Awesome Books Reviews 25,160

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of books available, often highlighting the excellent value for money and reasonable prices, including attractive offers. Many consumers are consistently satisfied with the quality of both new and used books, often finding them in great condition. The delivery service is also highly regarded, with many people noting its speed and efficiency. However, some customers were not happy with their orders, citing issues such as books arriving in poor condition, with tears, holes, or even food stains. A few other people also felt that some orders were incomplete or experienced significant delays in delivery, despite paying for expedited shipping.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the excellent condition of both... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the condition of the... See more

Price

Customers had positive experiences with price, consistently praising the affordability and value. Many... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the easy ordering process, fast... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome Books is a fantastic place for anyone who loves the feel of a real book. There’s nothing quite like the smell of the pages, the satisfaction of turning each one, or placing a bookmark before... See more

Company replied

Rated 5 out of 5 stars

I have ordered books a few times from Awesome Books, easily found the exact books I wanted, both for myself and as gifts for my sons, they were delivered in perfect condition and are now treasured boo... See more

Company replied

Rated 5 out of 5 stars

Really good website easy to navigate, vast selection of both new and used books covering many genres. Very good value for money and ordering and delivery were a breeze, have used this site a number o... See more

Company replied

Rated 5 out of 5 stars

The books are reasonably priced and I like the "buy 3 get 1 free" offer. Dispatch is very quick but unfortunately delivery depends on the French "snail mail" which is out of everyone's hands! Love sho... See more

Company replied


Company details

  1. Book Store
  2. Rare Book Store
  3. Used Book Store

Written by the company

Awesome Books was born from a love for books: to not see books thrown away when they can still be read and their stories shared. As a global retailer, we offer millions of books, both used and new, at great prices. You can choose to buy a new book or a second-hand one for even better value. Our online bookshop has a wide selection of books from different genres and authors, so you can easily find your new favourite read. We believe in the power of books to offer an escape, teach us new things, and inspire our imagination. When you buy a book from us, we donate a book to someone in need. Join us in our love for books and help spread the joy of reading to others.

We live for our customers...

Hassle free shopping

Our mission is to make buying from us a great experience and totally risk free. If you are not happy with your purchase for any reason, simply drop us an email at cs@awesomebooks.com and we will resolve your issue to your satisfaction. If you want to return an item for any reason, you are free to do so within 30 days of purchase. Simple as that!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

All received in good order good books

All received in good order good books

April 10, 2026
Awesome Books logo

Reply from Awesome Books

Hi Wendy,

Thank you for your feedback! We’re glad to hear everything arrived in good order and that you’re happy with the books.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

A very good shopping experience

I ordered a new book from the company and it arrived earlier than expected and was extremely well packaged in a strong cardboard envelope. The price was very reasonable and the delivery was free. I will be a returning customer.

April 9, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Fiona,

Thank you for your wonderful feedback! We’re so pleased your book arrived earlier than expected and that you were happy with the packaging and price.

We really appreciate your support and look forward to welcoming you back again soon!

Kind regards,
The AwesomeBooks Team

Rated 1 out of 5 stars

Waited 3 weeks for a book to arrive

Waited 3 weeks for a book to arrive. When I called customer service they said they couldn’t get it. No email to me to say this was the case. They hadn’t offered a refund until I chased them. Poor service.

April 9, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Yvette,

We sincerely apologize for the experience you’ve had with your order. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.

We have reached out to you via email with further details regarding your issue. Please check your inbox and reply at your earliest convenience—we are waiting for your response and are here to assist you.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Very pleased with my order

January 16, 2026
Awesome Books logo

Reply from Awesome Books

Hi Avril,

Thank you for your feedback! We’re glad to hear your order arrived promptly and that you’re very pleased.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Handy little find

Handy little find!
Great service. Books in good condition. Fast delivery. Reasonable prices. Will definitely use again

April 9, 2026
Awesome Books logo

Reply from Awesome Books

Hi Zoe,

Thank you for your lovely feedback! We’re so pleased you found us and enjoyed the great service, good condition books, and fast delivery at reasonable prices.

We look forward to serving you again!

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Ive been buying books from awsomebooks…

Ive been buying books from awsomebooks for last few years and never had and trouble deliveries are either on time or before due date given, all books I've bought ie second hand have been in great shape

April 9, 2026
Awesome Books logo

Reply from Awesome Books

Hi Bran,

Thank you for your continued support over the years! We’re delighted to hear that your deliveries have always been on time and that the books you’ve received have been in great condition.

We truly appreciate your loyalty and look forward to serving you again.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Thanks

Thanks, good job.

April 9, 2025
Awesome Books logo

Reply from Awesome Books

Hi Geobanys,

Thank you for your kind words! We’re glad you’re happy with your experience.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

A Haven for Book Lovers

Awesome Books is a fantastic place for anyone who loves the feel of a real book. There’s nothing quite like the smell of the pages, the satisfaction of turning each one, or placing a bookmark before you put it down — and this shop brings all of that to life.

They have a great atmosphere and a wide selection of books to choose from, making it easy to find something new to enjoy. A wonderful spot for readers who appreciate the charm of physical books.

April 8, 2026
Awesome Books logo

Reply from Awesome Books

Hi Seay,

Thank you for such a thoughtful and beautifully written review! We’re absolutely delighted to hear how much you appreciate the experience of reading physical books — there really is something special about the feel, smell, and ritual of turning each page.

It’s wonderful to know that our selection and overall experience helped bring that joy to life for you. Your kind words truly mean a lot to our team.

