www.bananafingers.co.uk Reviews 

Terrible service. Refused to exchange an unworn pair of shoes for the bigger size returned as soon as possible after receiving them on the premise of them not being returned in a plastic bag (untrue and is that a joke?) and being ‘extensively worn’ (literally impossible given the short period of time I had them in my possession before returning). Absolute scam. Now ignoring emails, have neither returned the shoes nor my money and I am out the cost of a pair of brand new shoes. Disgraceful.

Great customer service. Tracked deliveries, prompt refund, excellent returns policy, great prices, great end product. Bought one pair of shoes that didn't fit my feet well (my own fault), sent them back and had a replacement pair (which fit perfectly) within a week. Wouldn't use anything else for online climbing supplies.

Ordered a pair of shoes, chalk and a chalk bag which arrived the next day with free delivery! Good high quality products as expected. Turns out the shoes weren't the right fit and I'd accidentally removed the tag, but I sent them back anyway just in case and I got an email notifying me of a refund basically as soon as they received my package.

Excellent prices and shopping experience. I have already ordered another pair of shoes and will definitely be shopping here again if I have any other climbing needs. Thank you bananafingers!

Great prices, good stock and lovely staff

Excellent verity and great discounts with swift delivery although you do have to pay which is a bummer

Go to a store -much better service.
Full resolved my problems with another store Dick Climbing in Bristol.

Excellent customer service. A bug in the website led to me thinking that there was a problem with one of my items being preordered rather than ordered.
Contacted customer service and received a very quick, helpful and friendly reply (thanks Kitty!) and the problem was resolved. Was also assured that the bug is being fixed.

Packages arrive quick and well packaged.

Client service is fast to answer, helpfull and feels custom/premium.

I purchased a pair of climbing shoes in the November 27th and still didn’t receive it! For the second time DHL returned the parcel to BananaFingers because a document was missing. I contacted DHL to check and they informed me that the invoice was missing. I sent multiples emails asking about my order, and they are quite fast to respond, but the answers are not always satisfactory, not explaining why this is happening. The most common reply is that the warehouse didn’t process the return, so I should wait until they can ship it again. I tried changing the size so they could ship a new one from the stock but it got returned as well. A friend of mine ordered some shoes a week after me and already received it! It has been two weeks and I still don’t know when I’m gonna get my purchase and I don’t know what to do! Please help me!

Update:
After some emails, the parcel was shipped and it got to my address in less than a week. Thank you!

Really good customer service. I had a hard time deciding on the shoe size and the staff working at BF are always very fast and helpful with replying my many questions. Thanks a lot for their patience.

Watch out: Prices say including VAT and it follows through the website but then at the last moment you will notice they add the 20% on.

I bought a bouldering mat a few weeks ago. It took 28 hours from when I paid to get it in my house! Just in time for bouldering in the evening :D. I've just done another order for some climbing trousers and carabiners.

I'm based in the UK and its great to support local. They've got an amazing selection of stock but I would really like to see some DMM slings.

I ordered the item on Sunday, got it on Tuesday. From UK to Bosnia. On free basic shipping. The fastest shipping from abroad I've gotten in my life. Also, everything was so well packaged and protected that there was no chance anything could get damaged in the transport. They were also very fast to reply to inquiries.
And also hat down to DHL and their amazing service delivering everything.

I recently ordered a pair of the Scarpa Vapour V climbing shoes which arrived damaged. I had ordered the shoes along with some liquid chalk, that sadly exploded in the box with the shoes.

I immediately got in touch with Banana Fingers, stating what had happened with attached photos. They got back to me the next day, issued a full refund and told me I could keep the shoes!

I'm honestly blown away by their customer service and generosity. It may not have been a pleasant experience to receive the shoes in that condition but they went beyond what they had to and I'm very impressed.

I shall be ordering from them again very soon. The world needs more business' that run of customer satisfaction and not the bottom line. Thank you again Banana Fingers!

I made a purchase on Jun 21, 2020, today is Jul 27 and I still don't have my purchase, after contacting banana fingers they tell me that I can only get the money back when I receive the order and return it lol ( I will never receive it because they must have been mistaken at the address) very bad service.

I was a bit reluctant to order from this store after reading a few of the bad reviews here, but this store is amazing!

I first contacted their customer service to ask some questions concerning customs since I live in Norway and they replied withing 24 h, which I think is an acceptable time frame. I then made my order Monday evening, got an order confirmation at once (even though it ended up in the spam inbox), it was dispatched on Tuesday and I got my tracking number, and guess what? It's lunch time and Thursday and all the goodies have arrived! I'm impressed!

And, even though I have to pay VAT and customs fees, the prices are almost half of what I have to pay here in Norway for the same gear. I am a very happy customer! <3

I ordered my brand new climbing shoes and I received them after 1 week, without any problems!

The entire process was smooth!

I just got my new pair of scarpas. It took em a month to arrive but I guess that's due to the coronavirus situation. However, I can understand why some people blame the customer support. It took them some days to send me a tracking number and I got no order confirmation mail. The confirmation mail came after I received my tracking number. That's kind of unorthodox but in the end everything went fine.

The worst customer service I've ever experienced. They basically steal your money. Ive been waiting 3 weeks for a product that says it will ship soon, reached out 4 times to customer service and nothing. Definitely going to cancel the payment.

Extremely bad customer service! I placed and paid for my order on 21/02 and now is 28/02 but I don't have even tracking number for my parcel. I tried to contact their customer service by mail but have got no response.