Balsam Hill UK Reviews 

6,902
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,494 reviews, reviewers had a great experience with this company. Consumers frequently highlight the stunning realism, beautiful lighting, and overall premium craftsmanship of the artificial trees. Buyers are consistently impressed by the fast shipping times and the wonderful addition of durable storage bags and protective gloves. People also find the website easy to navigate when searching for the perfect holiday decorations. Some reviewers were not happy with the customer service, noting unhelpful responses, delayed communication, and difficulties securing proper refunds for returned items. Additionally, a few consumers encountered frustrating problems with unexpected delivery charges or damaged packaging that affected the product's condition.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the realistic foliage, premium quality, and seamless... See more

Quality

Users describe positive interactions with quality, noting that the products feel and look very premium with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising super fast shipping times,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised fast delivery time frames... See more

Customer service

Reviewers highlight ambiguous experiences regarding customer service, with some consumers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter recommended I purchase from Balsam Hill as they have had a pre-lit Balsam Christmas Tree for many years. I have given 4 stars as I have only been able to give the tree a quick test having... See more

Rated 5 out of 5 stars

Firstly, the tree arrived on time, excellently packaged, professional couriered. The directions were clear -we put it together seamlessly. So we have it stored in one of the wardrobes & will see how... See more

Rated 5 out of 5 stars

Balsam hill trees are extremely realistic I love them so much I’ve just bought my third tree, the oldest is eight years old and still looks as beautiful as the day we bought it. 100% recommend buying... See more

Rated 5 out of 5 stars

Fast delivery. Although I have not put tree up yet I can tell it will look stunning as foliage looks so real. Love the addition of storage bags and gloves to protect hands when fluffing out the foliag... See more


Company details

  1. Christmas Store
  2. Decoration and Interior Design Store
  3. Interior Designer

About Balsam Hill UK

Written by the company

Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.

At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.

Learn more about the BH Difference here.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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4.2

All reviews

(6,902)

1,492 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent buying

Excellent buying, delivery and unboxing experience. I was expecting more from the tree itself being spectacular and it was nice. I just expected it to be exactly like the pictures and fuller.

November 21, 2025
Rated 5 out of 5 stars

Good quality

Tree expensive even on offer but exactly what I wanted, and really solid and looked beautiful and should last many years. Packed well.

November 27, 2025
Rated 5 out of 5 stars

After Xmas

Cannot really give a review of tge item as it was bought after Christmas so not put up yet. Looks good quality, packaged really well and comes with the bag, gloves etc. Plugged in to test the lights.

January 6, 2026
Rated 5 out of 5 stars

My favourite company to order Christmas…

My favourite company to order Christmas trees from. Are they expensive, yes, but you pay for the quality. The recent tree I purchased is still in the box (this is tree no 3 😊) so cannot review this one in particular but my other 2 I've had for several years and they still look box fresh.

January 3, 2026
Rated 5 out of 5 stars

Bought the tree in the sale

Bought the tree in the sale, so price was very good
Description of tree doesn’t do it justice, lovely full tree and not so ‘skinny’
Delivery was super quick

January 26, 2026

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