Balfe's Bikes - Fulham Reviews 

1,045
•
TrustScore 4.5 out of 5

4.4

592 Fulham Road, Fulham, SW6 5NT London, GB

•

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Rated 5 out of 5 stars

I came into the store knowing nothing about buying a road bike and the team were super knowledgeable and helpful. They were very patient with all my questions.

Rated 5 out of 5 stars

Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and en... See more

Rated 5 out of 5 stars

Nuno is an outstanding bike specialist with a warm, honest, and friendly approach. The reception team —Simon, Marlon, Jaco, Jessi and all-are very welcoming, offer knowledgeable advice, and genuinel... See more

Rated 5 out of 5 stars

Great service by Balfes Fulham. Bike running far smoother. Took longer than expected waiting for parts and due to them being very busy but communication was great and they made sure it was ready when... See more


Company details

  1. Bicycle Store
  2. also in
  3. Activewear Store
  4. Bicycle Repair Shop
  5. Bike Accessories Store
  6. Road Cycling

About Balfe's Bikes - Fulham

Written by the company

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


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Shop E-Bikes
Shop Helmets
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About Balfe's Bikes

Written by the company

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Contact info

  • 592 Fulham Road, Fulham, SW6 5NT, London, United Kingdom

  • 020 7731 1700

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,045)

4,593 reviews in the last 12 months

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Rated 3 out of 5 stars

Slow to service when booked in.

Service itself seems fine. Unfortunately the time taken to carry out service was a problem. I booked in my bike and dropped it in on the date booked. It took several weeks and chasing for the service to be quoted and completed. The work was only completed when I went in and spoke directly to the mechanic and he managed to complete the work very quickly. The mechanic was a very nice guy and very competent but the time taken from drop off was not good. I was not offered a discount or compensated for the delay.

May 16, 2025
Rated 4 out of 5 stars

Normally I am very happy with my bike…

Normally I am very happy with my bike service but this time they didn’t pump up my front tyre enough and the next morning I was on my way to work and it felt soft .
I popped back and they where more than helpful in pumping it up and they showed me how to use my electric bump for at home

May 14, 2025
Rated 4 out of 5 stars

Good experience of ordering bike

Good experience of ordering bike . Very good discount offered on a high end bike I was interested in .
Quick delivery .
Would have liked some more time and attention when I picked up the bike , especially as I was not familiar with many features such as di2 and tubeless tires .

May 14, 2025
Rated 5 out of 5 stars

Always very helpful

Always very helpful!
I brought my bike to the Fulham branch today because there was some noise coming from the disk brake. Both members of the staff could not have been more helpful, they interrupted what they were doing to have a look for me, made some adjustments and made sure I was safe to cycle on. I will be back soon for a proper service for sure. Thanks Balfe‘s!!!

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience.
My son fell in love with children's Trek bike and did not want to leave the shop without it. The shop staff and mechanic was very efficient with preparing the bike for the road.

April 17, 2025
Rated 5 out of 5 stars

Great Service

Very efficient service,bike like new after my service. Good communication.

April 3, 2025
Balfe's Bikes - Fulham logo

Reply from Balfe's Bikes - Fulham

Hi David- we thank you for your feedback- do come by whenever you need anything! Kind Regards- Cormac.

Rated 1 out of 5 stars

Massive Disappointment

Took my electric bike in on a Monday morning after booking a drop off service online. Was really hoping I had found a miracle shop that dealt with Shimano batteries and was so easy for me to get to. Such a disappointment!!! Bike was not even looked at for almost a whole week and no one even called me to keep me updated. I had to keep calling everyday and in the end had to pick up my bike unserviced after wasting a whole week without any apology and just the explanation that they were short on a mechanic!!! Cannot recommend and will not return!!

March 21, 2025
Unprompted review
Balfe's Bikes - Fulham logo

Reply from Balfe's Bikes - Fulham

Hi Clara,

I have just spoken to my workshop team about your case. From what was made clear to me, we had advised you at drop off about our current lead time and that the fastest course of action would be to go back to the original retailer. We are a Shimano service centre but as the repair in question is an out of warranty job it would have taken up to a few weeks to get the necessary parts. I completely understand that after a week more progress should have been made on your bike and can only apologise that at least a software/firmware update was not performed. We did have a mechanic off that week, which in our case halves our workforce available for repairs. If you do need any work doing on the bike, we would be more than happy to make amends.

All the best,

Balfe’s Fulham

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