Balkan Holidays Denmark Reviews 

We flew from Edinburgh last Friday 5/7/2019
Check in was a nightmare as it never came up on the screen check in was open
After being there early we had to join a massive queue
We had pre booked our seats as we need the extra leg room and we were given different ones as the plane had to be changed as orginal had someone wrong with it which was smaller
Then we had to land in Romania as pilot announced we had technical problems ( running out of fuel)
We sat on the plane in the sweltering heat and never got free water etc as we got told it comes out of the air hostesses wages
We were sat there for over 1.5 hours
That pilot should never have taken off knowing he did not have enough fuel to get us to our destination
This is a CRIMINAL offence as he put all 188 lives at RISK
When we eventually got to Bulgaria the rep said to us she had been waiting on our plane for 5 hours
This was our 1st and last time we will be using Balkan
Today we were 2 hours delayed in getting home
We have sent an email of complaint to the company and we await the outcome

It's a no star if I could do it
It's the same story everyone says it's a shower of sh# t if you need emergency medical help in resort don't ring balken please trust me find somewhere your self or call your insurance company the flight issues are the tip of the iceberg

If I could give 0 stars I would. Avoid this company!! We paid and booked seats from Manchester to varna. The same again going home. When we reached the check in they told a total of nine of us, there were no seats for us on the plane! They took us to Bourgas airport nearly 3 hours away only to be told that they were flying us to Leeds not Manchester! Our car was parked in Manchester. We were left to our own devices as to get from Leeds to Manchester. 110 miles away. Absolute shambles. I will never use again, and will take great delight in telling everyone I know never to use them also

Chose Balken to travel to Bulgaria as the flight times were sensible. Then received e mail to say we were now touching down in Manchester due to lack of bookings from Birmingham. This is complete and utter rubbish. It happens all the time. I can only say the bad reviews are exactly what i would have written. No point in repeating. Even if it is a good deal Balken offer. THINK TWICE. In over 40 years of flight travel,i have never encountered so many problems,delays and distressed passengers. I Thought on arrival at Birmingham there was going to be a riot. Lovely end to a holiday. ONCE AGAIN DO NOT USE.

I've flown to Bulgaria on three holidays and never had one issue. Super flights always on time.

Staff are Bulgarian on the planes but understand your needs and serve you as good as anywhere I've flown.

The hotels we stayed in were all in Nessebar and we have been very happy with the
Holidays we have had, even thinking of booking again this September.

People want to book the most cost effective holiday and expect to be treated like royalty, if your looking royalty treatment fly first class to a five star resort at three times the price.

Neil

Haven't even travelled yet but wouldn't book again. Altered morning flights to evening flights thereby losing 1st evening of weeks hols. Return flight no longer direct. Dropping off at Norwich 1st before flying on to East Midlands. Said alterations are considered minor !!!!
Don't consider 8.5 hrs minor or dropping off like local bus service trivial.
Booked early flights specifically as have to be back home mid afternoon on return date. Travelling on to Ireland later that afternoon.
Rang Balkan to explain all this and got no sympathy whatsoever. Just that you can cancel but will lose 70% of cost .

Would never use this company again!!! Family trip to Bansko and the service we received was absolutely horrific. Had an issue with our sons skis and the way the rep spoke with us (and another family) was scary. Was no help what so ever no matter how much we complained and after asking to speak with his manager he said "my manager has told me to spend no more time on the matter" never felt so alone in a foreign country. Would recommend Bansko just don't book with Balkan Holidays

Went to Bulgaria (Nessebar) in September using Balkan Holidays for the first time...NO complaints from me!...

Avoid this company at all costs. They have no concept of customer service and their staff are rude & ill-mannered. We went to Sunny Beach with them and to be fair, had a lovely holiday but I paid for extra legroom seats for the flight back which I didn't get. When I pointed this out to the check in staff (all wearing BH uniform), I ended up with 4 of them shouting at me and I was told that the seats that I'd paid for had already been allocated so basically 'tough luck'. I got in touch with customer services in London who told me to email in with a photo of our boarding cards - which I did. Three weeks later I still haven't had the refund because for some reason, the refund has to be made by cheque even though I paid by card. I didn't even get an acknowledgement of my email until I'd chased them after 2 weeks. When I spoke to them on the phone, I also complained about the rude check in staff. I was told that they were supplied by an agency so therefore nothing to do with the company. However, as I pointed out, they were wearing company uniform & acting on the company's behalf so therefore representing Balkan Holidays and their image.

