Quick response & delivery. Exactly the right capri length I’ve been looking for (I’m 5’2). Also, I like how the leg opening is not tight. I sized up to 10 (normally comfortable in 8) for easy mobili... See more
Company replied
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Review summary
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This is by far the best customer service I have received from any company in long time. After receiving the wrong item in a package labelled correctly (honest mistake), the Baleaf staff was incredibly... See more
Company replied
Trixy was super helpful and kind when I called about my order. I forgot to use my 20% off code online and she graciously adjusted my order. Great customer service. I'm hoping to love my new items as m... See more
Company replied
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more
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Company details
- #23 of 48 best companies in Activewear Store
Written by the company
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Contact info
United States
- info@baleaf.com
- www.baleaf.com
4.2
Great
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great, comfortable, wear everywhere pants
After losing weight, I bought a smaller size of these pants that I have enjoyed for years. For hiking, walking, everyday wear, they are lightweight, cool. comfortable and loaded with pockets. Baleaf makes the excellent clothing.
August 25, 2024
Unprompted review
Reply from Baleaf Sports
Thank you for sharing your feedback! I'm glad to hear that you’re enjoying the Baleaf pants and that they continue to meet your needs for hiking, walking, and everyday wear. If you ever need more recommendations or have any other questions, feel free to ask!
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Maybe nice shorts but tqke FOREVER TO…
Maybe nice shorts but takes FOREVER TO BE DELIVERED. Three weeks really? Unheard of....
August 24, 2024
Unprompted review
Reply from Baleaf Sports
I apologize for the inconvenience caused by the delivery delay. We understand how frustrating it can be to wait for an extended period.
We have sent an email to address this issue and seek further resolution.
Items delivered on time
Items delivered on time. Team follows up to ensure delivery.
August 20, 2024
Unprompted review
Reply from Baleaf Sports
We’re pleased to hear that your items were delivered on time. Our team is dedicated to ensuring timely delivery and will continue to follow up to make sure everything goes smoothly.
Love these capris
I’m very impressed with this company and their Laureate UPF50+ DWR Pocketed Capris. I ordered 3 pairs and after a few weeks of waiting I only received one pair. I contacted the company and they informed me the other two colors were out of stock. They offered to refund my money or wait for new stock. I chose to wait and they credited me 10% off my initial order for the delay. I’m a size 2 and I ordered an extra small. They fit perfectly, are extremely comfortable, are wrinkle free after hours of wear and cool in warm weather. I washed according to the directions and they remained wrinkle free. Great product and company. I will remain a life long customer.
August 8, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you’re enjoying your Laureate UPF50+ DWR Pocketed Capris and that they meet your expectations for comfort and fit. We look forward to serving you again in the future!
The customer service called me right…
The customer service called me right back and took care of my issue! So nice for a change!!
August 23, 2024
Unprompted review
Reply from Baleaf Sports
Glad to hear that you had a positive experience with customer service!
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phone return process was easy
the online return process was not too friendly. The return call was timely and very easy.
Thank you. I will be reordering.
Ann Papouchis
August 23, 2024
Unprompted review
Reply from Baleaf Sports
Glad to hear the return call was helpful. We’ll work on improving the online return process. If you need any assistance with your reorder, feel free to reach out!
Goo service
I had a very good service with Baleaf and their product are high quality. I will buy their product again.
August 18, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that you’re satisfied with the quality of our products.
I had an answer back to my query about…
I had an answer back to my query about my order immediately.
Such a great timely response, and I was given the choice of what I wanted to do with my order .
This is how to run a business.
August 18, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words! I’m delighted to hear that you were pleased with the timely response and the options provided for your order.
Aaron was really great about responding…
Aaron was really great about responding quickly and helping me with my order
August 12, 2024
Unprompted review
Reply from Baleaf Sports
Thank you so much for your kind words about Aaron! We’re thrilled to hear that he was able to assist you quickly and effectively with your order. We’ll be sure to pass along your compliments to him.
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Incorrect shipping address corrected
After completing order, I realized the shipping address was incorrect. I was not unable to access my account. Password issue. Using the contact us function, I was able to get help. Address was corrected. This was taken care of in minutes. I was so relieved.
August 8, 2024
Unprompted review
Reply from Baleaf Sports
Our goal is always to ensure our customers receive the best possible support, and we’re glad we could help you in this situation.
Reply from Baleaf Sports
Thank you for your feedback! We're glad to hear that you find our system easy to use and navigate.
Very happy!
Just received my knee length skorts and Bermuda shorts. Love them. Great fit, fabric and feel.
July 24, 2024
Unprompted review
Reply from Baleaf Sports
Your satisfaction is our top priority, and we’re thrilled that our products met your expectations.
I love all of my Baleaf clothing…
I love all of my Baleaf clothing purchases. I recently had a return snd it was simple and fast!
August 3, 2024
Unprompted review
Reply from Baleaf Sports
Our goal is always to provide the best products and service to our customers, and it’s great to know we’ve met your expectations.
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On June 29 I placed and paid for an…
On June 29 I placed and paid for an order. 15 days later it had not arrived. I called and surprisingly someone answered. Customer service apologized and told me it was on backorder. They were sorry they had not notified me to inform me. I was assured the merchandise would arrive at the end of July. Nope. Fortunately, I paid with PayPal who refunded my money immediately.
June 29, 2024
Unprompted review
Reply from Baleaf Sports
Thank you for your patience and for bringing this to our attention. I’m truly sorry for the inconvenience and lack of communication regarding your order.
We are doing our best to resolve this situation and ensure a smoother experience in the future. Please check your email for the resolution we have provided regarding your order.
The follow up to a request was…
The follow up to a request was immediate and helpful.
Also, the product is quality and very reasonable.
Thanks to Arjay for such great customer service.
DC
August 1, 2024
Unprompted review
Reply from Baleaf Sports
Thank you for your kind words and feedback! We're delighted to hear that you found the follow-up to your request immediate and helpful, and that you're pleased with the quality and value of our product.
I’ll make sure to pass on your thanks to Arjay for the excellent customer service.
Reply from Baleaf Sports
Thank you for your feedback! We’re thrilled to hear that the shorts are comfortable and fit well.
Reply from Baleaf Sports
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the product, delivery speed, quality, and price.
Your satisfaction is our top priority, and we’re delighted that we could meet your expectations.
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Love shorts but long wait & not best quality
I love these shorts but had to wait for them for about a month & when they arrived the inside seam on one leg had a tuck in it. Both pair were this way. Noticeable because of the lightweight material. Quality is not the best but very comfortable & love the length.
June 20, 2024
Reply from Baleaf Sports
Thank you for your feedback and for letting us know about the issue with the inside seam on your shorts. I’m sorry to hear about the tuck in the seam and any inconvenience this has caused.
We’re glad to hear that you love the length and find them comfortable. Your feedback on the quality is valuable to us, and we will make sure to pass it along to our product team for review.
I highly recommend that product.
Baleaf is a modest athletic skirt. I wear them almost every day. You get modest and comfort all in one.
July 29, 2024
Unprompted review
Reply from Baleaf Sports
I'm glad to hear you find Baleaf athletic skirts both modest and comfortable! They do have a great combination of style and functionality. If you ever need more recommendations or have any questions, feel free to ask!
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