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Rated 5 out of 5 stars

So thrilled with my Bargain Box Christmas meal. It was better than I expected. So easy to prepare - we fed 16 people - and everyone loved the selection. We were still eating ham 2 days later! Would... See more

Company replied

Rated 1 out of 5 stars

Packing waste excessive but yet somehow food is always damaged…tried to cancel a box almost 7 days in advance due to leaving for a family emergency but not able to. No compassion or flexibility. Expen... See more

Company replied

Rated 1 out of 5 stars

I found the quality of produce so poor. The meat and bagged veggies often smell rancid. The food is always thrown into the bag in a hurry, which often leads to damaged goods, ripped packets of rice, d... See more

Company replied

Rated 1 out of 5 stars

The veges are so close to turning you might need to cook the 5meals within 2 nights. The meat is close to expiry and has heaps of extra preservative like juices that turn green when you freeze.... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. Meal Delivery

Written by the company

NZ’s most affordable meal kit! Bargain Box is where delicious meets affordability and convenience. With a variety of recipes to choose from each week, including family favourites, Kiwi classics, and super quick and flexitarian options, you can serve up fresh, simple, good food for the household.


Contact info

2.1

Poor

TrustScore 2 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christmas Celebration

So thrilled with my Bargain Box Christmas meal. It was better than I expected. So easy to prepare - we fed 16 people - and everyone loved the selection. We were still eating ham 2 days later! Would highly recommend - even the packaging and ice packs which I replaced after two days so I didn't have to use up valuable fridge space. Top marks for convenience, deliciousness and price. Thank you Bargain Box - will definitely order again.

December 25, 2025
Unprompted review
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Reply from Bargain Box

Hey Frances! We’re so thrilled to hear the Christmas meal exceeded your expectations and made feeding 16 people so easy. It’s fantastic to hear everyone loved the selection (and that the ham kept going for days!). We’re also glad the packaging and ice packs worked well for you, convenience, deliciousness, and value are exactly what we aim for. Thanks so much for the recommendation, and we can’t wait to cook with you again! - Bargain Box Buddies

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Rated 1 out of 5 stars

if i could leave zero stars i would

if i could leave zero stars i would , my parents continue to buy this yuck shit , every meal has zero seasoning on it , a clump of clay would have more flavour , i wouldn’t even give this shit away for free , i wouldn’t even feed it to my dog , he would probaly die from some type of unknown diese , can you please discontinue this yuck shit so they stop buying it , ps hello fresh all the way

December 4, 2025
Unprompted review
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Reply from Bargain Box

Hi Samuel, we are sorry to hear you haven't enjoyed the meals you have received from Bargain Box. Thanks for taking the time to let us know, we will pass your feedback on to our chefs to improve moving forward - Bargain Box Buddies 🥕

Rated 1 out of 5 stars

Packing waste excessive but yet somehow…

Packing waste excessive but yet somehow food is always damaged…tried to cancel a box almost 7 days in advance due to leaving for a family emergency but not able to. No compassion or flexibility. Expensive and bland meals that you often need to add extra seasoning to.

November 17, 2025
Unprompted review
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Reply from Bargain Box

Hi Aroha, we are sorry to hear that you have had this experience with our team and would like to make it right. Please reach out to hello@myfoodbag.co.nz via email or call us on 0800 469 366 and we can help you from there - Bargain Box Buddies

Rated 1 out of 5 stars

Damaged, poor service

First box turn up with ice pack gone split and over menu cards and all through box. Rice pack split all through the box. Told to go buy some rice and they won't send replacement. Stay away

September 6, 2025
Unprompted review
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Reply from Bargain Box

Hi Marcus, we are so sorry to hear that you have had this experience during your first delivery with us. We have passed your feedback to our operations team to improve moving forward. If you have any further concerns, please don't hesitate to reach out to hello@myfoodbag.co.nz. - Bargain Box Buddies

Rated 1 out of 5 stars

If i could give zero stars I would

If i could give zero stars I would. They took my money sent shit to the wrong address and refuse to issue a refund. Now I'm down $150 with 4 children to feed for the week. This company are no better than common thieves.

August 11, 2025
Unprompted review
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Reply from Bargain Box

Hi Lawzie, we are sorry to hear you've had a poor experience with us. We appreciate you for taking the time to let us know, we will pass your feedback on to our chefs to improve moving forward - Bargain Box Buddies

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Rated 1 out of 5 stars

charge without notification and said cancelled out when they didn't

WARNING do not use their food bags as you will never escape. They charge you for bags without any notification, and then after I cancelled my account, 3 months later they have reinstated it and signed me up for deliveries again!!!! Deeply disappointing that a kiwi company such as this is engaging in such underhanded tactics.

