Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from AX
Great to hear - thanks for your review.
Very efficient
Very efficient. Get answers straight away. Excellent curtesy car. I haven’t finalised yet, but up to now very good service.
July 15, 2026
Reply from AX
Thank you - we are so pleased you are happy with the service to date.
Don’t do it
Don’t do it. Stick with the legitimate insurance companies. They did do the repair, but damaged the car in three other places and now won’t respond to emails so I can sort this out.
I would not trust them with hindsight. Saying and doing are different things. They’ve got all the flannel.
June 24, 2026
Unprompted review
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Regrettably, we cant locate your claim from the information provided, therefore, please email complaintsteam@ax-uk.com and someone will be in touch. Please accept our apologies again.
Very heplfull & efficient
Very heplfull & efficient, clear English speaking which also helped alot. They got the issue resolved & im one very happy customer. Thankyou
July 15, 2026
Reply from AX
Thank you - thanks for using AX!
Hi Scott,
Hi Scott,
Thank you very much for your support and excellent service throughout the whole process. I really appreciate your professionalism and the way everything was handled.
It was a pleasure dealing with your team. Thank you again, and I wish you all the best.
Kind regards,
Saivan Rashad
July 15, 2026
Reply from AX
Thank you - thanks for using AX!
Reply from AX
Great to hear - thanks for your review.
Dropped off no problem
Dropped off no problem, lovely car , collected again easy process
July 15, 2026
Reply from AX
Thanks for leaving a review - we are so pleased you found the service easy, and thanks for using AX!
Great communication by AX the whole way…
Great communication by AX the whole way through the process. It lifted the stress of the initial accident.
July 15, 2026
Reply from AX
Thank you - that's just what we aim to do, take the stress away after an accident. We appreciate your feedback.
Fast and easy Great Service
Fast and easy
Great service because he have Great staff he explain to us very well and he give all updates and quick response and exchange vehicle provide very fast and staff are very very very good i recommend to all please use AX it's best option
Thank you Ax team
July 7, 2026
Reply from AX
Thank you, this is great feedback and we are happy we could help.
Ax have been in touch with me all the…
Ax have been in touch with me all the way through my insurance claim and also through my car repair keeping me up to date. Very efficient and helpful.
July 14, 2026
Reply from AX
Thank you, we appreciate your feedback.
Very helpful from start to finish
Very helpful from start to finish, good curtesy car and got the result i needed
July 14, 2026
Reply from AX
Thank you, we appreciate your feedback.
Reply from AX
Thank you - thanks for using AX!
This is my first time ever dealing with…
This is my first time ever dealing with a accident management company and it was a great experience with AX. They were professional and dealth with the claim and hire car without any issues and evetually sorted my claim. I was not left without car so this shows how much they care for their customers. Great service. Please keep it up
July 14, 2026
Reply from AX
Thank you, this is great feedback and we are happy we could help.
I have great experience with AX they…
I have great experience with AX they have helpful team
July 7, 2026
Reply from AX
Great to hear - thanks for your review.
Good customer service
Good customer service, excellent service rendered with credible quality.
July 3, 2026
Reply from AX
Thank you - thanks for using AX!
Very easy to deal with. Informed at all times of the progress.
The communication throughout was excellent. We were kept in touch with the progress of our car repairs and were treated with courtesy and respect when we called for updates.
Thank you
July 11, 2026
Reply from AX
Thanks for your review, we are pleased you were happy with the service provided.
Very quick to respond and all questions…
Very quick to respond and all questions I had were answered quickly
July 4, 2026
Reply from AX
Thank you, we appreciate your feedback.
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