Bang & Olufsen Reviews 

The main concern is his lack of effectiveness in sales. Based on my experience working alongside him, my performance has consistently been stronger.I would not recommend purchasing this expensive music system. We paid £700 just for the installation. A few weeks later, we needed to repair our TV wall, which required removing the TV. After the wall was fixed and we attempted to reconnect the system, it no longer worked. Detaching cables between the TV and the music system caused significant issues, and reconnecting it is not straightforward. When we contacted the recommended Bang & Olufsen engineer for assistance, we were quoted another £700 to check the system and install it again.

B&O products lasts very long like my Beolab 2300 which is 30 years old and still modern. I bought the H95 and the sound is exceptional, not 5 stars because of the price which is too high. Yet unfortunately B&O loses money... but great products. I company great to work for, my wish...

Unfortunately there is no button for zero stars. Expensive and low quality product and the assistance is even more under the line. Congratulations!!!

The customer service is top tier they answered all my questions. Delivery to the UK was quick and easy, I purchased the BEOSOUND A1 3RD GEN and it’s something special the build quality and the colour is amazing

Great webshop and great product, postures as “premium”, BUT they then dump the purchase into a careless and non-premium delivery mechanism, over which they retain no control. Mismanagement of client expectation regarding delivery times. Promised 2-4 days on website, so I spent €3000+ before a work trip for headphones, but they were dumped in some depot in Germany without any movement at all for 5 days, before eventually getting to my local delivery depot 7-8 days after purchase. I manage to get them out of the depot literally 15 minutes before my ferry departed, and only because I literally bribed the lady at the depot to dig it out of that morning’s arrivals immediately and as they were already closing. Had I known it would take so long I would never have bought the stuff. Whilst waiting and waiting and waiting for the stuff I tried cancelling to get a refund, to be told by B&O I could process for a refund only after the products had arrived, which is absurd given that the problem at the time was precisely that the products were dumped in a German warehouse and weren’t being delivered. How can I claim a refund for delivery-failure when that claim effectively becomes dependent on delivery? It’s absurd.

All I did is try out their bluetooth speaker and android app, I never bought anything.

Have since UNinstalled the app and UNsubscribed from all their communication and I'm still getting spam.

This offer to leave my experience on TrustPilot is the latest bit of spam on Friday 13th June 2025 of all days, even though I only tried never purchased their bluetooth speaker.

Jeez Ive got better things to do than be leaving comments like this, my life isnt a vacuum I have more important things todo but you know what, maybe it is important that I leave a message explaining that B&O ignore marketing preferences and will no doubt cite issues like their marketing database doesnt update immediately but takes weeks if not months or even years.

That could be true, they might even be using MS Access for their marketing database running on Windows 95 using a Pentium 90 with 32 Mega Bytes of ram and a 300 Mega Byte hard disk.

Anyway as I cant channel my venting into B&O products I'm off to look at some Dysons to see if they can suck this vexxing venting out of me.

Shocking customer service for a premium brand famed for its quality and service worryingly my experience and issues with quality seem to be common based on the reviews.

Purchased beoplay ex with a 3 year warranty within a few weeks the left earbud started dropping out. Contacted b&o on 2-3 occasions who gave me troubleshooting advice which I persevered with. 12 months on and well within. The 3 year extended warranty all of a sudden got a high pitched screeching noise from the left earbud which has made them impossible to listen to. Having reported this over a month ago I was given a number of troubleshooting tips none of which resolved the issue. I was then asked to provide details of purchase, copy of warranty, original receipt (luckily I had an electronic receipt ). And electronic copy of my warranty!!

I was then provided with details on how to return including confirmation of prepaid envelope to return my product for inspection along with a tacking link to dhl.

I have had to chase for a prepaid return 3 times and keep getting back an identical message saying to check my junk emails. IT NEVER ARRIVES! The link to the dhl site after entering my tracking number just displays a blank page. When I contact them about it I get another standard email saying clear my cache, change browser or try on another device. REALLY!! and now after 3 weeks I am still waiting to return my item for inspection. And then have to wait 3-4 weeks before I get my product back.

I am due due to go on holiday in a week and was going that I would get them back by then considering I reported them faulty over a month ago.

These are a premium wireless earbud and so wish I went with Apple.

