I had previosuly written a review on the 8th June: RE being unable to access my funds on a compensation card. 7 days later, no solution, just an email stating 'Our team is still working on a fix.... See more
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See what reviewers are saying
Thanks but I don't need the statements anymore for the temporary bank card. How can I get myself off the list of receiving statements? Thanks!
Company replied
Honestly an absolutely disgraceful company essentially holding over £2000 of my husbands money and doing nothing to resolve it. They have been saying for nearly 2 weeks it’s a technical issue and doin... See more
Company replied
Edwina is a great account manager at B4B, she has been looking after our company for years, and still helps us now, even though she has moved departments! Customer services have become a lot bet... See more
Company replied
Company details
Written by the company
B4B Payments provides forward-thinking payment processing solutions, which enable any size organisation to manage expenses, simplify payroll, reimbursements, and offer employee rewards and incentives. With over 1,000 customers and growing, B4B Payments, voted the Best Prepaid Product of the Year in 2019, operates throughout Europe and North America. As a leader in Fintech and prepaid payment solutions for over 12 years, employing a global team, B4B Payments continues to offer innovative, flexible, and time-saving solutions that streamline and eliminate antiquated finance and accounting processes. B4B Payments Europe is a member of the Federation of Small Businesses, PIF (Prepaid International Forum), Innovate Finance, and the Mayor of London’s International Business Program. Formerly known as Payment Card Solutions, B4B Payments also manages and operates the re-loadable scrapyard payout solution, www.bread4scrap.com.
Contact info
Millbank Tower, SW1P 4PQ, London, United Kingdom
- customer.services@b4bpayments.com
- www.b4bpayments.com
2.6
Poor
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
B4B payment card problem
I received my card today and had trouble setting up on the app and had to call customer services to set the card up but still not working though the app only on line, then got the card activated and there is no money on the card, I contacted customer services again but they couldn't help me so I'm a bit disappointed with this service.
July 8, 2023
Unprompted review
Reply from B4BPayments
Dear Customer,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
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It is not possible to get access to…
It is not possible to get access to this virtual money after getting the refund from Fitbit.
Is it all a big scam?
July 8, 2023
Unprompted review
Reply from B4BPayments
Hi Heike,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
The chat portal can be found towards the bottom of the screen on the right and is available in eight different languages.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Dreadful online and phone access
Dreadful online and phone access. Nightmare to register as no place to leave an email address or mobile number and even though card is active as stated on dashboard, it could not be used!
Nb What I would say though is that when I could get on to chat both Leon and Robert were really helpful. All issues resolved. The site however, is still dreadful to get registered on. This should be looked at.
July 6, 2023
Unprompted review
Reply from B4BPayments
Hi Stephen,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday.
We look forward to hearing from you.
Regards,
B4B Payments Team
just beware
just beware, b4b is a scam company. He goes out of his way just to take funds and close you right after. We are pursuing regulators to have their license revoked. We have enough material for this.
July 5, 2023
Unprompted review
B4B Fitbit refund
I was sent an email for a refund on a Fitbit Ionic due to safety issues. This refund was for £245.00 on a B4B card. I have never been able to use this s I could not activate it. After many attempts I was told that it had been activated but has now expired and the money is lost. Seems I'm not the only one to have been caught out by this. I sure won't be using them or Fitbit ever again!
July 3, 2023
Unprompted review
Reply from B4BPayments
Hi Marsh,
I'm sorry to learn of the experience you've had with us.
It seems that you never get in touch with our cs team.
Anyway FitBit should issue a new vcard for you so please contact them for further assistance on this.
For assistance regarding how to use the card, please call our cs team at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
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It's not working for me ..
It's not working for me ..
It keeps tell me 'bad request '
June 21, 2023
Unprompted review
Reply from B4BPayments
Hi Marrieta,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
EXPIRED
I was unable to resolve my password conflict with you, before the card expired. You should have a record of me contacting you to discuss the issue, well before the card expired. I was not receiving the code, when trying to reset my password. Strange how now that my card has expired, I am able to reset my password and receive the code. I have not been able to spend a single penny of the money that was on the card.
June 18, 2023
Unprompted review
Reply from B4BPayments
Hi Daz,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Fitbit refund
Hi. I've received a refind mail from fitbit with a Card Code. When i went to B4B Payment and signed in, they asked for the sms code. But unfortunately, I didn't get any sms code to fill it and proceed.
Please advise how this issue could be solved.
June 15, 2023
Unprompted review
Reply from B4BPayments
Hi Aimee,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message to our live chat by clicking on https://www.b4bpayments.com/prepaid/contact-us/.
Our working hours are 8.00am – 8.00pm – Monday to Sunday. We look forward to hearing from you.
Regards,
B4B Payments Team
Every so often I can not get the code…
Every so often I can not get the code to enter my account
June 14, 2023
Unprompted review
Reply from B4BPayments
Salve Romina,
ci dispiace apprendere dell'esperienza negativa.
