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Rated 1 out of 5 stars

If an atty doesn't like your question, avvo let's him attack you verbally. When he doesn't like your comment to his answer, it's removed. 3 times I actually had my question removed. Then he calls h... See more

Company replied

Rated 1 out of 5 stars

Don't trust their ratings! Low quality website that doesn't allow honest negative reviews about lawyers. Their Better Business Bureau rating is F (the lowest possible rating) and they fail to respond... See more

Rated 1 out of 5 stars

Fake company which doesnt accept negative reviews, I used them, got a very weak and unprofessional laywer and then they rejected my review Adam Wilner 2 stars I picked Adam Wilner based on thi... See more

Company replied

Rated 1 out of 5 stars

I made the difficult decision to terminate my attorney after a year of representation and more than $20,000 in legal fees—with little to no meaningful progress on my case. Throughout the process,... See more

Company details

  1. Internet Marketing Service

Written by the company

Avvo helps people find and connect with the right lawyer through industry-leading content, tools, and services.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

392 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Indeed Avvo censors negative reviews of lawyers

Indeed, Avvo does censor negative reviews of lawyers, I just found that out for myself.

Back on 2018-08-14 I submitted a negative review for a San Francisco lawyer Joseph Antonio Lepera on the lawyer site avvo.com. Avvo confirmation message said "Your review of Joseph Antonio Lepera has been submitted for approval. Reviews are typically approved in 1-3 days."

My review was approved by Avvo, and publicly posted on their site (that I'm not allowed to link to on here) shortly afterwards. That review can still be seen via Google cache today 2019-02-26, but obviously not for long.

That review was visible on there since August 2018 until today (~ 6 months), when I received an email from Avvo with title "Action required: Your review for Joseph Lepera was not approved" with the vague boilerplate text "We are writing to inform you that your review of Joseph Lepera was not approved because it does not meet our community guidelines".

Avvo did not provide a specific reason for why my negative review was censored, and did not send information on how to appeal their decision. The lawyer's public profile went from 5 reviews -- 1 negative (and on top), 4 positive to just 4 positive.

Avvo's removal notice wording is also dishonest since they are not "not approving" the review that they already approved 6 months ago, but removing it post-approval.

Lawyer's profile now looks clean, but other people will likely have the same negative experience as me (or worse), and without any warning, and without the ability to share about it with others on avvo.com as their negative reviews will likely also get censored.

My suggestion to anybody reading this and considering posting a negative lawyer review on Avvo:

If your review initially gets approved like mine, go to The Wayback Machine and save it on there in case Avvo decides to take it down later. If that happens, save it again in that state, and then Avvo's hypocracy will be easy for anybody to see by comparing those 2 versions, and your original review will still be accessible.

And BTW, most of the positive reviews on here look fake. Avvo, are you posting fake positive reviews on here?? That's dishonest.

February 27, 2019
Unprompted review
Avvo logo

Reply from Avvo

Marat,

Thank you for the feedback and your concerns. If you would email us at CustomerCare@Avvo.com, we would like to look into this further to see why your review did not meet our Community Guidelines, and what can be done to publish it. We have a team that reads each review before publishing them, but sometimes they make mistakes and reviews have to be removed after initially being published. Please contact us so that we can make this right.

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Rated 2 out of 5 stars

Rude and unprofessional replies by lawyers

Ive used avvo in the past and never had issues. However today I posted question and got rude answers. One in particular lawyer who doesn't even practice in the field my question pertains to, keeps leaving unbelievable rude comments! I can find a customer support email or number to report nor can I find a way to block him. I flagged him but that doesn't stop the issue. If a avvo representative reads this, hopefully you reply by letting me know who to contact that can stop the rude and unprofessional replies!!!

February 10, 2019
Unprompted review
Avvo logo

Reply from Avvo

Hi Beth,

Thank you for providing details on your experience. I understand this can be frustrating and that lawyers can sometimes be rude. However, if they want to answer questions in this manner, they are welcome to do so as long as they abide by our community guidelines http://www.avvo.com/support/community_guidelines. This allows potential clients to see what kind of service they provide and how they help their clients. If you would like to contact us further to discuss this, remove your question and/or account, please email us at CustomerCare@avvo.com. Thank you

Rated 1 out of 5 stars

Bad lawyers PAY to remove Bad Reviews.

Avvo is a scam. My review of a terrible attorney was approved and posted after 2 days. Then I get an email saying it was removed and the attorney "disputed" it, please reply to this email, and avvo will re-post or help you change your review.

I replied 4 times now, but 45 days later, Avvo won't re-post my review or even reply to tell me what facts were disputed!!

January 23, 2019
Unprompted review
Avvo logo

Reply from Avvo

Thank you for your feedback. Avvo strives to provide a valuable forum and information for consumers of legal services. As part of providing an online forum, we maintain community guidelines that set standards applicable to all posts, positive and negative. We believe both positive and negative client reviews are important, and post those that comply with our guidelines. We are always happy to assist consumers with our community guidelines, and would be happy to assist you further with your review. Please contact us at Customercare@avvo.com or call us at 1-800-441-3596 (option 3). We are available from 7am-5pm PT Monday-Friday.

Kat England, Avvo Legal Services Support

Rated 1 out of 5 stars

AVVO does not post negative reviews.......