We hope you continue to discover many more great reads with us!

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Excellent service

Excellent service

April 8, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi Maxine,

Thank you for your kind feedback! We’re delighted to hear you found our service excellent.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. It was easy to order the books I wanted and they were a good price and arrived as promised. When I discovered an issue with one book, Customer services dealt with it promptly. Very impressed.

April 8, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Hi,

Thank you for your wonderful feedback! We’re delighted to hear that you found ordering easy and that your books arrived as expected. We’re also pleased our customer service team could resolve the issue quickly for you.

We really appreciate your kind words and hope to serve you again soon.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars
Awesome Books logo

Reply from Awesome Books

Hi Tim,

Thank you so much for your kind words! We're thrilled to hear that you’re happy with our prices and the service you received. Your feedback really means a lot to us.

We look forward to serving you again soon!

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Books in good condition

Books in good condition, promptly delivered.

March 7, 2026
Awesome Books logo

Reply from Awesome Books

Hi Penelope,

Thank you for your lovely feedback! We're delighted to hear that your books arrived in good condition and that you were happy with the prompt delivery. Providing a smooth and reliable service is very important to us, so it’s great to know we met your expectations.

Kind regards,
The AwesomeBooks Team

Rated 4 out of 5 stars

Books arrived on time

Books arrived on time. However two of the books were not in great condition. Not a problem just did not expect this.

December 8, 2025
Awesome Books logo

Reply from Awesome Books

Hi Florio,

Thank you for your feedback, and we’re sorry to hear that two of the books were not in the condition you expected. While we’re glad the delivery was on time, we completely understand how disappointing this must have been.

We’d really like to make this right for you. Please feel free to reach out to us at cs@awesomebooks.com, and our customer support team will be happy to assist further.

Thank you for bringing this to our attention, and we appreciate your understanding.

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

I found the book range extraordinary

I found the book range extraordinary. All the different stories, authors, and adventures you could want.

April 1, 2026
Awesome Books logo

Reply from Awesome Books

Hi Irene,

Thank you for your lovely feedback! We're so pleased to hear that you found our book range extraordinary. We take great pride in offering a wide variety of stories, authors, and adventures so there’s something for everyone to enjoy.

We hope you continue to discover many more great reads with us!

Kind regards,
The AwesomeBooks Team

Rated 2 out of 5 stars

'5 ingredients' stuck to front cover

The positives were the price of the book and the rapid delivery, however when I opened the packaging the book was filthy with dried on food. There was a raisin stuck to the front cover, that I had to scrape off with a knife, and splashes of dried on grease that I had to clean off with degreaser, and a piece of screwed up sellotape. I'm disgusted that someone thought it was acceptable to package the book without even wiping the food off the cover. This was listed as used good condition. Who knew that Jamie Olivers 5 ingredients book also came with ingredients stuck to the cover.

April 7, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Micky,

Dear Ansje,

We sincerely apologize for the experience you’ve had with your order. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.

We have reached out to you via email with further details regarding your issue. Please check your inbox and reply at your earliest convenience—we are waiting for your response and are here to assist you.

Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Sincerely,
The AwesomeBooks Team


Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars
Awesome Books logo

Reply from Awesome Books

Hi Huddon,

Thank you so much for your kind feedback! We're delighted to hear that your delivery was quick and hassle-free. We always strive to provide a smooth and efficient service, so it's great to know we hit the mark.

We hope to see you again soon!

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

I have ordered books a few times from…

I have ordered books a few times from Awesome Books, easily found the exact books I wanted, both for myself and as gifts for my sons, they were delivered in perfect condition and are now treasured books for both myself and my sons. Nothing like the perfect read. I will be back, we all also treasure the reports we get on the true value of our purchase. Love the whole experience.

April 6, 2026
Awesome Books logo

Reply from Awesome Books

Hi Jeanette,

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you've enjoyed ordering from us multiple times and that you've been able to find the perfect books for both yourself and your sons.

It’s especially lovely to know that your books arrived in perfect condition and have become treasured reads — there really is nothing like finding that perfect book. We're also so pleased that you value the reports we provide and that they add to your overall experience.

We truly appreciate your continued support and look forward to welcoming you back again soon!

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Even the second hand books are in great…

Even the second hand books are in great condition. I'm really pleased. Soon I'll start reading the 3rd book, so I'll have to order some more !
Thank you.

April 6, 2026
Awesome Books logo

Reply from Awesome Books

Hi Jeanne,

Thank you so much for your lovely feedback!

We’re really pleased to hear that you’re happy with the condition of the books, and it’s great to know you’ll soon be starting your third one—happy reading!

Kind regards,
The AwesomeBooks team

Rated 5 out of 5 stars

Excellent service was very surprised by…

Excellent service was very surprised by how quickly I received my order. Very happy will definitely place an order again. Thank you.

April 5, 2026
Awesome Books logo

Reply from Awesome Books

Hi Betty,

Thank you for your wonderful feedback! We’re delighted to hear that you were pleasantly surprised by how quickly your order arrived and that you’re so happy with the service.

We truly appreciate your support and look forward to your next order!

Kind regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Best books at the best prices

Best books at the best prices. My go to website for books.

February 19, 2026
Awesome Books logo

Reply from Awesome Books

Hi Tracy,

Thank you for your fantastic feedback! We’re thrilled to hear that we’re your go-to website for books and that you’re happy with our prices.

We truly appreciate your support and look forward to helping you find more great reads!

Kind regards,
The AwesomeBooks Team

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