Rude Customer Service and false advertising of sizing. I have purchased her before and had no issues with the bra sizing. Bras recently purchased were way off in sizing. Called to exchange and was tol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They allow you to add and order a promotional item, but only cancel the promotional item after shipping the rest of the order because your order didn’t meet the requirements. This practice should prev... See more
I ordered a bathing suit with a built in bra. I wore it less than 6 times and the wire came through the fabric. Upon contacting the company, they said it is more than 30 days and they offered me no... See more
I wish I could give No stars! First I was promised free socks and a blanket with my order, so the next day I see that they removed the free blanket from my order and only sent out 3 of my items, ok I... See more
Company details
Information provided by various external sources
Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
Contact info
90 Northfield Avenue, 08837, Edison, United States
- 877.728.9272
- tfreno@barenecessities.com
- www.barenecessities.com
2.4
Poor
510 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 48 hours
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I had a real person on the phone!
I had a real person on the phone to help walk me through sizing and styles that may work for me. I'm excited to try on my new bras.
December 27, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us.
Here at Bare Necessities we strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. We are happy to say that we use live operators on our phone, chat, and email platforms! Listening to our customers is our top priority! We really appreciate your comments and look forward to assisting you again in the near future.
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Erica was very helpful
Erica was very helpful, polite, honest and understood exactly what I wanted.
December 28, 2022
Unprompted review
Reply from Bare Necessities
Thank you for letting us know that you were skillfully assisted by Erica during your recent interaction while shopping with us. We are so glad to hear that she took the time and made the effort to determine your needs. We always want our customers to feel valued and understood, and we will be sure to recognize her for a job well done. We hope that you will return to Bare Necessities so that we can have the opportunity to assist you with all of your future intimate apparel needs!
Customer service Erica is a key example of how to treat customers who may not always be the target demographic.
As a man who enjoys women’s clothes and women’s bras and panties. Erica had made me feel comfortable and welcome by helping me with sizing with regards to one of the brands that used a different sizing to the regular brands I shop at. European and UK sizing gets confusing but Erica was able to help me get my selection! Not only that she reassured me that my cross dressing friends would be welcomed at bare necessities. 🏳️🌈🏳️🌈🏳️🌈🏳️⚧️🏳️⚧️🏳️⚧️🏳️⚧️
December 13, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for providing this wonderful feedback about your recent interaction with Erica. We are so grateful to her for providing you with the positive experience and superior level of service that you deserve. It is extremely important to us that EVERY customer feels valued and comfortable while shopping with us, and we are so happy that you were met with satisfaction - you are ALWAYS welcome at Bare Necessities! We hope to have the pleasure of assisting you again in the near future!
Erica was wonderful!
Erica was lovely, knowledgeable on company products and super accommodating! Thank you, Erica!
December 8, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to let us know that Erica was able to skillfully assist you during your recent interaction. We truly appreciate your positive feedback, and will be sure to provide her with the recognition she deserves for a job well done. The most important thing is that you felt well taken care of and that you received the impeccable level of service that every customer deserves. We hope that you will return to shop with Bare Necessities again in the near future! We look forward to speaking with you again soon!
I had a great experience with this…
I had a great experience with this company. I ordered an item and it was t quite what I was looking for. The return experience was amazing and they reached out to me right away. I would definitely order from them again
November 30, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to share this valuable feedback with us. Although we regret to hear that you needed to return the item you had purchased, we are glad you had a positive experience when doing so. We know that a smooth and seamless return process is an important component of the overall customer experience, and we are truly thrilled to hear that you plan to order from Bare Necessities again. We hope to have the opportunity to assist you again in the near future!
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She was probably the most friendly and…
She was probably the most friendly and helpful customer service person I have ever had. Five star experience!
🌟🌟🌟🌟🌟
November 21, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us. I agree that Erica is an amazing asset to our team! I am so glad to hear that she provided you with such amazing service! Here at Bare Necessities we strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. We really appreciate your comments and look forward to doing business with you again in the near future.
Great customer service
I had questions about return/exchange. I wanted another of an item I already had. The. Rep called company and told me no longer available. She then searched for similar items- great choice and helped me navigate the website. She was so patient, helpful and cheerful. 5 stars ********
November 10, 2022
Unprompted review
Reply from Bare Necessities
We are very sorry to hear that your initial exchange request was not available, but so thrilled to hear that we were able to make things right when you reached out to us! We take pride in ensuring the very best experience while working with us and we will do everything in our power to find styles that will work best for your fit. Thank you for shopping with us!
The customer service rep was AMAZING!!…
The customer service rep was extremely patient, he took her time and listen to my concerns, she gave me suggestions that were very helpful, she was extremely pleasant, and I will be more than happy to work with her again
November 18, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to provide your feedback! Our Fit Experts are here to assist you with finding just what you are looking for and answer any questions you may have along your fit journey. We are so glad to hear that we were able to do just that for you during your interaction with us. We would very much love to assist you again the next time you are ready to order, so please feel free to reach out to us!