Booked this hotel based on the impressive photo’s on Balkan’s website. When we arrived we were sent to the ‘other’ reception which was when alarm bells started to ring. Turns out there is a much older and run down high rise block which is also part of the same hotel. God help you if your sent to this part of the hotel, the room was incredibly tatty and dilapidated and the noise from the adjacent nightclubs went on until 4am. The air con was noisy and barely worked, the staff were rude and ignorant, breakfast was disgusting and the Balkan rep was nowhere to be seen after the welcome meet (which was just an excuse to aggressively push the excursions), we only went as we were told there would be a welcome drink which was a lie. The new part I can imagine is much nicer but unfortunately imagine is all we could do. How they can be allowed to say the hotel is 4 stars I will never know, 2 stars is being generous. Could add a lot more but you get the jist. Avoid at all costs

BEWARE OF GOING TO SLOVENIA WITH THIS COMPANY WE NEEDED THE REP BECAUSE ONE OF US BECAME ILL WE COULD NOT GET IN TOUCH WITH HIM ON THE MOBILE NUMBER GIVEN AND WHEN RECEPTION FINALLY DID MANAGE TO CONTACT HIM WE NEVER SAW HIM AT ALL NOT EVEN A PHONE CALL TO ASK HOW THINGS WERE WHEN I COMPLAINED WAS TOLD THAT THEY DO NOT EMPLOY THE REPS THEMSELVES BUT THEY ARE AGENCY SO ITS NOTHING TO DO WITH THEM WHICH IS A LOAD OF RUBBISH THEY ARE STLL IN MY MIND RESPONSIBLE FOR THERE CLIENTS WHILST ON HOLIDAY WITH THEM DONT USE THEM

What a joke.
Hotel Marvel 4 star SUNNY BEACH.
Never been so angry and unhappy.
Kids were crying to come home after 2 days.
No entertainment.
Fights all the time.
Peadophile masturbating in the bushes by the pool.
No security.
No police.
AVOID AVOID AVOID

Balkan Helped with my booking Would recomend

We used Balkan for the first time through VeryCheapHolidays. We booked a ski holiday during Feb half term break to Bansko. All in all, the overall package is good. They should advertised that only booking through them, a fast pass for the gondola is included. The fast pass can not be bought locally and it’s exclusive to Balkan holidays. Without fast pass, you are looking at 1-2 hours queue at peak times to get on the gondola. I knew that we would have to queue for the gondola before coming and was mentally prepared for it but upon arrival, when they said we have fast pass, it was a nice surprise!!! I think that this is their unique selling point! Also, the ski/snowboard equipment can be stored and collected just before the gondola - whereas any other hire would have some distance to walk with! This is also an added bonus

NOTE: there is a 5lev deposit for the lift pass. Upon return, cheeky guys asked us to put the passes in the tip jar!!! So don’t expect to see your money back. Tip shouldn’t be taken like that!!!

We stayed at the Tarsis Club in Sunny Beach, Bulgaria.
It's a good location - shops, tours, equipment hire is very reasonable and people are lovely.
The Tarsis Club Hotel is nice but we had lots of problems with our apartment.
The door lock had to be replaced twice. On one occasion we were locked in and had to shout across to a neighbouring building for help because reception did not answer our phone calls. The workmen always left a mess after any repairs and we couldn't find a cloth or brush anywhere to tidy up ourselves.
Kitchen sink drain started leaking. The maid noticed the water on the floor. This took a day to repair.
Bathroom sink collapsed. This took two days to repair and was still propped up with bits of wood when we left.
The air conditioning exhaust units were on our balcony which made the balcony very hot and noisy unless we switched the air con off when we wanted to use the balcony.
The air conditioning exhaust units were also on the other side of our bedroom wall so you couldn't sleep because of the noise. The options were switch off the air con (room gets very hot) or ear plugs.
We missed an all inclusive meal the night we were trapped in our room and the manageress was very abrupt when we complained. She said soup and sandwiches were available from 10pm!
There was a wasp bike on our balcony. Bulgarian wasps are huge but to be honest, very friendly. We were never stung!
The Holiday rep Chris was a very pleasant young man. He was meant to be at the hotel from 5pm to 6 pm six days per week. Every time we went to see him at reception we were told he either hadn't arrived yet or had just left. He was very hard to track down! We gave him a list of our complaints but he never got back to us.
If the manageress had not been so abrupt and if Chris had offered us a little something to compensate for all the hassle we would have given a better star rating.

Fabulous first time traveling to Laguna Park sunny beach June 26th this year family of four 2 adults 2 kids aged 14 and 10 paid £2700 all inc and def worth the money. How can you justify over £1000 increase for the same holiday for the same dates for next year. Entitled to a returning customer discount of 5% but come on it's ludicrous to increase by so much. No way is the hotel worth £1000 more

Have used balkanholidays.dk a few times for flights to bourgas airport and usually a okay price unfortunately not this year as we found tickets cheaper with a Internet brokers which strangely they not offer the same price or better when we will be flying on there plane 10% cheaper than they were prepared to offer,

Fantastic value for money. Very efficient, very helpful staff, easy to book and see all extras and choose what's right for you. Extra's such as lift passes, ski school and spa packages are all cheaper through Balkan Holidays rather than booking in resort with the hotels or ski companies.