Bannerman Reviews 39

I hired a security guard through Bannerman on short notice. They were great in getting me someone who was prompt and professional.
Alex is very fair and easy to communicate with. I highly recommend their services.

Bannerman was very reliable and exceeded all expectations. Dont think twice. Get Bannerman.

Bannerman canceled our security guard ~3.5 hours before the event start time via email.

I work at another SF-based startup and am familiar with customer service, so here are some things that can be improved:

1. Better backups. Based on the 1-star reviews, it appears that the security guards hired by Bannerman are unreliable. A more robust backup system (they have one security guard on call) would solve this issue.

2. Better communications. In a situation like this, an email is an insufficient method of communication. A phone call would be the best option, followed by a text. From what I can gather, the email option is used to 1) save money on operational cost and 2) as a "passive" touchpoint so Bannerman can "claim" it contacted their client.

3. Better recourse. Since my security guard was canceled at the last minute, Bannerman should have offered me some recourse, like a free Bannerman for my next service. This works because 1) if the client uses it again, while it costs money, you retain the client and 2) if the client leaves, there's no loss (except for some accounting issues).

I told the very kind Customer Service agent by phone (I ended up emailing and calling them directly) that she is doing her best (and she was very sorry!) but because of this negative experience, I would take every opportunity to post a negative review of Bannerman in every Review Site, so you may see this review in other places as well.

The booking process was quick and easy through the platform. Available to find someone within less than a week's notice. The security person showed up on time and was friendly. We did not experience any issues with the service and were satisfied.

Bannerman provides quality professional personnel and fantastic customer service. Will not hesitate to use them again!

Great service! So easy to use.

Quick and easy to book. Complete professionals.

As I mentioned before, we booked a doorman/bouncer for our busiest event of the year, Fremont Solstice. This is the ONLY day during the year when we need this service. Less than 24 hours to the event, the doorman cancelled and a replacement was not available, so on our our owners acted as security for the event. So, in all honesty, a 1 start isn't applicable because the service wasn't bad, it was absent.

Very professional, on time and helpful

Excellent, reliable service! The on site crew was professional and friendly...super easy to work with all the way around!

I will be using them again.

It was exactly what I hoped. An easy, convenient way to make sure that my guests were comfortable and the party stayed under control.

Service and app are pretty cool. My only complaint is that i asked for an "intimidating" security guard / bouncer twice in advance, but they sent someone who did not fit the bill.

Andy did a great job. Would hire him again anytime we needed help.

Our regular security guard could not help us for our party, so I found Bannerman online. Booking was easy, even last minute. We received a confirmation with the name and a photo of our guard a day before the party- guard was very professional and on-time for our event. No complaints! Would definitely use Bannerman again and would recommend to anyone.

I hired Bannerman to provide security for my school's prom. Our guards were incredibly polite, professional and effective. I look forward to working with them in the future.

It is very difficult to get Security for an event. I found Bannerman after several calls to sheriff's offices weren't returned. Everything went very smoothly and if I have another even, I would use Bannerman again.

Bannerman Security is a great place to go if you have an event where Security is required. This is especially true for any corporate events you may have where you need to ensure the property is protected.

I used to organize security for greek parties in college - what a hassle! Wish I had Bannerman back then to make my life easier. Simple, easy, reliable - I don't even have to think about security and safety of my guests when using Bannerman

Drug users entered the house at night once the sale sign went up; night guard kept that from happening after that until sale completed. Reported to us when an issue arose with a tenant. Good service.