Bandstores Reviews 9

I ordered a David Gilmore poster in November 2019. The poster I received in December 2019 was different and not what I wanted. I am still waiting for the poster I ordered or a refund. I have received nothing. Customer Service is non existent. They are charlatans and the business is obviously run by like 'Arthur Daley', who has no moral compass and is laundering money. Never again will I deal with these crooks! Making matters worse I live in Australia so I am unable to visit their premises and meet up with Mr. Daley face to face voicing my sheer annoyance!

Do not make the mistake I made and read the reviews before the purchase.

The quality is horrible, go to your local music store and you get merchandise that actually looks good and will last more than one wash.

Last but not least - customer service is simply not existent. They do not respond to any form of communication; meaning return of this low quality t-shirt is impossible.

Ordered an item on 16 November. It's now 23 December and the item isn't here, they haven't responded to my website message and they haven't responded to the Paypal dispute resolution request. They are clearly not interested in customer service once they have your money. I would avoid them, although it's not easy when they are the sole distributors for merchandise that you particularly want.

Ordered a glass from bandstore that didn’t arrive. I called them yesterday and they immediately sent me one out by special delivery that arrived this morning. I have to say that their customer service is absolutely fantastic and would highly recommend this company

They couldn’t care less about their customers, more than 1 month to barely send the package, and then the package didn’t arrived in more fhan 2 months, and they didn’t help in any way, worst experience i’ve ever had

No tracking number. Never received item. Either a complete scam or very unprofessional and pathetic.. either way, will never buy from anyone using this POS company.

I purchased a special limited edition CD from a long-time favourite band of mine, only to receive no delivery on release date. When I queried it with Bandstores, they told me that they had taken my money but never committed the order....consequently I never received my special edition CD. Worse for me, as the item sold out (limited edition!!!), so I have no chance of receiving it.

I think Bandstores need to go back and review their system transaction mechanisms as this error has left me without a really desirable item missing from my collection. The customer communication was acceptable but ultimately unsatisfying as I have no way of getting the item I paid for.

Very disappointing and utterly gutting.

I bought from the official Queen store, excellent. good delivery