J utilisais la carte multi local le voyage me coutait aller retour 6,20. Aujourd'hui il est a 9,60. Augmentation de 25%. On ne peut plus prendre au guichet si on paie par carte, donc si on veu... See more
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See what reviewers are saying
I don't know if what they are doing is legal: We have purchased the 4-day interrail pass in first class so we do not have to buy tickets, we only have to reserve seats. However, their website does... See more
The SNCB International site was clear and easy to use. One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table... See more
Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting... See more
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Company details
About sncb international - nmbs internationaal
Written by the company
- best international fares online.
- e-tickets on most journeys.
- official sales partner for:
- Eurostar
- Thalys
- TGV inOui
- ICE
- Nightjet
- TGV Lyria
- Trenitalia
- etc...
- 7/7 customer service from the European rail specialist with 250,000 sales/month.
Contact info
Avenue de la Porte de Hal 40, 1060 Brussels, United States
- +32 70 79 79 79 (€0.30/min)
- www.b-europe.com
2.0
Poor
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our train from Munich to cologne was…
Our train from Munich to cologne was good but the Thalys train from cologne to Brussels was canceled. We had to buy new tickets and we are not even got compensation for the canceled tickets. Now that I'm trying to apply for compensation I'm not been able to get it as I'm not sure if I should contact sncb or Thalys.
December 26, 2022
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback, Sourabh.
We're sorry to read that your Thalys train from Cologne to Brussels was cancelled. We advise to contact Thalys directly to apply for a compensation through www.thalys.com/be/en/help/how-can-i-claim-compensation (please make sure your mention Thalys's PNR reservation code of 6 letters mentioned on your tickets).
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AWFUL!!
AWFUL!!!We bought a trip from brugge to paris with 2 changes the first train was canceled and we loose our conection to Paris. No solutions was given us and we have to pay the new tickets and arrive too late to our destination
January 6, 2023
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Tatiana.
We're sorry to read that your first train was delayed and that no solution was given to you in spite of international agreements between rail operators.
Please contact our customer service through www.b-europe.com/EN/contact to apply for a compensation.
Much higher price than buying it on…
Much higher price than buying it on Dutch site
Hello I bought it 7 days in advance but you price was 10 euros more then via na international
December 29, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Peet.
When travelling with the Intercity train between Belgium and the Netherlands, fares will be significantly lower when buying your ticket more than 7 days ahead than when buying your ticket less than 7 days before departure.
Regardless of where you buy your ticket, we therefore advise you to buy it in advance.
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It is simple and it is easy
It is simple and it is easy! and it was done at home!
December 16, 2022
Unprompted review
clear and easy
December 12, 2022
Unprompted review
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Don't recommend this
Booking itself went well, but when we arrived at our departure station we discovered our train was cancelled ( and with that our reserved seats). Furthermore, the same happens on our trainride back, the train also gets cancelled and the alternative is once again a much longer trainride. We got no information about these cancellations whatsoever and have to find an alternative route ourselfs, and these aren't good at all. Not happy with this service and won't recommend it nor use it ever again.
December 1, 2022
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback, Loreas.
Pleased to read that your booking on our website went fine, but we're sorry that the concerned rail company was forced to cancel both your trains (when bad luck comes in ...).
If your journey fully takes place in another country, we can only advise you to download our app and subscribe to our push notification services. In this case, you will get notified of delays or train cancellations through our app even if your journey does not depart or arrive in Belgium.
Meanwhile, you can apply for a compensation for the suffered delay through our customer service, using the contact form on www.b-europe.com/en/contact.
l suppression de deux trains hier soir
November 30, 2022
Good experience in reserving
Good experience in reserving , thank you
November 30, 2022
Unprompted review
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Everything was quick and easy
Everything was quick and easy! It's also cheaper than booking with a clerk!
November 30, 2022
Unprompted review
Brilliant site with everything clearly…
Brilliant site with everything clearly explained. Everything in English. What puzzled me was that I paid one price for 4 return tickets Brussels to Maastricht and had to go back into the site to check something. The price had dropped by €20
November 30, 2022
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback, Peter. And pleased to read that you had a positive surprise at your second visit.
Is it possible that you light have forgotten to enter the passengers' age the first time? You were obviously right to add it the second time.
Have a pleasant journey !
Great experience
Great experience! Smooth and clear reservation process ever for International Users like me!
November 29, 2022
Unprompted review
Easy to find trainconnections
Easy to find trainconnections. Easy to book tickets. And if neccesary, also easy to cancel tickets.
November 29, 2022
Unprompted review
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The company went on strike for 3 days…
The company went on strike for 3 days and they sent emails saying that train tickets would be refunded free of charge. That was not true, they only refunded one of my two tickets and with a 30% fee. They were also too late (one day in advance) to communicate their strike.
November 29, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Many thanks for sharing your feedback. Liliana.
We understand that informing you 1 day in advance may be late, but on the other hand, we considered useful to wait until we had a clear view on which trains would be running and which trains wouldn't. As a matter of fact, your train was not affected by the strike.
In most cases, our online systems will apply your ticket's usual refund conditions when cancelling online. Your ticket's normal refund conditions mention €5 cancellation costs per ticket in usual times (when cancelling at least 1 day before departure). But given the circumstances, it is obvious that you are entitled to a full refund by calling us on +32 2 801 90 10 or by submitting our Customer Services's contact form (www.b-europe.com.en/contact).
Train Liege Frankfurt cancelled last minute without any notification
Train Liege - Frankfurt airport Thursday 24/11 7h12 cancelled last minute without any notice; is it impossible to contact the people like me that have buy a ticket online and for who you should be able to send them an email when you are aware of a train cancellation?
November 24, 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Fabrice.
We're sorry that your train from Liège to Frankfurt was cancelled unexpectedly.
As you mention, this last minute cancellation was a last minute cancellation indeed, which means that the concerned rail operator could not inform us sufficiently in advance to send out an email to the passengers.
We do advise you, however to subscribe to the push notification service in our app (SNCB International), where travel incidents are reported in real-time.
We also invite you to apply for a compensation for the suffered delay through our customer service on www.b-europe.com/en/contact.
Smooth booking
At first I tried to make our reservations on the Interrail website - a disaster!
So thank you for having us book reservations smoothly and on a very high transparency level: Great job!
November 24, 2022
Unprompted review
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