Barretts Kent Reviews 

Brandon was knowledgeable and really helpful providing an informative tech talk for my new BMW X1. Definitely worth having the talk and being shown the cars features as there are so many, now I can get the best out of my new car.

Brandon explained everything really well
Answered every question and was so knowledgeable

I have had two wrong diagnostics ,
I booked my F Pace in for a diagnostic waited the usual 3 weeks to be seen, had a light tapping noise, Barrett’s came back with catastrophic engine failure,£14,500 for a new engine , and to add insult to injury the touting for business health care check came back with other jobs and a price for that ,
Took it to my local garage to see what they thought ,free diagnostic, diagnosed Timing Chains fitted now car perfect , 1500 mile trip to france daily use still all ok,
Also asked for a battery check when my car went in for service , it was missed had to be rebooked in another day £200 told it was the tracker , took the tracker off still same issue took it to Halfords free battery check battery fault , new battery fitted tracker refitted no further issue ,
Barrett’s stand by there results!!!!
So please be aware that with all Barrett’s superior equipment and highly trained technicians they can get things wrong ,

I recently purchased a used BMW 320i from Barrett's BMW Canterbury and received exceptional service from Phillip Lyon throughout the entire process.

Phillip was professional, knowledgeable, and genuinely helpful from start to finish. He gave excellent advice without ever being pushy, making the whole car-buying experience relaxed and enjoyable. He took the time to answer all of my questions and helped me make an informed decision with confidence.

What really stood out was the effort Phillip made to ensure the collection day felt special. The car was beautifully presented, and as a thoughtful touch, my wife was given a lovely bouquet of flowers, which was greatly appreciated.

Buying a car can sometimes feel stressful, but Phillip made it an absolute pleasure. I would highly recommend both Phillip and Barrett's BMW Canterbury to anyone looking for first-class customer service.

I found out what I needed to know about using my new car.

Aaron has been absolutely amazing, in a very unusual situation where I had no idea of procedures he was there all the way guiding me. I am very grateful. Thank you Aaron
Also need to say a big thank you to Courtney for doing all the running around

⭐⭐⭐⭐⭐

I honestly couldn’t be happier with my experience at BMW Ashford. From the very first contact, the entire team was incredibly professional, welcoming, and genuinely helpful. They made me feel comfortable from the beginning and never once made me feel under any pressure or uncomfortable.

My journey started with Simon Griffin, who was extremely helpful, knowledgeable, and took the time to answer all of my questions. Later, I was looked after by Erin White, whose customer service was nothing short of outstanding. Her communication was always fast, clear, and professional, and she made the whole process smooth and stress-free. She truly provided first-class service.

Visiting the BMW showroom was a very special moment for me. It was my first time buying a BMW, so I felt both excited and a little nervous. However, the moment I walked through the doors, I was warmly welcomed with genuine smiles by a lovely blonde lady at reception and a friendly young gentleman. Their kindness immediately put me at ease and made me feel valued as a customer.

Everything was organised perfectly and completed very efficiently. When I finally saw my car, I was absolutely amazed. Although it is a 2018 model, it looked as though it had just left the factory. The preparation and presentation of the vehicle were simply flawless.

This was more than just buying a car—it was an experience I will genuinely remember for a long time. The professionalism, attention to detail, and exceptional level of customer care exceeded all of my expectations. Every member of the team made me feel appreciated, and it is clear that customer satisfaction is their highest priority.

Thank you to Simon, Erin, and everyone at BMW Ashford for making my first BMW purchase such a memorable and enjoyable experience. I am absolutely delighted with my car and would recommend this dealership without hesitation to anyone looking for outstanding service. I look forward to returning in the future.

Very professional, was able to give clear answers to my questions, a very worth while session.

I bought my Landrover discovery 7 seater in 2019. Before I bought it from Ashford, customers service was excellent . As soon as I bought , I sent an email asking a question, same person did not reply and when I called, he never bothered to answer me .
Then this year I wanted to part exchange my Land Rover and to buy a Range Rover in Canterbury. The man showed me the exchange price of my car is 14 thousand .The original value of my car was more than 25 thousand. He argued with me that he calculated that price according to “ we buy any car” website price .
We know “ we buy any car “ price is very poor compare to privately selling any car . It is an urgent situation when you need urgent selling and immediate require money .
I sold my car by 25 thousand, it took total 4 weeks .
Be very vigilant to buy any Landrover / Jaguar car from them or to part exchange to them .

Excellent knowledge session with Brandon.
He was so patient and knowledgeable, I learnt lots and have been enjoying using the newly learnt features in my car.

I took my BMW to Barretts Ashford recently for a full service, and once again I received truly outstanding customer service from Service Advisor Sophie Simpson and Workshop Technician Jerome Tamongdon.

This is now the third time Sophie and Jerome have looked after my car, and the level of professionalism, communication, and care they consistently provide is absolutely exceptional. From the very first contact with Sophie through to the final delivery of my vehicle back to my home, the entire experience was seamless and first-class.

When I initially contacted Sophie about booking the service, she responded quickly with the earliest available appointment date and a clear quotation for the work. Everything was explained professionally and transparently, which immediately gave me confidence.

