Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
Company replied
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the... See more
Company replied
I was looking for a cinema grade 4k projector to add movies to my golf simulator room I had done research and had a few options in mind I spoke to Tom who was knowledgeable, helpful and we... See more
Company replied
Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
475 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not surprised AV Parts Master rates so…
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the England World Cup game on Wednesday. He said Acer were out of stock so not likely but he would see what he could do. Erik rang me today (Wednesday) and said that he had found the last one available from their various suppliers and they would dispatch it immediately so it should arrive for the weekend. Absolutely fantastic customer service, why can't ths be the norm.
June 17, 2026
Unprompted review
Reply from AV Parts Master
Morning Martyn
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good service
Very good service. Good price and kept up to date with the order. Arrived quickly.
June 12, 2026
Unprompted review
Reply from AV Parts Master
Morning Colin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and easy to deal with.
Great service and easy to deal with.
June 11, 2026
Unprompted review
Reply from AV Parts Master
Morning UK Electrical
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Repeated customer
This is not the first time I have done business with AV and I keep going back to them, so something has to be working.
Their product range suits me fine and it is attractively priced. Delivery is generally reliable and prompt.
I would have no problem in directing future orders with them.
June 8, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Malcolm
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
All good except they need to update the…
All good except they need to update the website more often. Purchased monitors and each time after ordering was told not in stock. They did telephone and sort / source better items so fair enough.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon David
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Immediate connection and communication
Immediate connection and communication. Product arrived very quickly. Follow up communication was good. Company seems to understand customer care.
June 3, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Raeesa
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really good helpful service
Really good service from Jordan. I asked for a price match and was provided with a quote and order link. Item dispatched and delivered next day.
You can't say fairer than that. good price, good service. Thank you.
June 9, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Chris
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would 100% recommend this firm
Second time using AV parts master for a cinema lamp - along with being a really competitive price for genuine parts, they service is first class, next day delivery and communication with humans (No chat bots or automated messages)
Would use again 100%
June 3, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Daniel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good and informative about the…
Very good and informative about the product you are buying
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Shekera
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very happy to Recommend
Very happy with service. Part was delivered to time and worked perfectly after being swopped for old component. Have always been satisfied with AVPartsmaster service and am very happy to recommend.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon ICT Chigwell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordered a gaming monitor and it arrived…
Ordered a gaming monitor and it arrived quickly. Very happy with my purchase
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Luke
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently purchased a monitor from AV…
I recently purchased a monitor from AV Parts Master and I couldn’t be happier with the service.
The whole process was smooth from start to finish. The monitor arrived quickly, was well packaged, and was exactly as described. Communication was clear, the price was fair, and everything felt professional and reliable.
It’s always reassuring when a company does exactly what it says it will do, and AV Parts Master delivered a great experience. I would happily buy from them again and would definitely recommend them to others.
Excellent (excellent) service.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Very Happy Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently brought a projector that had…
I recently brought a projector that had limited stock and I must say the customer service was excellent. Louis was very helpful in finding the right projector for me and was very patient and polite in doing so. The phone call was very professional and i’m pleased with the result.
May 28, 2026
Unprompted review
Reply from AV Parts Master
Afternoon William
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not Next day delivery
Orders made before 4pm are not actually prepared for next day delivery. Dont rely on this even if they call you to confirm item has been shipped as they do not provide relyable information. Customer services have been of little to no help. If you need goods to be delivered by a set date best to go elsewhere.
June 4, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Dal
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for, and we understand how frustrating it is to plan for a next-day delivery when not always available
To clarify the situation, our stock levels fluctuate rapidly throughout the day, and occasionally, an item sells out without associated messaging being updated in real-time. When this happens, our team’s priority is to find a solution so you aren't left empty-handed—this is why we suggest either comparable alternatives and estimated delivery wait times. It is never our intention to mislead, but rather to ensure you have a suitable, immediate alternative if not available for next-day delivery
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
These guys go above and beyond in their…
These guys go above and beyond in their service. I ordered this because they had the projector at a good price online and appeared reputable. Before they dispatched, they phoned me to check I knew the requirements for a screen (which I did, but may well not have known). The purchase was for a Hisense Ultra-Short-Throw. They were keen to let me know they could also pick up queries. Truly grateful to see internet purchases meet old school, actual care and attention from customer service.
May 20, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Nich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I received fantastic support from Jess in Sales Support
I received fantastic support from Jess in the Sales Support team after there was an availability issue with my order. Without fuss and very speedily she found an alternative, which has saved me a lot of unnecessary stress and worry. Thank you.
June 2, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Greg
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and great customer…
Excellent service and great customer support.
No need to think twice to buy from AV Parts Master, highly recommended.
May 18, 2026
Unprompted review
Reply from AV Parts Master
Morning Thomas
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Outstanding service, above and beyond!
Erik has assisted greatly with obtaining an item that was difficult to source. He went well above and beyond to assist me, including sourcing potential alternatives, and offering a full refund if I wished. I was ordering from abroad so we had some difficulties connecting at first, but once we got on the phone things went wonderfully, and he was incredibly pleasant and helpful. He was ultimately able to source the item I was after, which is going to make somebody special to me very happy.
I would recommend coming here for anything you need that they offer. The service was outstanding. Thank you, Erik, and AV Parts Master!!
May 22, 2026
Unprompted review
Reply from AV Parts Master
Morning Erin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
We recently had AVPartsmaster come out…
We recently had AVPartsmaster come out to install two 75” iiyama screens with OPS units, and they did an excellent job from start to finish.
A special mention as well to Scott Parker from the sales team, who arranged everything and made the whole process straightforward and well organised.
Ollie and Luke carried out the installation professionally and efficiently, ensuring everything was set up correctly and fully tested before they left. They were friendly, knowledgeable, and clearly took pride in their work, which really showed in the quality of the installation.
The screens look fantastic and are working perfectly.
Thank you to Scott, Ollie, and Luke – highly recommended and a great service all round.
May 21, 2026
Unprompted review
Reply from AV Parts Master
Morning Carol
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Premium customer service
I was looking for a 27" 4k monitor with USB-C docking for home office use. The preference was a Dell S2725QC, but Dell lead time was in excess of 5 weeks and they couldn't even suggest a delivery date until I had paid. Needless to say I looked elsewhere.
I found AV Parts Master had this monitor listed at a cheaper price. I rang them and spoke to a wonderful lady called Ellie, who confirmed they had some arriving within a week. She also mentioned they had a similar iiyama monitor in stock and sent me a full comparison of the 2 monitors. Decided on the Dell and placed the order online and Ellie said she would email me as soon as it was available for dispatch.
One week later a received an email from Ellie with the Parcelforce Express24 tracking number, and received the monitor the next day at lunchtime. The monitor was up and running within the hour and very pleased with it.
The service I received from Ellie at AV Parts Master was exemplary from start to finish and it made the purchase a really great experience. Their website is now on my favourites list.
May 11, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.