great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundab... See more
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Staff are helpful and knowledgeable, but there was quite a wait for a staff member to be free to serve us at 11am on a Sunday. We asked about the trade in / charity donation option which was acknowl... See more
Company replied
Wes and the team at Balfes Kingston helped me out massively, on a Satursday afternoon not long off closing time. My commuter bike had gearing issues, which the team diagnosed, and replaced the gear ca... See more
Madison water proof socks - absolutely superb ; previous used Seal skins also superb however the Madison socks seem more ‘ cycle oriented.. thinish - perfect weight around the foot - so not to pack o... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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Great Service
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundable deposit which was caused by a glitch in their system.
July 31, 2026
Very helpful advice.
July 15, 2026
Fast efficient service excellent 😊
August 2, 2026
Staff was great
Staff was great, cool and attentive to my needs., made my purchase fun and easygoing.!!
August 1, 2026
Exchanged wrong item for correct one
I had purchased the wrong tool for my bike and Balfes took it back as a return and ordered up the correct item for me.
August 1, 2026
Very helpful team and service.
July 26, 2026
Very knowledgable and helpful staff
July 27, 2026
Great Service
I bought my first bike. The order was quick and staff was polite and helpful.
July 25, 2026
Long waits to get served a counter
Great choice of products and bike, but as always shop service is really slow. I find I'm always having to wait quite a while even if there's only one person ahead of me.
July 27, 2026
Help when needed most
A last minute request, grateful for the accommodation of my request to remove a seized pedal for a bike trip.
July 23, 2026
Well done, Scott
Scott was great and provided an excellent experience on my bike service and the return of a faulty product.
July 24, 2026
Outstanding customer service great…
Outstanding customer service great online support very fast dispatch will definitely be a continued customer
July 23, 2026
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Bit of a wait
Staff are helpful and knowledgeable, but there was quite a wait for a staff member to be free to serve us at 11am on a Sunday.
We asked about the trade in / charity donation option which was acknowledged then ignored.
July 20, 2026
Reply from Balfe's Bikes - Kingston
Hi EG
Sorry for the delay in serving you on a busy Sunday. I hope you can understand that we need to ensure that we're finished with one customer before serving another, we always do our best to serve everyone as quickly and efficiently as possible.
Regarding the trade in, on full price bikes and if they are purchased in full (not Cyclescheme/Finance) then we are happy to provide a 10% discount up to £100 maximum discount if you donate your old bike upon purchase of a new one.
Sorry we didn't explain this whilst you were in store, I will check that all colleagues are fully aware of this scheme.
Feel free to reach out to me, we are much quieter during the week if that's of any help.
Callum W
Assistant Manager
Arrived quickly and friendly and polite…
Arrived quickly and friendly and polite service in store
July 20, 2026
Such a pleasure interacting with the…
Such a pleasure interacting with the everyone at the Kingston store - specials honours to Wes. Very thankful for the advice, assistance and making the whole bike and accessory procurement process go much more smoothly than I could have anticipated.
July 19, 2026
Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and resolved my issue quickly. Great communication and I’m very happy with the outcome. Highly recommended.
July 12, 2026
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