On the day of the service, I checked the vehicle in using the self-service system at the dealership, which was quick and convenient. Around an hour after returning home, I received a personalised video from Jerome showing the underside of my car and inspecting the tyres. He carefully explained that the tyre tread depths were still within the legal limits and reassured me that the vehicle was in good condition before beginning the service work, including the oil and filter changes.

A few hours later, Sophie emailed me to confirm that the service had been completed and attached the invoice for payment. One thing I genuinely appreciate about Barretts BMW is their honesty and transparency. They do not simply say, “Service completed — here is your bill.” Their invoices are extremely detailed and itemised, showing every filter, oil, and component used, along with the labour costs. This gives customers complete confidence that the work has been carried out thoroughly and professionally with nothing overlooked.

After I paid online, I asked Sophie whether it would be possible to have the car delivered back to my home. Without hesitation, she kindly arranged it, and within 15 minutes my BMW arrived back on my driveway fully washed, hoovered, and looking immaculate.

What impresses me most about Sophie is the incredible ownership she takes over every repair or service she handles. Her communication with customers is absolutely superb. If additional work is ever required, she always contacts the customer first, explains everything clearly, provides an accurate quotation, and only proceeds once approval has been given. She is professional, efficient, courteous, and genuinely caring — an absolute credit to Barretts BMW.

Jerome is equally impressive. His workmanship is of the highest standard, and I have complete trust in the quality of his repairs and servicing. It is very clear that he is a highly skilled and experienced technician who takes great pride in his work.

Together, Sophie and Jerome make an outstanding team, and in my opinion they both deserve enormous recognition for the exceptional service they provide.

My advice to all BMW owners in Ashford is simple: do not try to save a few pounds by going elsewhere. Take your car to Barretts BMW Ashford. Yes, you may pay slightly more than at an independent garage, but you will receive genuine BMW parts, expert workmanship, outstanding customer care, and complete peace of mind.

The service I received today was absolutely first-class, not only from Sophie and Jerome, but from the receptionists and everyone at the dealership. Highly recommended.

March 2026 - Approved Used Car purchase - AVOID.

A really poor experience - this is my 5th BMW and first time purchasing from Barretts.

I ordered the car remotely for delivery; in his pre-sale video, the salesman concealed paint damage to the vehicle which would have been clearly visible at the time of recording and should have been disclosed.

Upon delivery, the car was poorly prepared - damaged remote key fob, grubby interior, car not valeted, considerable paint correction work required. Barrett’s response was that ‘the vehicle meets BMW standards of preparation’ which I find impossible to believe.

Barretts took the pleasure out of buying a BMW - I cannot recommend them.

I purchased my previous AUC in 2023 from Sytner (also remotely), they were excellent to deal with and the car was exactly as described.

BMW UK - I am a fan of the brand but Barretts shabby operating practices are letting you down.

As always our experience was excellent. Brandon took us through the system set up in our iX3 and now we now have our personal set up for our individual needs. Brandon also showed us how to get the best out of the charging and map system. Joshua also helped us out with an issue (not with the car) which was resolved immediately. The professionalism that all the staff show is is outstanding. This is the reason we have got our last 5 cars here and will be back in a few years for our 6th!

Paid a deposit to reserve a car after they advertised and confirmed it would be held for me. I even received an email saying “Congratulations on reserving a vehicle” and “thank you for your order.” Despite this, the car was sold to someone else.

When I called, I was told they would source a similar car, but I’ve heard nothing since. I’m also still waiting for my deposit to be refunded. Really poor and unprofessional service.

Update a week later - still no refund despite their promise, i've been sent numerous spam emails from them ( i've asked them to remove my details from their records as per data protection legislation) still no contact regarding their claim they'd find me another car

Conclusion - if you pay a deposit they'll still sell the car you reserved, they don't keep their word on what they say they'll do
I'll leave it to you to decide if it's worth buying a car from them

Fantastic service provided by Aaron Foulkes at Barretts JLR Canterbury. Easy process from start to finish. Aaron kept us updated every step of the way. We will certainly be back for more company vehicles. Thank you Aaron

Barrets bmw Canterbury said they would investigate my bmw crash , the brakes failed to engage and no airbags deployed leaving injuries when I called up the denied saying any such thing . I would never buy from Canterbury again

BMW Canterbury absolutely disgraceful customer service terrible help when needed the most following an accident asked them to investigate why my breaks didn’t seem to work properly haveing been in the garage less then 24hrs prior to accident bmw promised to investigate along with why no air bags activated in a 25 mph front end crash (when they should activate at15 mph bmws statement) and why the seat belt didn’t lock in the collision all promised the day after the accident
When I rang up 7 days later to find out any updates they told me they didnt say such things , lie after lie I just hope they don’t have a death on there hands one day due to faulty airbags and safety features not working as they should

My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted.
I would like to both thank and congratulate whoever cleaned it, you did a brilliant job, right down to blacking the tyres, the wheels look like new, the bodywork really shines. Thank you, you should be proud of yourself!

My whole experience was great at Barretts BMW the team is very professional and Brandon has great knowledge of how the vehicle works and really helped and guided me.

There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable, explaining to us in layman’s terms.
I had to call him a few days later with another query, once again he explained the answer in a way that I understood, excellent service.