BackstageReviews 

156
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Many customers find the platform incredibly user-friendly and easy to navigate, making the process of applying for opportunities straightforward and efficient. The payment process is frequently highlighted as seamless, quick, and reliable, with many appreciating the direct and timely transfers to their bank accounts. Reviewers also commend the staff for their professionalism, helpfulness, and organized approach, contributing to a positive overall experience. However, some customers expressed dissatisfaction with recent changes to the website, specifically regarding the filtering options for user-generated content (UGC) listings, which now require more manual sorting. A few others also felt that there were issues with payment delays or non-payment, and some reported being charged for subscriptions they had attempted to cancel.

What people talk about most

Payment

People report positive experiences with payment, highlighting the ease and speed of the process, with... See more

User experience

Customers had positive experiences with user experience, finding the platform easy to use, intuitive, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the company as... See more

Website

Reviewers highlight ambiguous aspects of the website, with some finding it easy to use for finding work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is quick and simple. More Producers should pay through Backstage as opposed to snail mailing a check. I mean if you're casting the Talent through Backstage then how much easier will it be f... See more

Company replied

Rated 5 out of 5 stars

Even at the lowest tier of service I feel like I can be seen on backstage even though I'm new to voice over. It allows me to take my time perform as best as I can for those that I audition for while t... See more

Company replied

Rated 5 out of 5 stars

It was a great experience acting in this casino commercial, it was the opening day so there was a lot of good energy. There were multiple set ups and even got to see the rapper " Nas " perform some... See more

Company replied

Rated 5 out of 5 stars

Backstage has been invaluable to my growth in entertainment industry. The platform is easy to navigate and allows correspondence to stay nicely organized. The many expert articles provided are also am... See more

Company replied


Company details

  1. #4 of 7 best companies in Employment Search Service
  2. #2 of 3 best companies in Entertainment Agency
  3. #40 of 47 best companies in Media Company
  4. #13 of 16 best companies in Publisher
  5. #27 of 31 best companies in Recruitment Service

About Backstage

Written by the company

Backstage is a job platform for actors, models, voice artists, and content creators. It's more than gigs—it's your path to a thriving career. Find jobs, get expert guidance, and access the tools you need to succeed!

Backstage was founded 1960 as a weekly trade newspaper for actors; since 2011, Backstage has been a digital career platform and two-sided marketplace that retains its focus on award-winning editorial news, educational content, and interviews from industry experts.

Backstage Empowers Talent

Backstage hosts tens of thousands of verified opportunities annually, spanning film, television, theater, commercials, modeling, voiceover, and UGC. As a hub for the growing creator economy, Backstage is committed to connecting content creators with brands and production opportunities. Users can use the platform to help manage their professional identity, showcase their reels, and apply to projects with confidence.

Backstage is a Gateway for Casting and Recruitment

For directors, producers, and brands, Backstage offers a best-in-class casting suite. Our employer tools allow creators to source high-quality talent quickly and efficiently. By maintaining a vibrant community of diverse professionals, Backstage can help every project find the right talent.

Backstage Offers Expert Insights and Educational Content

Backstage’s commitment to industry education is showcased through its editorial content, which includes deep-dive interviews with A-list actors, instructional guides from industry experts, and the latest news on casting trends.

Backstage does more than help you find work—Backstage can help you build a career. Whether you want to land one of the tens of thousands of creative jobs posted on our platform each year, or you want access to an exceptional talent pool to cast your project, Backstage is here to bring your vision to life.


Contact info

Promotion box for Backstage

Join Backstage today, get a job tomorrow

Backstage has the jobs, the tools, and advice to help you get cast.

4.1

Great

TrustScore 4 out of 5

156 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(156)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Garbage Platform (SCAM)

Spent money an annual subscription and it is total garbage, you get nothing in return for your money, BEWARE

April 13, 2024
Unprompted review
Backstage logo

Reply from Backstage

Hi Cynthia, we're sorry to hear you were dissatisfied with your Backstage subscription. While you may not have found value in your subscription, please note that we are not a scam. Many people have started their acting journey with us and have gone on to have very successful careers: https://backstage.com/celebrity-testimonials. In any case, we're sorry to see you go and wish you great success acting elsewhere.

Rated 1 out of 5 stars

Stealing

I cancelled my subscription months ago and they have been billing me since. Do not give them your information!!

February 8, 2024
Unprompted review
Backstage logo

Reply from Backstage

Hi Jed, we're sorry to hear you were having trouble cancelling your subscription. According to our records, you did not self-cancel your subscription, which is why it auto-renewed until you contacted us requesting a refund.

If you still have further questions or concerns, please send us an email to customers@backstage.com, and we'd be happy to investigate further.

Rated 5 out of 5 stars

I love this place

I love this place! I feel so pretty when I leave Marilyn does a great beach wave on my long blonde hair last for days. You can't make everyone happy but they do try, believe me you won't regret your visit.

January 31, 2024
Unprompted review
Rated 1 out of 5 stars

Anti-Trans business

If you’re transgender don’t bother. I checked trans female in the box ONLY. What do they show me? Roles for MEN. Are they kidding?? Nope. This is why we don’t get work. We’re not shown roles for women. We’re shown roles for men. Ipso facto roles we can play are not being shown to casting managers either. We’re not just typecast, we’re not cast for roles we can actually play. We’re not given a chance out the gate. And with casting calls limited to publishers who discriminate against us makes it a quasi monopoly where people like me have next to zero opportunity for work. If there was opportunity for us irl then homelessness would not be a reoccurring part of my life experience. Fact.

