I requested a small cap for items purchased. Ashley, contacted me via text, to make sure that’s what I wanted. She also, put in a few discounts to make my experience even better!! I’ve never had that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
Company replied
I order from this website quite often and I’m never disappointed. The quality of the hair is amazing. From the seamless lace to the natural looking part, and the minimal shedding is what does it for m... See more
Company replied
I’ve worn hair enhancement for 25 years. This is by far the best looking Wigs that I’ve invested in. Thank you so much. Hopefully when I get the product, I’ll send another review with photos. The proc... See more
Company replied
Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.6
Average
624 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been doing business with Baisiwig…
I’ve been doing business with Baisiwig for over 8years and can say this was a great choice , great customer care and quality always on top!
June 3, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Advertisement
I have used this company for many years…
I have used this company for many years and Ashley provided excellent service for me.
June 2, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I love the texture of the hair
I love the texture of the hair. I was buying now for a year now. I just got a friend to order today. Thank u
June 2, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They offered great deals and all the…
They offered great deals and all the reviews were good. I’ve ordered before from Baisi wigs and I didn’t have any issues. Customer service was very helpful.
May 31, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The fact that they customize hair to…
The fact that they customize hair to the desired look and color which is hard for me to match on my own! Also great customer service and support!
May 29, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Advertisement
The experience was great
The experience was great! Ashley is amazing and gave me all the support during the process since the start to the end. Very friendly and do her best to accommodate requests. The wigs looks great...it's a gift for my mother, hopefully she likes it.
Thanks Ashley
May 28, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Since I have been buying wigs from this…
Since I have been buying wigs from this company I have gotten so many compliments on my hair I will be buying more
May 21, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This will be my 4th wig purchase from…
This will be my 4th wig purchase from Baisiwig. Had a very good experience with Ashley. Highly recommend.
May 20, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They always tend to their customers…
They always tend to their customers needs very good quality and great customer service.
May 18, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Advertisement
Don't believe the reviews
I ordered I wig that I saw on their site and I received a wig not even close to what I purchased. I didn't put he unit on at all, I put it back in the box as soon as I saw that. I informed them, and then the person from aftersa@bai.. suggested that I wash the unit, but in the same breath said if I did anything to it, I would not get my money back. I have completed the email thread about my concern. They told me to send the unit back, and once they received it, they would send my money. I am glad some folks received the unit they purchased, but I really think they are AI-generated reviews. My beautician had to put a cease-and-desist on them because they used an unauthorized image of her to make it seem as if she uses their hair. Buyer beware!!!!
Let me know if you want to see the email exchange.
March 31, 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Great Wigs!
I recently visited Baisi wigs and was blown away by the level of customer service. The staff was incredibly attentive and made sure all my needs were met. The product/service exceeded my expectations in terms of quality and value. I highly recommend Baisi wigs and I will definitely be returning!
May 18, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Like the ease of ordering and quick…
Like the ease of ordering and quick follow-up by staff to my notes on my order.
May 18, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Great customer service
Ashley reached out to not only make sure I completed my order but I was also given a discount. Very pleasant experience!
May 17, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Advertisement
I am not sure how this company gets 5…
I am not sure how this company gets 5 star ratings. I ordered 3 wigs and none of them look as advertised the hair is supposed to be human but feels & looks synthetic. Refund is not worth it because it cost too much to send back to the supplier & you have to email back & forth with the supplier to make contact for a refund. I will never purchase again and I am warning others pls save your money…I will use the wigs for Halloween costumes
May 1, 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
I am writing in response to your…
I am writing in response to your comment about my review Again i saw the photo of the style i chose and compared with what you sent me it were 2 different styles. Your company has refused to refund me because you wanted me to lie about the value of the product. When i bought the hair you changed me shipping fee, when i also returned the hair i also paid shipping fees you don’t consider the extra cost you have putting me through but you want me to side with you to lied. All i am asking for is my refund, you have your hair kindly send me my refund. I have complained to afterpay because i did the purchase through their service.
May 16, 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Customer service email was immediate…
Customer service email was immediate after purchase answering questions about my order placed.
May 15, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The wig I purchased did not look…
The wig I purchased did not look anything like the picture. They took a long time sending and when I asked to return it they still haven’t responded. I paid $177 for a wig that look nothing like the photo at all I want my money back.
May 11, 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Advertisement
DO NOT WASTE YOUR MONEY!!
DO NOT WASTE YOUR MONEY!!! PRODUCTS LOOK ABSOLUTELY NOTHING LIKE THE PICTURES . I ORDERED FOUR TOPPERS THE HAIR COLORS OF THE TOPPERS WERE NOT EVEN THE COLORS AS ADVERTISED. I PAID $362 DID NOT RECEIVE PRODUCTS UNTIL ALMOST A MONTH LATER BUT ADVERTISED 3-7 DAYS AND THEY REFUSED TO GIVE ME A REFUND AND THEY HAD NOT SHIPPED THE PRODUCT! I RECEIVED ONE LIE AFTER ANOTHER FIRST IT WAS SHIPPED THE DAY AFTER I PURCHASED, THEN SHIPMENT WAS DELAYED TO STYLE THE TOPPERS, THEN IT WAS A HOLIDAY, THEN THEY SAID IT THAT CHAT WAS LOST FINALLY SAID THEY WOULD SEND ME A 20% OFF CODE😡 THIS IS THE WORST EXPERIENCE EVER!!!
April 19, 2026
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Your package was shipped it in time, but really sorry for the delayed because of the holiday and the loss.
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
I brought a wig from Baisi wigs the…
I brought a wig from Baisi wigs the unit took 2 months to come it came today and it was not like the picture the texture felt like wool and the wig cap is like brittle...REPEAT LADIES DO NOT BUY WIGS FROM THIS SIGHT DO NOT BUY ITS NOT WORTH THE WAIT AND YOUR HARD EARN MONEY ...#TRASHWIGS #DONOTBUY.
May 11, 2026
Unprompted review
Reply from Baisiwig
Hi dear,
We checked that your package was delivered within one week not 2 months.
For the hair, we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
If I can give it a 0 I would!!!
If I can give it a 0 I would!!!! The wig I purchased is not the wig I received. I paid $113.98 for a used wig, that took almost a month to get it!!! I am not pleased!!! The wig looks like it's been used because it's matted, no curls and has a awful perfume smell!!! I sent a email to Baisiwig and didn't get a response. I need to be refunded ASAP!!!
April 13, 2026
Unprompted review
Reply from Baisiwig
Dear Customer,
We are truly sorry to hear about your unpleasant experience with your wig order and the delay in delivery, as well as your dissatisfaction with the item condition. We totally understand how frustrated this must make you feel, and we take your feedback very seriously.
First, we sincerely apologize for the delayed shipping and the inconvenience caused by our email response not reaching you in a timely manner. All of our wigs are strictly inspected before shipment to ensure they are in new, intact condition with proper packaging. The matting and slight odor you received may be caused by long-distance international transportation, extrusion and sealed package storage during transit, which is not the original condition of the wig when we sent it out.
We never sell used wigs, and we strictly control product quality for every order. To resolve this for you quickly, could you please kindly share some clear photos and short videos of the wig overall, the texture and the smell situation? Once we receive your proof, we will check it immediately and offer you a reasonable solution as soon as possible, including partial refund, discount for your next order or other proper options.
We value every customer and will never ignore your request. Please accept our sincere apology again, and we are waiting for your photos to solve this matter for you right away.
Best regards,
Baisiwig
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.