Brand Identity Reviews 101

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic service from start to finish. Every question answered in time-orderly fashion, amendments made swiftly and product delivered promptly. We're thrilled with the results and the price. We shall... See more

Rated 5 out of 5 stars

Absolutely love the uniforms ordered from these guys. Good quality, Fast turn around and lovely customer service. Thanks to Charmaine for answering all my questions. Will be buying again.

Rated 5 out of 5 stars

October-April: Every time I’ve visited the shop or rung them, all the staff have been so helpful. This has been so appreciated as it’s the first time I’ve embarked on a task to organise new club shirt... See more

Rated 5 out of 5 stars

Needed some workwear sorted as my usual supplier let me down at the last minute. Contacted Brand Identity as they are reasonably local to me. Explained the situation and the team there pu... See more

Company details

  1. Embroidery Service
  2. Clothing Supplier
  3. Custom T-Shirt Store
  4. Printed Clothing Store
  5. Screen Printing Shop
  6. Work Clothes Store

Written by the company

Brand Identity are an established workwear, printing and embroidery business based in Southend on Sea, Essex. We work with a number of local and national businesses providing them with uniform, workwear and promotional items. All our work is carried out in-house at our 4,500sq ft factory where we have the capacity to embroider over 20,000 items per week and can screenprint 1000 items per hour. Our standard lead time is just 5 working days from approval of artwork and we can offer an express service if you require. We do also have a showroom onsite where you are able to come down and try on the items before purchasing. Offering a wide range of brands for customisation including some excellent sustainable and organic lines, we are able to cater to any budget. We also offer some fantastic bundle deals including new business starter packs, polo bundles and much more. We are able to offer online ordering portals for clients with over 50 staff members, these enable your buyers to order for their individual teams and send to different sites/stores. These also work well for any clubs and associations as they can be linked straight from your website for your members to purchase your branded merchandise. We also offer a packaging, folding and bagging and relabelling service. The other area of our business is promotional merchandise; we can brand anything from a pencil to a lunchbox! Speak to us today for any event merchandise you may be interested in and let us help you brand your business. !


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service from start to finish. Every question answered in time-orderly fashion, amendments made swiftly and product delivered promptly. We're thrilled with the results and the price. We shall definitely be using Brand Identity again.

May 14, 2026
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Rated 5 out of 5 stars

I had a very large order and i just…

I had a very large order and i just sent over the spread sheet and art work and they put the whole order together. Turn around was a week. Great service, great quality for the price.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

So helpful

October-April: Every time I’ve visited the shop or rung them, all the staff have been so helpful. This has been so appreciated as it’s the first time I’ve embarked on a task to organise new club shirts.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Brand ID - Custom apparel

We required an order of custom neck scarves for a company event, with international shipping. Everyone and Brand ID was helpful in ensuring our order was completed without issue, and the customisations were of high quality.

January 26, 2026
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Rated 5 out of 5 stars

Excellent service Charmaine.

I have used this company for about 5 years now.
Charmaine is so helpful and efficient. Today, I received a response for quotation within 15 mins.!
Thank you B-ID, your staff and their attention to detail and level of service is second to none.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really pleased with my order from Brand Identity. The beanies and hat came out exactly how I wanted — the quality is excellent and the logo work looks clean, sharp, and professionally done. You can tell they pay attention to detail.
Communication was great throughout and everything was handled smoothly from ordering to delivery. It’s not always easy finding a company that delivers both quality and reliability, but these guys absolutely do.
Highly recommend Brand Identity and I’ll definitely be ordering again.

February 11, 2026
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Rated 5 out of 5 stars

AMAZING

Absolutely incredible quality printing 👏, ordered the nike half zip and had some very specific detail instructions, and they met my needs perfectly!
10/10 would recommend :)

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first experience

Easy to use website, great pricing and the quality of the sweaters is excellent for workwear. They did a great job embroidering my logo in terms of size, and matching colour. Highly recommend

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, super speedy, helped me with wording for back of shirts, competitively priced, all in all excellent service, special thanks to charmaine.

September 18, 2025
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Rated 5 out of 5 stars

Great Service

Quick efficient service offered by Charmaine and the rest of the staff at Brand Identity

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience with Brand…

Another great experience with Brand Identity!
Charmaine is prompt, courteous and always very professional. She makes my job easier!
When I drop in to collect, the staff that I see are again always cheery, helpful and professional.
I wouldn't hesitate to recommend.
Thank you once again.

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

First Time Ordering

We have used Brand Identity for many years, but this is my first time personally ordering with them. Charmaine was amazingly quick to reply with a quote, which helps massively! A big thank you for making this process so easy.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Always a fantastic experience

I have used Brand Identity for about five years and they always provide an amazing service.
Charmaine and the Showroom Team are always patient and check everything is what I require.
The Accounts Team are always on hand to assist me throughout the process.
The Artwork Team can tidy up your designs before printing.
Products are very good and the printing definition and process is also of a high standard.

Highly recommended and I continue to use for Back to '89 and Rad Sunday Merchandise.

September 3, 2025
Unprompted review

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