June 13, 2025
Unprompted review
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Reply from Bargain Box

Hi Nicole, we're sorry to hear about your poor experience with us. We take these issues very seriously, and in case you haven't you can reach out to us via hello@myfoodbag.co.nz where we can assess as to why this has happened. - Bargain Box Buddies

Rated 5 out of 5 stars

Perfect for flatties

Bargain Box has been an absolute life saver when it comes to feeding our flat. We used to be stuck with spaghetti bolognaise each week but new we have epic variety that even includes Fish. The recipes are easy to follow plus we usually always have leftovers for next day's lunch.

May 26, 2025
Unprompted review
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Reply from Bargain Box

Hey Ben, thanks for sharing this lovely review! We're so glad we could help provide a bit more variety into your week - Bargain Box Buddies 🥕

Rated 1 out of 5 stars

Charged me full price for a box that…

Charged me full price for a box that should have had a discount applied. Emailed me about 5pm on the Monday. I only seen this Tuesday .or ijg and contacted them straight away to tell them to either reinstate the discount or cancel my order. They said they wouldn't do either. Horrible customer service, confusing phone app and the pricing is only OK when it's discounted. All the meals have spinach and rice.

March 18, 2025
Unprompted review
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Reply from Bargain Box

Hi Darren, we are sorry to hear you have had this experience and have passed your feedback to our wider team. If you have any further concerns, please don't hesitate to reach out to hello@myfoodbag.co.nz. - Bargain Box Buddies

Rated 2 out of 5 stars

Not enough food

Very convenient and fast delivery. But unfortunately the meals the for 2 adults and 2 children were only 600gm of meat per meal. This is not enough, it's just mostly veges in each dish. We are a very meaty family so 800gm of meat per meal would have been better. Also we found there were no left overs, it was just enough or we had to add extra meat to make the meal more fulling. Not worth the money for our family unfortunately.

April 14, 2025
Unprompted review
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Reply from Bargain Box

Hey Tiana, thanks for sharing this feedback with us. The portions of protein, carbohydrates and vegetables within our meals are all based on serving suggestions from the Ministry of Health and are approved by our in-house New Zealand Registered Dietitian. However, we have passed your feedback to our development kitchen team to consider moving forward. Thanks again for taking the time to let us know - Bargain Box Buddies 🥕

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Rated 1 out of 5 stars

Sighed up for the first week $50 off…

Sighed up for the first week $50 off and get BBQ pack for second week order. They didn’t send BBQ pack for second week so I called them and complained. Their excuse is that promotion expired on the day I signed up there is no promotion deal on the system.
I canceled my subscription. I don’t like their fake promotion to get new subscribers! And also vegetable is not fresh, average meals.
Definitely not a bargain box.

December 2, 2024
Unprompted review
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Reply from Bargain Box

Hi Peter, we are so sorry to hear that you have had this experience with us. We have passed your feedback to our marketing team to improve moving forward. If you have any further concerns, please don't hesitate to reach out to hello@myfoodbag.co.nz. - Bargain Box Buddies

Rated 1 out of 5 stars

Thought we would give it a go to make…

Thought we would give it a go to make life easier. But it was super bland meals and half of them seemed like they needed something else with them to make it more of a meal. one of them (pulled beef) tasted like catfood I quickly unsubcribed

October 30, 2024
Unprompted review
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Reply from Bargain Box

Hi Kirsty, we're sorry to hear that the meals provided to you previously were not to the standard and quality you expected. We appreciate you taking the time to let us know, as we are actively looking to improving our meals for our customers. - Bargain Box Buddies

Rated 1 out of 5 stars

Definitely not worth it

I found the quality of produce so poor. The meat and bagged veggies often smell rancid. The food is always thrown into the bag in a hurry, which often leads to damaged goods, ripped packets of rice, damage to cans etc. The meals themselves are nothing special. Especially the Asian meals which are often inedible. Flavours are a let down. I subscribed to make life easier but it's not worth it. If I could give it 0 stars I would.

October 29, 2024
Unprompted review
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Reply from Bargain Box

Hi Kylie, we're sorry to hear that the meals and quality of ingredients aren't to the standard that you would have expected. Since then we have worked hard to improve on this and delivery high quality and affordable meals to New Zealanders. We would love to give you the opportunity to demonstrate this if you wish to try us again. Send us an email at hello@myfoodbag.co.nz - Bargain Box Buddies

Rated 1 out of 5 stars

I wish I could give negative stars

I wish I could give negative stars. Changed address, but they delivered at old place. Then I was promised a call back with resolution. NO CALL. So I called again and was told that they will deliver within 3 hours. It was never delivered, do they took my money for j9 food. Nadia lim absolutely is selling a lie.