Vorremmo saperne di più sulla sua problematica specifica e provare a trovare una soluzione.
La invitiamo a chiamarci al numero +3901084802321, dove un nostro agente sarà felice di assisterla.
Altrimenti, la invitiamo ad inviarci un messaggio tramite la live chat dal nostro sito https://www.b4bpayments.com/prepaid/contact-us/
Siamo disponibile dalle 8:00 alle 20:00, tutta la settimana.
Cordiali Saluti,
B4B Payments team
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Unable to activate card
Unable to activate card
Excessive amount of security for a reward card
June 9, 2023
Unprompted review
Reply from B4BPayments
Hi Consumer,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Fitbit refund
Fitbit refund
Registered fine
Can't log in as your trying to send me an sms message and you don't have my blinking phone number
June 1, 2023
Unprompted review
Reply from B4BPayments
Hi MICHAEL INCE-TIVEY,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
Apparently these cards expire and you lose any balance!
I received a prepaid card from Fitbit, I used some of the credit then tried other times and couldn’t use it, the transaction was declined.
I then noticed a while later that the balance had Gone!
After messaging them I was told the card had expired and I lost my balance!
How is this fair, it was my money and it was taken.
Seems a bit of a scam!!!
I will be complaining to Fitbit and advising not to use again.
April 1, 2023
Unprompted review
Reply from B4BPayments
Hi Pete,
thank you for your review.
The card has an expiry date in according to our business partner but it doesn't mean the you lost the balance.
Please contact FitBit to get a new card.
For any other clarification, please call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Just awful technology
Just awful technology, a frustrating experience and I hope I never have to use them again.
May 21, 2023
Unprompted review
Reply from B4BPayments
Hi Nicola,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
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Your app is the worst
May 11, 2023
Unprompted review
Reply from B4BPayments
Hi Patty,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
My awful experience with B4B payments
I received a preloaded card with money in it. However, I cannot access this card as when I try to login it asks me to input a code which is sent through SMS. I have yet to receive a text within the 3 minute time window with the security code even though the company has my number as it alerted me that I have been 'gifted' the card.
Also looking at the features there seems to be very little you can do with the money as you cannot transfer to paypal of debit visa cards easily.
Overall I would advise businesses to stay well away from this product as it a massive headache. If you wanted to give to money to a user, just give them cash or a gift card to avoid using this scam of a service.
May 8, 2023
Unprompted review
Reply from B4BPayments
Hi Fred,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
unable to finish registration of new card
May 4, 2023
Unprompted review
Reply from B4BPayments
Hi Pavel,
I'm sorry to learn of the experience you've had with us.
We’d like to learn more about your specific situation and resolve things for you. Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
I have this card as a way to get my…
I have this card as a way to get my refund from Fitbit. I didn't pay attention that I still have balance 136€. I called the contact support and they asked me to contact Fitbit, since it's been issued by Fitbit. But when I contacted Fitbit they said that only B4B can do that. It's good to make you crazy while it's actually you're money that they are taking
April 11, 2023
Unprompted review
Reply from B4BPayments
Hi Amalia,
I'm sorry to learn of the experience you've had.
We confirm that you need to contact FitBit for further assistance on this
Kind Regards,
B4B Payments Team
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No way to contact b4b payments
It is impossible to close an account what I never opened as not possible to get in touch with b4bpayments. The account was opened in my behalf by a retailer to process a refund couple of years ago, the account have 0 balance, tried to contact B4B on number of occasion to close the account, still no success.
May 2, 2023
Unprompted review
Reply from B4BPayments
Hi utab,
I'm sorry to learn of the experience you've had with us.
The vcard issued by the merchant is valid for one year only so it doesn't necessary need to be closed, once expired it will be automatically closed.
Anyway we’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday.
We look forward to hearing from you.
Regards,
B4B Payments Team
Won’t let me log in or except my…
Won’t let me log in or except my account or password keeps asking for code sent which I don’t have and will not send another one
May 1, 2023
Unprompted review
Reply from B4BPayments
Hi Jim,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
Would you mind giving us a call at +44 203 475 5351, whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
Our working hours are 8.30am – 5.30pm BST – Monday to Friday. We look forward to hearing from you.
Regards,
B4B Payments Team
I am not receiving my phone…
I am not receiving my phone notification for the code to reset password. It just never arrives. I've been on hold to the 24/7 phone line for a very long time. Why doesn't anyone answer either of your lines? i.e. the US & the European number? Very very frustrating.
April 13, 2023
Unprompted review
Reply from B4BPayments
Hi Di Dobbs,
I'm sorry to learn of the experience you've had with us. We’d like to learn more about your specific situation and resolve things for you.
We are extremely busy today, i am afraid
Would you mind to try again giving us a call at +44 203 475 5351 or +16042000554 whereby an advisor can gladly assist.
Otherwise, please send a direct message by clicking on "Contact us" from your account, or an email to customer.services@b4bpayments.com
We are available Monday to Friday, from 9am to 5:30pm - UK time.
Regards,
B4B Payments Team
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