Worst place to find an attorney or even write a bad review. I hired two terrible attorney who took a lot of money from me. I am trying to warn others. AVVO's response every time, "Debbie Lopez Carr's review does not meet our community guidelines. Please take minute to write a new one." How many times am I going to take a minute to write a new one. If, AVVO is going to continue and delete it every time. I am being honest about my case being botched by this attorney. AVVO, would be a great way of looking for an attorney if they accepted good and bad reviews. Please ppl we work hard for our money, while some attorney's are charging $400 an hr to some ppl that's close to what they make a week. Lets be fair here!

October 18, 2018
Unprompted review
Avvo logo

Reply from Avvo

Thank you for your feedback. Avvo strives to provide a valuable forum and information for consumers of legal services. As part of providing an online forum, we maintain community guidelines that set standards applicable to all posts, positive and negative. We believe both positive and negative client reviews are important, and post those that comply with our guidelines. We are always happy to assist consumers with our community guidelines, and would be happy to assist you further with your review. Please contact us at Customercare@avvo.com or call us at 1-800-441-3596 (option 3). We are available from 7am-5pm PT Monday-Friday.
Kat England, Avvo Legal Services Support

Rated 4 out of 5 stars

Great innovative company founded by…

Great innovative company founded by Mark Britton, formerly of Expedia. When Avvo came out is was no darling of lawyers.n fact many sued Avvo contesting bad reviews. Most if not all lost.Some of those same lawyers are complaining at this site. I Unlike Google, Avvo does actively police for fake reviews and will remove those. Avvo was sold last year. Whether the new owners live up to Mr. Britton's vision is yet to be determined.

October 3, 2018
Unprompted review
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Rated 4 out of 5 stars

Rejected review had been posted for years

After posting a review a year and a half ago and having it accepted and viewable I just received a rejection notice and it was removed. It said I could submit another one and I did that. What gives? Did the attorney dispute it. If so why so long? I should know if it was disputed. I was a client and that was clear. I thought attorneys could not get their reviews removed. RESOLVED and REVIEW POSTED.
From: Avvo
Sent: Tuesday, March 14, 2017 8:27 AM
To: Virginia (handle)
Subject: Approved: Your review of (blanked out) is now live

I was contacted immediately and my review was approved and posted. Fast work and thank you Kat.

September 1, 2018
Unprompted review
Avvo logo

Reply from Avvo

Hi Virginia,

We're sorry for the frustration! We do sometimes remove reviews when they do not meet our Community Guidelines or if an attorney disputes the review. If the attorney disputed the review, you should have received an email that let you know about that. I sincerely apologize if you didn't receive it.

We are happy to assist you with your client review. Please email us at CustomerCare@Avvo.com. Once you have reached out, we can assist you with the details about why your review was removed and how we can assist you with it.

We look forward to discussing this with you!
Kat England, Avvo Customer Care

Rated 1 out of 5 stars

Don't trust their reviews

Don't trust their reviews. I have had my negative review posted and then removed several times. They sell their services to attorneys. Don't bother to post a negative review it will be censored/removed.

March 31, 2018
Unprompted review
Avvo logo

Reply from Avvo

Hi Jan,

Thank you for your comments, we would like to speak with you further about your experience. Please contact us at Customercare@avvo.cm or call us at 1-800-441-3596 (Option 3). We are available to talk from 7 am to 7pm Monday through Friday.

Kat England, Avvo Legal Services Support

Rated 1 out of 5 stars

Fake company which doesnt accept…

Fake company which doesnt accept negative reviews, I used them, got a very weak and unprofessional laywer and then they rejected my review

Adam Wilner

2 stars
I picked Adam Wilner based on this websites review, but it did not work out for me. He was not helpful, was dismissive, did not care about me and my transaction. Originally gave an all inclusive price, but then charged separately for report and title search. I truly did not enjoy this partnership

March 29, 2018
Unprompted review
Avvo logo

Reply from Avvo

Hi Julia,

We appreciate your taking the time to share your feedback! We would welcome the opportunity to discuss this with you further. Please email us at ‪Customercare@avvo.com or call us at ‪1-800-441-3596 (option 3). Our Customer Care team is available ‪7am-7pm PT ‪Monday-Friday.

Kat England, Avvo Legal Services Support

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Rated 5 out of 5 stars

The service works exactly as described

The service works exactly as described, it helps you find and compare relevant attorneys near you, and if you're in a pinch and need to learn more about your situation just to figure out the next steps, the 15 minute paid consultation is very helpful.

I recommend this service and will use it again.

March 7, 2018
Unprompted review
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Rated 5 out of 5 stars

All of my questions were answered and…

All of my questions were answered and then some, plus I recieved some extremely helpful advice. Love the lawyer ( Gregory Kilch) that contacted me that I hired him the next day. He was honest, candid, and you could sincerely feel the interest in being absoulty helpful. This is a great service to turn to when you need quick legal advice and I would recommend it to anyone.

March 6, 2018
Unprompted review
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Rated 5 out of 5 stars

Very excellent service

Very excellent service. Listens to our concerns carefully and give advices. Has very good knowledge and experience in dealing with the legal matters.

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

After hitting ‘submit’ I was contacted…

After hitting ‘submit’ I was contacted less than 10 minutes later by an attorney in my state that specializes in my area of concern. His attitude was positive and helpful; and even though he didn’t see the merit of my case, he gave me some much needed legal advice that was invaluable. Save some time and use this service before visiting attorneys offices.

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent review of small business operating agreement

Very thorough and thoughtful review of operating agreement that required serious editing. Went line by line with constructive criticism, taking consideration of both current and future problems that could arise if the agreement isn't crafted in a sound manner.

Turnaround time was fast, and did not compromise on content and details of legal advice.

Would recommend to anyone starting a small business.

March 6, 2018
Unprompted review

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