I am hope your response to this is better than the response and support I have had from your customer service team

I've been let down by a very poor customer service experience. Having in the past weeks purchased some B&O H100 Headphones, my set unfortunately experienced what I've now come to understand is a common issue amongst a batch of this product. They suddenly start making a static noise from one side of the headphones. Unfortunately, the service process adds insult to injury. I first contacted B&O on June 6th. Having promised to send return labels within 48-hours, it actually took until June 11th before they sent me the shipment documents to arrange for the service return. Apparently, these units will not arrive for inspection until the 16th, after which time they then require a further 10-days to process it, and then another 3-4 days for replacements to ship. In other words, B&O's process for service is literally a month! For a company proclaiming to delivery a luxury experience, taking a month to solve a known issue is unsatisfactory. Should have bought some Bose after all. The fact I'd also purchased a Theatre, BeoLab 28's, 8's, an A9 MKV, an A5 and these H100's in the past 18-months also didn't matter. Its experiences like these that tarnish the B&O brand and their leadership should hang their heads in shame.

Great brand, excellent design. B&O still have to work their customer service (if technical failure on product, troubles starts.... for 2000€+ devices, consider you need to send the product to Ingram in Germany, wait 3+ months for product to be repaired and sent back, few hundreds of € of costs )

Bought a pair of E8 Sport a few years ago, used them a couple of times then packed them away in the original packaging as I preferred my Apple AirPod Pro's, but recently decided to give them another try, however after charging them the case and right bud were fine but the left bud wouldn't charge despite following all the advice offered it was DEAD. I then contacted B&O hoping they could offer me a replacement left bud or at the very least a paid for repair as it would appear from reading other reviews this a common problem that I hoped would be addressed, however they could do neither, instead all they could offer was 30% off a new purchase, this I declined as I didn't wish to waste any further money on their products.

Make your own mind up, but please err on the side of caution knowing that if anything fails outside of warranty B&O aren't particularly interested and all you'll be left with is an expensive paperweight.

My left ear bud stopped working so I emailed the support team and asked if they could fix it. I was within warranty and they said they'd take a look and replace if it couldn't be fixed. The sent a prepaid DHL pickup and off they went. I then checked reviews and saw they got absolutely slated. Products didn't turn up, rubbish customer service etc etc.
I got a brand new set within 8 days of posting my old ones.
I never write reviews but the customer service was excellent. Very thorough and quick to respond. And the turn around time was incredible considering they went to Germany (I'm in the UK).
This is the level I would expect from such a brand but you seldom get anything near this level of customer service so credit where it's due.

The quality of the product is unmatched. Quick and correct delivery.

Great design for a big price.
However, just average sound and poor app functionality for the big money you pay.

Dreadful rubbish. Almost unusable. Software glitches. Need to reset every time I use it.

Beovision Avant 55” from 2014 was a really bad experience. It broke 4 times, same failure. The local B&O dealer was very polite and service minded, but B&O HQ Denmark rejected to repair the fourth time, because the TV was older than 10 years. I said good bye to B&O after only had B&O equipment since 1981, now I have an excellent LG OLED G4 55” TV.

Beoplay eq earbuds faulty charging difficulty pairing customer service is abysmal do not buy

I recently had the pleasure of visiting Bang & Olufsen in Herning, and it was an absolutely outstanding experience! From the moment I stepped into the store, I was greeted with professional and welcoming service.

Kasper and Ralph took the time to understand my needs and presented the perfect solutions with both expertise and enthusiasm. Their passion for sound quality and design was evident, and they created a relaxed and enjoyable atmosphere throughout my visit.

I’m truly impressed by the personalized attention and high standard of service that Bang & Olufsen in Herning delivers. A huge thank you to Kasper and Ralph for an exemplary customer experience—I highly recommend this store to anyone looking for premium audio and aesthetics with a personal touch!

No consideration for customer requests
Rather dont ask for Gift wraps and messages from customers, waste oftime.

Less than a 1 star. Spent 400£ on what's meant to be a premium product. After 4 months, the case isnt charging anymore. I send the product back and they say they fixed it, 1 year after that, same problem. The headphones work for about 30minutes after charging for hours on end which I try and make due with. After a couple months it stops completely. I contact customer service and they refuse to do anything as Im now 2 months past my warranty. No consideration whatsoever that this product was faulty from the beginning. Also refuse to fix the product for a price. Refuse to tell you approved repair companies. They told me to bin the product I spend 400£ on 2 years ago and they wont do anything further. Absolutely ridiculous. Avoid !!!! Not a premium product