Erica did a very good job of explaining…
Erica did a very good job of explaining why I couldn’t reset my password. Then she offered a couple different options to complete my order. She was great
November 3, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the opportunity to let us know that Erica did such an excellent job assisting you! We will be sure to commend her for a job well done and let her know that she was successful in ensuring your satisfaction. We are glad to hear that she was able to resolve the situation with your password, and we hope that you will return to shop at Bare Necessities again in the near future!
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The customer service was fantastic
The customer service was fantastic. I have become accustomed to lack luster customer service when I call other companies, so my experience with BN just stood out. I felt so valued as a client.
October 24, 2022
Unprompted review
Reply from Bare Necessities
We so appreciate you sharing this positive feedback with us about your recent experience when shopping with Bare Necessities. Nothing is more important to us than ensuring our clients feel valued and appreciated. We are so happy that the service you received exceeded your expectations and we thank you for your loyal patronage. We hope to have the pleasure of assisting you again in the near future!
Lady was very helpful and cheerful.
October 10, 2022
Unprompted review
Reply from Bare Necessities
How wonderful it is to hear that the associate you interacted with had such a positive attitude! We appreciate you taking the time to let us know that you had a great experience thanks to her skillful assistance. We look forward to having the pleasure of speaking with you again soon!
Great customer service!
The woman that helped me was truly wonderful! Thank you!!
October 5, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing your positive feedback! We are so happy to hear that the representative you spoke with did such an excellent job assisting you! We hope that you will return to Bare Necessities again in the future for all your intimate apparel needs!
Erica was fantastic
Erica was fantastic. She helped me so much. She made my return exchanging the bras for a smaller size and putting through a ew order in addition for me so easily. She did it with kindness, conscientiousness and her expert product knowledge Her excellent customer service made this an extremely wonderful experience for me
I would definitely order from your company again and again. Thank you
Jane Barlam
818-793-3510
September 19, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing these wonderful comments regarding your recent experience with Erica! We couldn’t be more thrilled to hear about the memorable experience she provided you while shopping. Erica is an asset to the Customer Service Department and truly cares about each and every one of her customers! We are grateful for your feedback and look forward to having the pleasure of assisting you again soon!
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Erica was soooooo helpful
Erica was soooooo helpful. I needed to cancel an order having used the wrong coupon code. Erica helped right away! She helped place another order... and suggested another Prima Donna bra that was on sale! So very helpful and engaging on the phone!!! Great representative for BN.
I LOVE my Prima Donna bras and LOVE BN for the sales! Thank you for having such great customer service! Can't wait for my 4 bras to arrive!
September 12, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to share this wonderful feedback about your recent interaction with Erica! We are thrilled to hear just how helpful and engaging Erica was while assisting you. At Bare Necessities, our entire team of Bra Fit Experts strive to make every experience a memorable one and it gives us great joy to receive such glowing feedback about our people and our promotions. Thank you for your loyal patronage! We look forward to doing business with you again in the near future.
I have had many shopping 🛍 experiences…
I have had many shopping 🛍 experiences . However, I have had the ultimate most outstanding experience with Erica . She is super attentive and genuine . I could hear the joy 🤩 from her voice . I will always shop with bare necessities because of Erica . Happy 😃 happy and grateful! Blessings to Erica and all her colleagues @Bare necessities.🥰❤️😍 Love ❤️ her sister Jillian too !!
September 3, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us. I am thrilled to hear of your wonderful experience with Erica and with Bare Necessities! We certainly agree that she is a joy to have on our team! Here at Bare Necessities we strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. We really appreciate your comments and look forward to doing business with you again in the near future.
Erica provided a phenomenal customer service experience!
Erica was very personable, thoughtful, kind, friendly a good listener and knowledgeable. I always felt that she had my best interest at heart and I never felt pressured to purchase any product I never felt pressured to look at any products. When she made suggestions she patiently waited for me to pull them up. I actually found one while on the line that her and I both agreed based off of what I believe would work for me - that it would be a good fit and we also discussed what size would work and we were able to come up with a size that I think might work best - since I had to return a few bras already this was a relief. I’m excited as I feel like I am as close as I’ve been to finding the perfect bra with BN after this conversation.
She also offered to send me a packing and shipping label since I don’t have a printer. She was the one who asked me if I had a printer so that she could offer that. That just lifted a whole load off of me. I was so grateful for her offering that.
In addition she also offered to expedite the shipping of the bra because she heard through our conversation that I’m going to be going out of town soon and that one of the inspirations to purchase a new bra was I want to take this bra with me. It’s an overseas trip with hot weather so it was very very kind of her to do that. Especially since I have a unique bra sizing I am learning so it’s just taking me a little bit longer to find the right one and so there’s been a lot of back-and-forth with regards to purchasing in and sending back in purchasing and sending back and exchanging and so on and so forth.