August 18, 2024
Unprompted review
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Reply from Bargain Box

We're sorry for the poor experience that you've had with your delivery and our call centre team. We've passed on your concerns and frustrations to our wider team. - Bargain Box Buddies

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Rated 1 out of 5 stars

Buyer beware

Buyer beware. Be VERY careful as they will charge you for a delivery even after you cancel your subscription. Their "Customer Love" team will then tell you they cannot do anything about it and go on to charge you full price.
Disingenuous at best, dishonest at worst.

May 16, 2024
Unprompted review
Bargain Box logo

Reply from Bargain Box

Hi John, we are sorry to hear you have had this experience and have passed your feedback to our wider team. - Bargain Box Buddies

Rated 1 out of 5 stars

The veges are so close to turning you…

The veges are so close to turning you might need to cook the 5meals within 2 nights. The meat is close to expiry and has heaps of extra preservative like juices that turn green when you freeze. Unless you're getting a half price box it's not good value
How do you add the pictures to this.
Complained and had "Eva Sandwich" (with a sandwich emoji) reply
I am so sorry that some of your produce was damaged in your delivery! Unfortunately, we cannot send out replacements, I cannot however, process a credit onto your account for these items.

I hadn't asked for anything just sent the picture and asked about the veges being rotten.
Can't even have real people to speak to customers all AI

March 12, 2024
Unprompted review
Bargain Box logo

Reply from Bargain Box

Hi Nora, we're sorry to hear you've had this experience. We've worked hard with our team to improve our product and service quality, alongside how we interact with our customers. We truly value the feedback you've given, and we'd like to make this right. - Bargain Box Buddies

Rated 1 out of 5 stars

i have nothing gd to say about bargain…

i have nothing gd to say about bargain box as they keep saying i ordered one online which i didnt and now threaten to send to debt collectors Would not touch these people with barge pole🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

March 11, 2024
Unprompted review
Bargain Box logo

Reply from Bargain Box

Hi Lisa, we're sorry to hear that about your poor experience with us. We value the feedback that you provide and look forward to improve moving forward. - Bargain Box Buddies

Rated 1 out of 5 stars

Horrible service rotten food and refuse…

Horrible service rotten food and refuse to stop orders even when speaking to them and just keep taking money. Thieves at best. Shame on you.

September 29, 2023
Unprompted review
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Reply from Bargain Box

Hey Russell, we're sorry to hear that you've had this experience with receiving poor quality ingredients with us. We've worked hard since them to improve our product and quality over 2025 to deliver quality and affordable emails to New Zealanders. Hope you take the time to see these improvements we've had. - Bargain Box Buddies

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Rated 5 out of 5 stars

Never going back!

I wasn't sure what to expect when I signed up with BB. But what a pleasant surprise.

The quality of the ingredients is right up there and the variety of the meals is to be complimented. Not a single repeat in almost three months.

Finally the convenience is what makes it for me....everything portioned out and ready to use without needing to plan and buy ingredients.

July 12, 2022
Unprompted review
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Reply from Bargain Box

Hey Steve, thanks for sharing! We’re thrilled Bargain Box has been such a pleasant surprise. Love hearing you’re enjoying the quality, variety, and convenience, it’s exactly what we aim for! - Bargain Box Buddies

Rated 5 out of 5 stars

Meals were easy to cook and delicious

Meals were easy to cook and delicious. Our kids enjoyed different flavours each day. They are now making dinners for the family.

June 28, 2022
Unprompted review
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Reply from Bargain Box

Hey Jani, Thanks for sharing! We love hearing the kids are enjoying the flavors and even cooking for the family, what an awesome outcome! - Bargain Box Buddies

Rated 5 out of 5 stars

Bang for buck

It’s great! Got two kids I’m a busy mom and sometimes I just dont have it all together. Bargain box fills in the days I don’t know what to cook or don’t have much time. Really easy, tasty dishes, generous portions and really fresh produce. Highly recommend

May 3, 2022
Unprompted review
Bargain Box logo

Reply from Bargain Box

Hey Christina, thanks for sharing! We’re so glad Bargain Box helps make busy days easier with fresh, tasty meals and generous portions. Love hearing it’s a lifesaver for your family! - Bargain Box Buddies

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