Ayrton Bespoke Reviews 67

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great from start to finish! Olivia was so helpful all along the way from the first discussion, to designing the actual door to installation and completion! We love our new front door and everyone alwa... See more

Company replied

Rated 4 out of 5 stars

We bought Ayrton window last year that took a year to install. One of the casement windows that has been fitted leaks every time it rains and we still have unfinished minor works to complete. Now Jul... See more

Rated 5 out of 5 stars

We’ve just had our second French doors fitted by Ayrton. We are extremely happy with the end product, the company has been great (as usual), and our fitter, John, was superb. Thanks.

Rated 4 out of 5 stars

Ayrton installed windows in five of our rooms and it has been a good experience. The installers are tidy and the sales and aftercare team efficient. The windows look like the ones they replace so fit... See more

Company details

  1. Window Supplier

Written by the company

At Ayrton Windows and Doors, we specialise in the careful replication and replacement of timber period sash and casement windows. All of our windows and doors are double glazed with 10 year guarantees. As a company, we've been trading since 1987, so...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude staff

I have just spoken to someone from Ayrton doors and I cannot believe how rude he was. I asked their opening times for tomorrow as I needed to purchase a front door and he literally sad 'why didn't you just google it'

January 25, 2022
Unprompted review
Ayrton Bespoke logo

Reply from Ayrton Bespoke

I'm so sorry to hear that you had a bad experience with our afterhours telephone service. We have notified their team of this incident. I hope that we can still have a conversation around your front door - are you able to please share your contact details so we can discuss further?

Advertisement
Rated 5 out of 5 stars

Very satisfied

The design service and installation of our sash windows was excellent. We are delighted with the finished product. The fitters were very professional, clean and finished the fitting & paintwork to a very high standard.

January 9, 2022
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Am I happy with my windows? YES! Am I happy with the customer service provided by Ayrton? NO.
I chose Aryton from a recommendation. They were much more expensive than other quotes I recieved but they had a short lead time and with the recommendation, I felt it was worthwhile.
Sadly the leadtime nearly doubled from 12 weeks to 5 1/2 months. During this process the team were not good at communicating with me, despite my best efforts to chase them.
I cannot fault the installation team. They were efficient, tidy, respectful, and very good at their job. However, they were not able to finish within the initially planned time frame, and 2 months down the line I am still waiting for them to come and finish. And nobody is answering my emails.
For the (high) price, I think you can definitely get better service elsewhere.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous experience, you’ll not regret going with Ayrton.

Fabulous experience with this company from start to finish. Our stained glass door is glorious we’ve had passerby knocks on our door asking where we got it from- lots of door envy!
The whole team at Ayrton were patient and supportive; leading us through the whole process from site visits to installation.
Don’t hesitate, we looked at lots of other companies and do not regret our decision to go with Ayrton. WE love coming home to our beautiful door.

August 11, 2021
Unprompted review
Ayrton Bespoke logo

Reply from Ayrton Bespoke

Dear Carolyn,

We thank you for leaving such a glowing 5* review! Thrilled that you are so happy with the finished product. Your stained glass door is truly stunning and it comes as no surprise that it is the envy of the street.

Thank you for choosing Ayrton!

Best regards,

The Ayrton Team.

Advertisement
Rated 5 out of 5 stars

Satisfied customers

Ayrton fitted 3 sash windows and 2 casement windows for us, Marek and his team were punctual, clean , hardworking and have done a great job, thanks

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with our new French doors…

Ayrton Bespoke fitted new French doors in our kitchen last month and I would highly recommend Ayrton. From the outset the team were very professional and their showroom is a really useful place to see the quality of their work and ask questions. Nick came round shortly after to measure up and quote and the work was done on time with minimal disruption. Not only are the doors of a high quality, there are no longer draughts, and they have opened up the kitchen and let in loads of light. Very pleased.

April 14, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look