She also offered to exchange the bras versus having to send them back wait for the refund and then on top of that I have to purchase the new bra which takes a lot of money out of my account. The customer service experience was phenomenal.
When I call back I will be requesting her name I would like her to become My point of contact and representative. If she’s not available I will definitely be just leaving a message and waiting for her to call me back. Her customer service and people skills are top notch and whatever Erica does in her personal or professional life. She will excel and be extremely and usually successful.
I wish her all the best and thank you Erica for providing such a wonderful experience today. You renewed my hope in finding the perfect bra and I hope that this next one works.
August 31, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to leave such a thoughtful review regarding your recent experience with our Bra Fit Expert, Erica! We would like to start off by mentioning just how much your genuine feedback means to us here at Bare Necessities as this truly exemplifies all that we strive to achieve while assisting our customers. Erica and our team of Bra Fit Experts endeavor to deliver unparalleled service with every interaction and we could not be more thrilled to hear just how exceptional Erica’s service was while assisting you! We are so happy to hear that Erica’s professionalism and expertise restored your hope in finding the perfect bra and we look forward to assisting you again in the very near future!
Shanna is great
Shanna is great. She spent a lot of time listening
to my concerns and then helped me find solutions.
She was incredibly helpful and nice to speak with.
August 30, 2022
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share this wonderful feedback about your recent experience with Shanna. We are thrilled to hear that she took the time to listen and came up with a solution that fits your needs. Our Customer Support team is passionate about providing stellar customer service to all of our customers. We look forward to assisting you again in the near future!
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Cheap fabric, poorly designed
Ordered three bras. All had scratchy, uncomfortable fabric around the torso. I'm a 40DD, and the wide band was reduced to a narrow two-hook closure at the back. Very poor design. When I took another look at the reviews on their site I see only recommended reviews are posted. I hope this review on trust pilot can help get the word out. These are cheap bras at high prices.
August 23, 2022
Unprompted review
Reply from Bare Necessities
We are so sorry to hear that you were not satisfied with the fabrication of the garments that you had selected. All of our branded merchandise comes directly from the manufacturers and we will be sure to pass your feedback along so that hopefully they can incorporate your valuable design suggestion about the closure into future iterations. We strive to be completely authentic in terms with the reviews that are posted on our site, and the only reviews that do not get published are those that contain inappropriate verbiage or personal information that is not relevant to the product being reviewed. We have a knowledgeable team of Bra Fit Experts who woulld be happy to assist with helping narrow down our assortment to help choose garments of superior quality that fit any budget. We hope that you will consider reaching out to us if there is anything we can do to assist you in the future.
Bare Necessities is my favorite online shop for undergarments
Bare Necessities provides the easiest, most stress free shopping I have ever experienced. Not even just for undergarments, but in general. I got measured a few months ago at a Wacoal store and the very helpful employee helping me out suggested BN because I am on the bustier side and it’s harder for me to find comfortable and affordable bras. Holy cow. Bare Necessities has so many cute options in my size and for extremely affordable prices (not to mention how often they have promos and sales!) and everything fits incredibly true to size. Unlike other sites, their sizing is absolutely consistent. I’ve spent $200 so far and haven’t been disappointed by a single item, not to mention the quality and comfort is better than anything you could find at Victoria’s Secret. Take that with a grain of salt though because BN carries multiple brand names and styles which means some could be duds. Keep an eye out for reviews, but personally everything I’ve received has been wonderful. Their points system is great too, I just recently received a free pair of briefs and got free shipping over $75!
August 11, 2022
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to leave such a thoughtful and overall incredible review concerning your recent experience while shopping with us. It is our goal to ensure that you are satisfied with every aspect of the journey – from our vast selection of brands, to our Customer Service, and to our inclusive promotions. We are thrilled to hear that you were able to find a variety of different styles in your size that you love, but if there is ever anything missing, please let us know! We value all feedback, whether it's positive or something you would like to see us improve upon - and will do everything in our power to make things right. You ask? We listen and we make it happen! That is how we developed our new Seamless Loyalty Program – and we are so thrilled to hear that you are loving it! We hope that we will continue to WOW you every time you shop with us. Thank you so much for being such a valued and loyal Bare Necessities customer!
She helped me find out where and when…
She helped me find out where and when my order was coming. Super friendly.
August 2, 2022
Unprompted review
Reply from Bare Necessities
Thank you for letting us know that the associate who you interacted with was successful in ensuring your complete satisfaction when you shopped with us recently. We know it can be challenging to navigate locating deliveries sometimes, and we are so thankful that you were able to be assisted skillfully and with a friendly and professional demeanor. We look forward to having the pleasure of speaking with you again in the future!
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