Backcountry.com Reviews 

We ordered a couple of items for my son. The package they sent us was for an adult male and had a pair of shorts in it vs the 3 kid items we ordered. This was clearly an error on the companies part but they refused to ship us our original items, that we had already paid for, until they received the adult shorts back and it was a fight to get them to send us a prepaid label!!! When it was their fault!! Just due to the horrible customer service I will never order from Backcountry again or refer anyone to them. Too many other great companies to be dealing with this crappy company!

Hello, I still have not received my order b5029929876; can you please advise; as I have searched everywhere for the package and have not found the package at all please advise as we love Backcountry and buy your products once a week..

Thanks

Don’t expect good customer service. Had an item show delivered, image clearly is not my door. They told me to check neighbors and if I couldn’t find it to contact the in 4 business days. Very poor service.

Hilarious how the company responds and tells you to call the same number I already did that I got the response from about waiting. How about the company contacts the customer or better yet processes the refund. These responses make people think you resolve the problem.

Marla B. took care of my issues and walked me through the solutions and payment processes very patiently and helpfully. Phenomenal customer service

Fast and easy! Marla B helped me get my free item that I completely forgot to add to my cart. Great customer service.

Placed an order on April 11th for new biker shorts for a race coming up for this past weekend. The order arrived on my front porch April 20th. The shorts were involved in a crash on May 16th, which was a Saturday. I called on May18th (first thing Monday morning) because after reading their warranty policy of replacement if something shall go wrong within the first 30 days of ownership, and they arrived April 20th so well within those 30 days. Instead I was told by customer service that Backcountry goes by the order date, which was April 11th even though part of their 30 day warranty, 9 days they were in shipping, seems a bit unfair or false advertisement, huh? Where is the fine print? Faulty equipment and management!

Helpful, prompt response. This is the kind of customer service that makes loyal buyers.

Thank you for your help with my discount code, Marla B!

Got me a promo that was completed, and allowed both myself and Backcountry to benefit from the sale of the item at a fair price to both of us.

I ordered some climbing shoes a few days just before they went on sale, Marla B. was able to help me honor the sale price and made my shopping experience ten times better! I will definitely shop here again with their amazing customer service!

Thanks again Marla!

Very helpful and kind customer service experience. The chat feature was super helpful at checkout and would highly recommend Backcountry.com for next outdoor activity purchase!

I ordered a knife off of BackCountry's website and the box was delivered without the knife in the packaging. This was very disappointing. I called customer service and after fighting for my case, they send a replacement. When the replacement arrived, the same issue occurred where the packaging did not actually have the product in it. I called again and the customer service team refused to help me. This is terrible service and I am furious with how things have gone. I am a repeat customer who loves Back Country but this is awful. I paid for a product and because they made mistaked, thye are refusing to send it to me or make up for their mistake. Nobody should shop at Back Country if they are expecting to get what they paid for. Oh and by the way, Oliver at customer service was rude and disrespectful from the beginning to the end of the conversation. His manager was not much better.

Marla B. made the return process and exchange process super easy and no hassle

Maria B. was my service agent. I needed to get a copy of a receipt from 14 years ago. Mariah was awesome and quickly was able to resolve my need and get me exactly what I wanted. Backcountry has been a great vendor and I’m always happy doing business with them.

I ordered from this company for the first time and they delivered my product to the wrong address. An address ive never heard of before, and they were trying to tell me I used that address when submitting my order. Obviously I did not enter an address im completely not familiar with. Now ive been told i have to wait until it gets returned to file a claim to get my money back. If you need gear, go elsewhere not here. Customer service trying to shift the blame on you and slows up the process of finding a resolution. Very disappointed. I will not be shopping with this company again and I recommend others look elsewhere for their gear as well. Truly awful experience. Pay pal is great and has refunded me very quickly so i no longer have to deal with this unscrupulous company.

Twice now I've had issues with returns at Backcountry. They make you pay for returns!!!

Shipping and returns are a nightmare. They have a facade of being a shop of gear heads but when you call customer service you do not get gear heads. You get what seems to be a 3rd party shipping service. Returns are a hassle, small changes to an order once placed are impossible. I won’t buy again.