel at ease during your journey with us! Thank you for trusting us with your home journey, and congratulations again on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Moving forward

Made welcome and at ease at a very difficult time. Love the layout of the house estate and great upgrades and options available.

June 27, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with us. Buying a home is such an important journey and we're honoured to have been part of yours.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Chris at craignathen gate Glenboig has…

Chris at craignathen gate Glenboig has been very helpful to us from start to finish anything we asked for or got fixed was done promptly he is very polite and curtious in his job

June 26, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for taking the time to write your great review about Chris. We are pleased to hear you had a great experience with us!

Kind regards
Avant Homes

Rated 5 out of 5 stars

Julia at Lawrence point has been…

Julia at Lawrence point has been incredible throughout our whole process. Her communication was excellent and she always kept us in the loop.

June 26, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi Emma,

We're delighted to hear the process was smooth and communication was clear - that's exactly what we strive for. Thank you for trusting us with your home journey.

Many thanks,
Avant Homes

Rated 1 out of 5 stars

Cowboy outfit

Cowboy outfit
Disgusting company
Build quality is extremely poor. Promise you everything and deliver nothing once they have youre money

June 25, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi Andy,

We are very disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service.

We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation.

Many thanks,
Avant Homes

Rated 1 out of 5 stars

Nothing short of a shambles

Nothing short of a shambles. Communication is terrible arranged to have my home demo today at 11am waited 20 minutes and nobody turned up. Called Head Office who put me through to the regional office who I explained the situation to. I was then told give me 2 minutes and I will call you back guess what at the time of writing this that was 30 minutes ago!!!

June 24, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi Ross,

We are disappointed to hear about the issues you've faced. Our goal is to deliver high-quality service to all our customers.

We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation.

Many thanks,
Avant Homes

Rated 3 out of 5 stars

Quality of the appartments are…

Quality of the appartments are moderate. I think the team build it overnight, or I am just used to the European builds. I think that they can improve on having better maintenance hired here in Midlothian since they tried to fix my leaking faucet but still is not fixed after months. Also we have issues with millipedes everywhere even in the yoga room and in the gym. Maybe also hire a better cleaning team? I do loveeeee the community garden and our manager Amanda. She is helpful always!

June 23, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi,

The apartments you are referring to are a different company called Avant based Midlothian in the USA.

Kind regards,
Avant Homes

Rated 5 out of 5 stars

Super helpful

Jenn, Martin & Neil at avant homes were super helpful and kind during our home buying process we couldn’t recommend them enough!

June 22, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your 5-star review! We're so please the team were so helpful and kind.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

We have had a great experience

We have had a great experience with Avant so far in our part exchange process. Louise at Earls Park is a breath of fresh air to deal with, always so lovely to speak to and makes us feel valued as customers. We know the sales office is busy with customers like ourselves looking to complete at the end of June, and the team is a member down in the last month. You would never know this when you speak to Louise, she never rushes her calls with us, is always so friendly and it's a pleasure dealing with her.

June 19, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thanks for your review! We’re delighted you’ve had such a positive experience with your part exchange. It’s fantastic to hear Louise has been so supportive and attentive, especially during a busy time, we’ll be sure to share your kind feedback!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Cadley Village

The site, at Cadley Village, is well located and laid out, not crowded in like some sites we’ve seen. The Thornbury is a modern, spacious design that meets all of our needs. In the sales office Hannah Robinson has been outstanding in facilitating our reservation. She has made every effort to answer all of our queries, and if she couldn’t answer immediately she came back to us with the answer very quickly. Hannah has been very professional but at the same time welcoming and has put us at ease during a stressful time (death in the family).
Hannah is always cheerful and positive, guiding us through the process. Luke Steven’s-Wright has also proved very helpful and supportive, for which we are grateful.
All in all a highly satisfactory service.

June 21, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your review! We’re delighted to hear you’ve had such a positive experience at Cadley Village. Hannah and Luke will be so pleased to know they made the process smooth and supportive during a difficult time. We really appreciate your kind feedback.

Many thanks,
Avant Homes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look