Barker and Stonehouse Reviews 

72,064
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories Supplier
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(72,064)

11,292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great service from Barker and…

A great service from Barker and StoneHouse as always. Excellent quality furniture, lovely sales people and friendly and efficient delivery drivers. Ray and Shaun rang in advance to confirm they were on their way and delivered the sideboard exactly to where we were putting it.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exeptional

Jason and Des delivered our furniture
And assembled the table
Nothing was to much trouble for them
They were friendly and courteous
And very professional
They are a credit to Barker &Stonehouse
Delivery team
Thank you
Alan &Jayne

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Informed polite efficient

Received a call to advise Thomas and Stefan were on their way. They arrived on time and were polite. The new bad took longer to carry up the stairs than to construct. Excellent service. I will purchase from Barker and Stonehouse again.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easy purchase

Easy purchase. Great customer service. Super delivery and putting together by Ray and Davie (Blaydon).

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service today

Excellent delivery service today from Jason & Des from Blaydon. They phoned before arrival and arrived exactly on time. No issues carrying the mattress into the house and setting on the bed frame. They even kindly covered up the old mattress for us. Highly recommended.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery of the sofas and dining…

The delivery service of the sofas and dining chairs was brilliant. I had bought a recliner sofa which I needed maneuvering through a tricky area and Shaun and Jason G were absolutely fantastic. They took out the head cushion and put it back in perfectly. Very professional and quick. Tidied up the packaging and kept the sofa exactly where we wanted it. Overall, did a job which I initially thought was not even going to be possible, until they came in. The experience in the showroom was also great. Thanks a lot.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - would highly recommend and fantastic communication from the delivery guys - Dean & Don from the Middlesbrough depot - they went out of the way to help and did the tricky job perfectly!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and sofa - thanks to the Hove store

After visiting the Hove store and finding the sofa we really wanted, Katie and the team went above and beyond to help us locate one in stock at the right price. Communication throughout was excellent, and we were delighted to have the sofa delivered only around ten days later.

The delivery team were excellent too — friendly, helpful, the 2hr delivery slot system and phone call before arrival was really appreciated. The whole process has worked really smoothly.

We can’t thank Katie enough for all the effort she put in to make sure we got the perfect sofa for our living room. We’re absolutely delighted with it.

Gary & Jon

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

From first ordering my items to delivery and set up, everything has been fantastic. I'm totally in love with the pieces of furniture, beautifully crafted and excellent quality. Delivery team of Greg and Kevin from Crawley branch were outstanding, super friendly and helped with safety advice to ensure the furniture was secure with young children about. Overall, I can't fault my experience with Barker and Stonehouse!

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and not pushy.

David B at Leeds was professional and not your typical pushy saleman although to be fair the other staff also didn't feel the need to aporoach people as soon as they walk in the door. Feels as though they treat you like adults. Thanks David, our new favourite store.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Alex and Luke the delivery team were excellent

Alex and Luke the delivery team were excellent. No fuss, very friendly team and built the table where we wanted it. Would definitely use this company again and would be very happy if the delivery team were used again. Love my dining room table and chairs

September 1, 2026
Unprompted review

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