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

The website and service is pathetic

The website and service is pathetic. They will send you a monthly email with a significant number of postings, but in my opinion the majority of them are from inexperienced, wannabe directors and producers with little pay and little value. They require you to auto renew your membership and they will bill you with no reminders and make it very difficult to cancel the auto renewal. These are not good people. There are far too many other resources these days to find work then to deal with these folks.

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

Robbers!!!

These people are taking money from your bank account each year! Be very careful when you subscribe and put your bank details! They are robbers!!!!!

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

The website is awful

The website is awful. They don't send you emails about anything and if you get a membership they don't send you reminders of auto-renewals.

I got charged for a monthly membership and whenever I tried to turn it off, they won't do it and will make you waste time talking to an agent. They make it as difficult as they can for you to cancel your membership. The live chat is awful and the website provides fake advertisement about jobs.

You need to be an experienced actor with a reel if you want to apply for jobs and they advertise it differently.

I wish I could get a refund, this is the worst money I have ever invested.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

It used to be good....but now...

Very poor service for the amount they are asking p/an. The recent `merger` with Mandy/ Star Now has done no-one any favours. The `jobs` advertised tend to be very low paid: student films; music videos or worse still expenses (if you are lucky). Interestingly they appear to be offering various Cyber Monday/ Black Friday `deals` to entice you in. My advice would be to steer well clear.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

sneaky auto-renew

I signed up a year ago when looking for a one-off model
They have an auto-renew policy, and not a single invoice sent
a year later I’ve wasted £300,
massively shady practice!!!

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Backstage is so bad

Backstage is so bad, registration is a nightmare, membership too expensive and when you get into it to find jobs it’s even harder and they keep sending you thousands of emails

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

unethical to pay upfront to get cast

My email was absolutely spamed but i couldn't apply for any gig because I don't think is ethical to have to pay to get a job, that should be on the employer or in the form of commision once the job is agreed and paid by the recruiter. No one has the time for that many emails. a talent agency i worked for long ago would call me directly when i fit the profile and i didn't have to pay upfront for anything, this is wrong.
I avoid any websites requiring subscription payment, all of these types of platforms used to be free in the 2000s, what the heck happened? Find better solutions bc your missing talent fox!

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

STAY FAR AWAY

STAY FAR AWAY, when it was Star Now I had slot of work with them happily for many years, real work and pay. Now it’s a bunch of nonsense, spam. Even though you fill out information, unrelated jobs were relentless. This is highly organised scam spam in the highest order, STEER CLEAR, as for me NEVER AGAIN.

September 16, 2023
Unprompted review
Rated 1 out of 5 stars

Total Trash

Total Trash. Between their wonky website access that NEVER works right. We're PAYING for a costly membership that's inaccessible due their trash website log in. I'm OVER them. Scamming BEWARE.

August 28, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Signed up for a free account and they charged me anyway and said there was nothing they can do. I had a look at the website to see what it is they actually do and the answer is NOT A LOT.

Just a website full of training and "jobs" but I think it's just someone writing fake random jobs into their already pointless website.

DON'T waste your time or money

August 1, 2023
Unprompted review
Rated 2 out of 5 stars

Something happened...

What the heck happened to them? ... I was an active member since 2020, getting offers for voiceovers, commercials, and regional projects that paid decently per unrepped industry base (though I am repped) Then recently EVERY. And I mean EVERY email alert was either spam/nonexistent, or local hires only. Paying $12/mo. for that nonsense? Why. Even AA and CN vet better sending you notices WITHIN your perimeters! Just smh. Backstage used to be the IT. NOT ANYMORE.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

They refuse to help no reason why they…

They refuse to help no reason why they close my account without my approval refusing to pay my £25 back I was unable to use therefore they should give me a full refund. They refuse to help I have reported to trading standards and the FCA

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT SCAMMERS WHO TOOK £700

BE CAREFUL THIS COMPANY COMMITS FRAUD AND IF YOU HAVE THE APP THEY HAVE SOFTWARE TO TAKE YOUR PERSONAL INFORMATION, I WAS NOT AWARE THEY WAS TAKING LARGE AMOUNTS OF MONEY FROM MY ACCOUNT UNTIL THE BANK HAD FLAGGED IT, WHEN I FIRST EVER SIGNED UP WAS A TRIAL AND EMAILED TO CANCEL AUTO ENROLMENT WHICH THEY CONFIRMED BUT THEY KEPT MY INFORMATION AND SEVERAL MONTHS LATER STARTED TAKING MONEY WITHOUT MY KNOWLEDGE OR CONSENT , WILL BE REPORTING THIS COMPANY FOR BREAKING CONSUMER LAWS AND PRIVACY POLICY

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

They think they can cancel you from the cyberspace forever

I got my account banned from starnow for no reason. Since backstage bought Mandy and Starnow, I also got my Mandy account removed as well as my actor subscription permanmently. My first hand experience fully justifies why everyone hate them with such a low rating in trustpilot.

April 28, 2023
Unprompted review

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