Great knowledgeable staff who goes above and beyond just selling you a bike. Will take time to explain and discuss your needs and advise accordingly. So definitely be my first port of call for all bik... See more
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See what reviewers are saying
The staff was very helpful and friendly. He helped us exchange our phone order for a size that fits my son much better. He provided detailed information and advised us to schedule the first service... See more
I had a flat tyre after cycling over an open safety pin and Balfe's sorted it out for me straight away, with new inner tube, and a quick safety check to make sure all was well before I left the shop.... See more
Ordering process through cycle to work scheme a little disjointed. Gears weren't adjusted correctly when I took the bike away so returned within minutes. Staff in the shop incredibly helpful, comm... See more
Company details
About Balfe's Bikes - Kingston
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
36-40 Richmond Road, KT2 5EE, Kingston Upon Thames, Surrey, United Kingdom
- 02045315552
4.8
Excellent
1K reviews
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Outstanding customer service great…
Outstanding customer service great online support very fast dispatch will definitely be a continued customer
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bit of a wait
Staff are helpful and knowledgeable, but there was quite a wait for a staff member to be free to serve us at 11am on a Sunday.
We asked about the trade in / charity donation option which was acknowledged then ignored.
July 20, 2026
Reply from Balfe's Bikes - Kingston
Hi EG
Sorry for the delay in serving you on a busy Sunday. I hope you can understand that we need to ensure that we're finished with one customer before serving another, we always do our best to serve everyone as quickly and efficiently as possible.
Regarding the trade in, on full price bikes and if they are purchased in full (not Cyclescheme/Finance) then we are happy to provide a 10% discount up to £100 maximum discount if you donate your old bike upon purchase of a new one.
Sorry we didn't explain this whilst you were in store, I will check that all colleagues are fully aware of this scheme.
Feel free to reach out to me, we are much quieter during the week if that's of any help.
Callum W
Assistant Manager
Arrived quickly and friendly and polite…
Arrived quickly and friendly and polite service in store
July 20, 2026
Such a pleasure interacting with the…
Such a pleasure interacting with the everyone at the Kingston store - specials honours to Wes. Very thankful for the advice, assistance and making the whole bike and accessory procurement process go much more smoothly than I could have anticipated.
July 19, 2026
Excellent service from start to finish
Excellent service from start to finish. The staff were friendly, professional, and resolved my issue quickly. Great communication and I’m very happy with the outcome. Highly recommended.
July 12, 2026
Wheel Issues
Had two wheels serviced and a couple of problems as a result.
Dropped them in and Scott dealt with the same day. Great service and back on the bike the following morning.
July 13, 2026
Excellent service and large selection…
Excellent service and large selection of bikes. The staff took the time to listen to what I was looking for and even took the time to show me how the two child seats would attach to the bike.
July 11, 2026
As ever the advice from the staff and…
As ever the advice from the staff and the service support that made my first 35 mile round trip to London a great experience.
July 5, 2026
Very knowledgeable and skillful…
Very knowledgeable and skillful mechanic.
Completed the work that was expected with the minimum of fuss and good humour.
Would definitely use Balfes again.
July 2, 2026
Very quick and professional service…
Very quick and professional service thank you very much
July 6, 2026
Great service
Great service , very helpful in advising my some on the selection and size of his mountain bike
July 2, 2026
Excellent service from the Kingston…
Excellent service from the Kingston branch workshop. Extremely helpful and pleasant to deal with.
July 1, 2026
Curtis is a star with an amazing can do…
Curtis is a star with an amazing can do attitude that overcame difficult parts supply issues and got my bike serviced in time to do a 560 km ride. The bike never missed a beat! Thanks guys
June 27, 2026
Outstanding personalised service
Staff were attentive, helpful and too their time to answer questions (however daft). Tailored advice on bikes & accessories and didn't always recommended the most expensive or show bias to a specific brand.
May 14, 2026
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