Like this website very much. 👍Specially for explanation and a lot of information such as new technologies, skin types and followed information that make easier my choice and safe time. Have been orde... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered products on 8.9.2023 and paid the sum. Didn't get any order confirmation (status 12.9.2023) and all the efforts to reach their customer service don't work (no replies to email, or tryin... See more
Company replied
I have combo skin and use this after cleansing,before serum.Very good produkt for hidratation,redness and for irritation.I use this 2 time,in the morning and evening.Very good produkt and price. Hones... See more
The customer service was excellent! I called due to a delay in the delivery by Budbee. The staff concerned took note of my situation , eventhough she said Bangerhead was unable to help much on the del... See more
Company details
- Cosmetics Store
- Beauty Supply Store
- Cosmetics Industry
- Hair Product Store
- Health and Beauty Shop
- Perfume Store
Information provided by various external sources
Att göra skönhet roligare är något vi på Bangerhead brinner för. Bangerhead är en av Nordens största e-handelsplatser inom kosmetik och med 15 000 produkter inom hårvård, hudvård, makeup och parfym kan vi stolt konstatera att vi erbjuder allt inom skönhet. Vi finns för dig dygnet runt var du än är och ger dig tillgång till produkterna från några av världens absolut främsta varumärken. Självklart erbjuder vi även snabba leveranser både till ombud och hem till dörren.
Contact info
Stockholm, Sweden
- 018-8008015
- hej@bangerhead.se
- www.bangerhead.se
4.4
Excellent
24K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered on January 17. As of February 26, the item has not been shipped.
I placed my order on January 17, and as of February 26, it still has not been shipped.
Communication has been slow and inconsistent, with repeated explanations about logistical delays. Unfortunately, after more than five weeks, the order has still not been delivered.
Very disappointing experience. I cannot recommend this company based on the lack of transparency and reliability.
February 26, 2026
Unprompted review
Reply from Bangerhead
Hi,
Thank you for your review!
We sincerely apologize for the delay and the frustration you have experienced in connection with your order. This is not the level of service we strive to provide to our customers.
We are working intensively to catch up and improve both our delivery and response times. At the moment, our customer service team is experiencing a high volume of inquiries, which unfortunately results in longer response times than usual.
Our customer service can be reached via email and chat. All incoming inquiries are handled in the order they are received.
You are very welcome to contact our customer service via chat, and they will gladly assist you as soon as possible.
Thank you for your patience and understanding.
Have a nice day! 💜
Kind regards,
Customer Relations
Advertisement
My first and maybe last experience
I placed an order on January 5th which they confirmed immediately and said I would hear from a shipping company within 3 days. They have withdrawn the money from my bank account but I still haven't heard anything. I wrote them an email on January 10th and 14th but still haven't heard anything.
January 16, 2026
Unprompted review
Reply from Bangerhead
Hi Anne,
Thank you for your review!
We apologize if you have not received your package yet. Since you have not provided your order number, unfortunately I cannot check the status of it.
If you have not received a response from our customer service, I advise you to double check if the reply might have ended up in your junk mail. We have a response time of 24 hours, so you should have received a reply from us already.
Have a nice day! 💜
Best regards,
Customer Relations
Perfect gift!
September 25, 2025
Easy to find product at a good price
November 18, 2025
Advertisement
Great selection of cosmetics
Great selection of cosmetics, and sometimes you can get an excellent product for a great price. Fast delivery.
November 16, 2025
Reliable and good
August 20, 2025
Advertisement
I have bought 2 times and I am really…
I have bought 2 times and I am really satisfied. I had a really good experience with Bangerhead.
October 31, 2025
Didn’t help out too much
Didn’t help out too much, can’t say it was too useful. Again might’ve been my fault. But my experience was bad.
August 4, 2025
Reply from Bangerhead
Hi Bootstrapper,
Thank you for your review!
I cannot see that you have been in contact with our customer service regarding your experience.
Please feel free to contact our customer service, and we will of course assist you further!
Wishing you a wonderful day💜
Best regards,
Customer Relations
Great quality, quick delivery
Very happy with my purchase! Had a few issues with my order and it was quickly sorted with a help from customer service. My items arrived quickly and safe 🙂
August 19, 2025
Unprompted review
Advertisement
Completely wrong product delivered and…
Completely wrong product delivered and no reply when I emailed to ask for a return label and for them to send the correct product.
July 28, 2025
Reply from Bangerhead
Hello Georgia,
Thank you for your review!
We apologize that you received the wrong product in your order. I can see that we responded to your email on Monday and again today to confirm the new package that we are sending to you.
Please check your spam folder to see if our responses ended up there.
Wishing you a nice day💜
Best regards,
Customer Relations
Excelent service!
July 25, 2025
Advertisement
Very fast delivery and great product
July 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.