Away Reviews 

Super easy to submit and I quick response with a solution!

I’ll admit, it took me a while to finally submit my claim because we were traveling so much—but Away’s lifetime warranty made the process incredibly simple. The claim was easy to submit, communication was great, and the whole experience was hassle-free. Love knowing Away stands behind their luggage for life! ✈️🧳

Very helpful

Thanks to the wonderful AWAY team I was able to resolve my handle issue on my large luggage!

After submitting my claim, I received a quick response and resolution. I could not happier with Away products and customer service.

My previous bag developed a crack and was under warranty. The team at Away was able to replace it without any issues or hassle on my end. Super happy with how quick the process was and I received my new bag within a week.

Easy return process! Find your order, answer the questions on the form, put a quick sentence in the description, and submit! The next day, processed. Four days later the replacement arrived.

That warranty/claim experience was seamless. It was very easy to submit the claim. Away customer service was quick to review. The new piece of luggage arrived with in a view days. I am impressed!

We have 4 Large pieces of checked luggage. I had an issue with the internal zipper on one of them. I opened a claim, attached photos and issue was resolved promptly and professionally. No strings or obstacles to go through. AWAY stands by their guarantee and the quality is great!

Great experience and great service

My warranty return was processed very quickly, in time for my next trip ,
Thanks!
Mark

I've bought several pieces of luggage from Away and love their colors. I haven't had much chance to travel with them yet, but my last two trips this year have been terrible. I purchased a new suitcase at the end of May and in one trip (despite having the special cloth cover on), it arrived damaged on both sides and Away said that's the airline's fault. So much for their lifelong warranty. I was packing another suitcase yesterday for my flight back home and the zipper tore. I had to rush to purchase a new suitcase at the closest store and barely made my flight. I've never had a zipper tear, even with bags that cost a lot less. One should be able to travel without having to worry about things like this, especially when paying so much for a piece of luggage. I will not be purchasing any more suitcases from them. That's for sure!

Fantastic. Easy, quick, exactly what was needed.

Amazing warranty & customer service!

My claim was denied because I did not have receipt, but still had tag on the luggage.

Fast and helpful, thanks!

Away customer service is the best. Had a zipper issue with an away bag, they honored their lifetime warranty after 6 year and immediately shipped me a bag. Customer service was almost instantaneous ,replacement bag was shipped out by courier and arrived 2 days later . Highly recommend away for quality as well as customer service

I’ve been a customer of AWAY travel for nearly 10 years. My bigger carryon has accompanied me on over 50 trips with countless memories to share.

I love their customer service. My bag recently started to wear down and I also had an old slot for a back up battery I no longer use. They sent me new wheels and a trolley at no charge and the installation was seamless.

It was quick.
The way I was able to ask my question.
The way they found my order #.
The options on the form .
The time it took to respond to my question about the inquiry and the time it took to receive the part.
They kept me informed ever step of the process.