Bailey of Sheffield Reviews 

532
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade jewelry, noting that the items are extremely durable, beautifully packaged, and feature unique designs. People also appreciate the friendly staff who consistently go above and beyond to ensure every purchase is special. However, some customers also noted frustrating issues with delivery services and courier delays that occasionally affected their plans. A few buyers experienced minor setbacks regarding shipping mix-ups and tracking problems. Despite these transit challenges, the dedicated support team usually stepped in to resolve delivery issues very promptly.

What people talk about most

Product

People report positive experiences with product, highlighting exceptional quality and craftsmanship.... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding craftsmanship and... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and attentive support when... See more

Staff

Customers consistently note positive experiences with staff, describing them as caring, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied

Rated 5 out of 5 stars

A+++ service from bailey of sheffield, ordered 2 different bracelets from them over the last 12 months for retirees at work. Adele has been great both times, spoke about all the options available... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

532 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(532)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

Five Star Service

Fantastic help and advice when I phoned for some guidance about measuring for the bracelet, really happy with my purchase and will definitely be buying more.

May 26, 2026
Rated 5 out of 5 stars

A further purchase of a great ID bracelet

I have previously bought an identity bracelet from Bailey of Sheffield a few years ago which was of exceptional quality and style. I needed another one to celebrate the successful graduation of my Grandson following a six year Veterinary Medicine course at Cambridge University. Easy decision and contacted Adele and Geoff in Sheffield. Adele was in contact several times to suggest a design for the wording and to also add a mortar board silhouette to the bead. A nice finishing touch . Order was quickly completed and sent by courier.
Annoyingly the driver delivered it to a different address some 2 miles away despite being clearly labelled to me.
Thank goodness they added a photo of the recipient and a Google map of the location. Package retrieved safely.

NO FAULT AT ALL FOR BAILEY
What a great looking bracelet with the Storm version and the ID and Signature beads enhancing it more.

Thanks again to Adele and team and well recommended . Marc

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Personalised beads for grandsons 18th…

Personalised beads for grandsons 18th Birthday, fabulous service, cheaper than I imagined which was a bonus.
Delivery excellent
Great gift, between our family members we now have 4 of these bracelets, they bring lots of comments as they are so different.

May 13, 2026
Rated 4 out of 5 stars

It is a great product

The price is on the high side. The quality is really good though. The delivery is next day but it takes a bit of time for them to make the bespoke product. However, it is still a cool product to own.

May 14, 2026
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Rated 5 out of 5 stars

Birthday beads …

I have previously bought my husband and son a Bailey bracelet and both absolutely love them! The bracelets are beautiful and unique, part of where we live and the service from Adele and team is superb! I recently bought 2 beads for my friends birthday and was helped by Adele to get the right colour combination! Needless to say my friend LOVES the beads for her bracelet and I once again am impressed by the comms and quality of the product! 10/10 FABULOUS! 😁

April 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Personal touch and fantastic quality.

Personal touch with communication.

Absolutely fantastic products.
I now have a pendant converter necklace and bracelet - both eye catching, unique and beautiful.

Will be adding to the bracelet from the exceptionally intricate and fascinating bead collection.

Super company and super products.

April 30, 2026
Rated 5 out of 5 stars

A present for a 21st birthday.

Excellent service. I wanted the item for a 21st birthday present, it actually arrived earlier than I planned I was very pleased. My grandson was delighted with the pendant especially as it came from Sheffield as he was born there.
I would definitely recommend the product and service provided by Baileys and would use them again. Best wishes for your future success.

April 23, 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Adele was 1st class. Bought as a gift and it has been well received. All round greatness.

April 30, 2026
Rated 5 out of 5 stars

Really great shopping experience

Really great shopping experience, nothing was too much trouble for Adele, she kept me informed and made sure everything was correct before shipping. Product is brilliant one off, looks good and the quality is exceptional. looking forward to purchasing another.

April 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Bailey of Sheffield. The website is easy to navigate, and the designs are truly unique and stylish. The quality of the product exceeded my expectations—it’s clear that great attention to detail goes into everything they create.

Customer service was also excellent—responsive, helpful, and professional. The packaging was elegant and ensured the item arrived in perfect condition.

Overall, a great experience, and I would definitely recommend Bailey of Sheffield to anyone looking for high-quality, stylish pieces.

April 27, 2026
Rated 5 out of 5 stars

Lovely quality bead

Bought a matte gold Bobbin bead. Excellent quality as expected from Bailey, and good communication and quick delivery. Always a pleasure to buy from Bailey!

April 27, 2026

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