Barnard Marcus Reviews 

528
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor communication, long delays, and extreme difficulties trying to reach anyone when urgent problems arose. Reviewers also noted frustrating experiences regarding property management, unhelpful responses from staff, and unexpected issues during the tenancy process. However, some customers also noted that certain local branches provided professional, attentive, and very helpful service throughout their transactions. People deeply appreciated dedicated agents who communicated clearly, stayed positive, and guided them smoothly through buying or selling properties. These individuals praised the personal touch and hard work shown by specific team members during stressful moments.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising individual agents for their... See more

Service

Reviewers highlight ambiguous aspects of service, as experiences with the company vary significantly across... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers praise staff for going above... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting a widespread consensus on poor... See more

Location

Reviewers mention ambiguous feedback about location, noting specific areas such as Chiswick, Feltham, Putney,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and... See more

Rated 2 out of 5 stars

I thank Rodrigo Varela in Barnard Marcus Kennington for his professional attitude, his help and assistance. I find the process of find in a flat to rent in London terribly difficult; Rodrigo helped... See more

Rated 1 out of 5 stars

I had a very poor experience with Morden (Vince and Paul) branch, its so many things. they did not hand me the house key on the contract date because the house failed on the house safety check( Should... See more

Rated 1 out of 5 stars

The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.... See more


Company details

  1. Real Estate Agents

Written by the company

Buy, Sell or Rent your home in London with Barnard Marcus. Part of Sequence, award-winning national estate agency selling thousands of properties across the UK.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

528 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(528)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Incompetent Michael at Barnard Marcus New Malden…

Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!

October 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Fraud or incompetence?

I no longer use Barnard Marcus Putney as a managing agent. However. I have had to go back through figures for tax purposes and discovered discrepancies in their payments to me.

In 2021 I was receiving 1'291.40 in rent from them except for February when I received 1'219.40.

In 2018 I was receiving 1'300.51 in rent from them except for October when I received 1'200.51.

Slip of the accountants finger or fraud? Either way, the mistake was in Barnard Marcus' favour.

Barnard Marcus: It's been a few years, but if you want to follow this up then contact me through Trustpilot.

October 24, 2022
Unprompted review
Rated 1 out of 5 stars

Thornton Heath branch stay far away

Thornton Heath branch stay far away. If you need a property to rent go elsewhere they are the worst most unprofessional agents I have used.
Why has it taken three months for my deposit to be returned to me!!??? I have been ignored my emails phone calls no one calls back they are horrible stay CLEAR!!!

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great team

Big shoutout to Barnard Marcus Earlsfield for helping to rent my house.
Manager Vidas and the team were super proactive and the house got rented in no time.
Would highly recommend

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

Incompetent

I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.

October 12, 2023
Unprompted review
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Rated 1 out of 5 stars

Spam post

Please ask your leaflet workers not
To ignore the no spam post signs!!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Leon was fantastic and nothing was too…

Leon was fantastic and nothing was too much trouble. Despite dealing with some difficult access issues, he remained positive and helpful throughout. His team were also great and super helpful.
Overall an excellent experience. Well done team Muswell Hill!

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Worst company for landlords

Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

May 5, 2023
Unprompted review
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Rated 5 out of 5 stars

The service from Millie and the team at…

The service from Millie and the team at North Finchley was amazing and made everything so smooth for us moving into our property. Thank you again I couldn’t ask for a better experience!

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Trusted letting agents

Millie from North Finchley is super professional, showed me round 5 properties and was really flexible when I couldn’t make some viewings. Also listened to my specifications and only showed me relevant properties. Thank you!

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Max Harffey was absolutely brilliant…

Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.

June 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Covent Garden

I had an incredible experience working with Jake at the Covent Garden branch of the estate agency. From the moment I walked in, he exhibited exceptional professionalism and knowledge of the local real estate market.

Jake's dedication to finding the perfect property for me was evident throughout the entire process. He listened attentively to my requirements and preferences, ensuring that he only presented me with properties that truly matched my needs.

What stood out most was Jake's commitment to transparency and honesty. He provided valuable insights into the properties we visited, including potential pros and cons that I hadn't considered. It's clear that he prioritizes his clients' best interests above all else.

Throughout negotiations and paperwork, Jake was a reliable guide, always accessible and prompt with responses. He made a complex process feel straightforward and stress-free.

Thanks to Jake's expertise and unwavering support, I found my dream home in London. I couldn't be happier with the outcome, and I wholeheartedly recommend Jake to anyone seeking a top-notch estate agent in the area. His professionalism, knowledge, and dedication truly set him apart.

June 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Quick and helpful!

I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍

June 16, 2023
Unprompted review

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