Barretts Motor Group Reviews 

Will you explain that part of the extensive works
You reviewed was from Group 1 telling Susan Cheeseman that they did a like for like test with another V8 f type?? The same Group 1 that lied to JLR about curtesy car ?? They never had another V8 on site !! They never took car elsewhere as I would have been notified on tracker !! This is how I know it never happened!! Can you explain why Susan Cheeseman asked me if I changed the exhaust myself??Can you explain the lack of MPG? No you can’t because you aren’t being honest. Can you explain the constant tapping sound that

was demonstrated to Ted from grange ?? No you can’t because you aren’t being honest another dishonest main dealer in my opinion!!!
They keep using the excuse that they did extensive work. That’s where they are LYING. THEY cannot prove anything just what they was told. SHAME ON YOU FOR LYING ON REVIEW. I purchased a 2023 f type 75 edition from Barrett’s of Canterbury last year within six months a fault/failure occurred (fault confirmed by two JRL trained indi specialists) that the fault will not show any fault codes however Barrett’s are simply not interested in finding a solution albeit it was under thier six months warranty and 18 months manufacturer warranty. Very frustrating and disappointing dealing with Barrett’s of Canterbury.

Recently purchased my dream BMW and the experience was truly remarkable. I approached the process with some skepticism about whether the vehicle would match the online description. Chris, my dedicated advisor, promised me that I would not be disappointed about the car's condition, and I was genuinely impressed by its pristine condition upon collection. What made the experience stand out was Chris's knowledge and accessibility—he was consistently available to address my concerns and provided honest information without any sales pressure. The entire transaction from test drive to paperwork was seamless. If you're considering a BMW purchase, I can confidently recommend their service based on my excellent experience."

Zsolt arranged for the Barrett's BMW tech wizard, Brandon, to give me some time to sort out the,for me, complicated electronics, and after an hour of patience I was much clearer about how it all works, and the car was set up the way I wanted with keys, phone etc all synchronised.

Duncan and Brandon give great customer support when required for any after sales queries. Thank you

I had my follow up Genius appointment with Brandon who was very knowledgeable and helpful in filling some of knowledge gaps on using the various features of my BMW ensuring that I will get the best out it. The overall customer support here is great

As a Barrett’s BMW Canterbury customer for 7 years, my expectations of a technical discussion with their genius Brandon Nolan were high, and I was not disappointed. Not only did Brandon immediately sort out a minor issue which was nothing to do with him, but he also led our discussion about the controls of my new 530e saloon professionally but friendly. In just a few minutes Brandon was able to answer all of the queries I had as well as provide information above and beyond. The customer service offered by Brandon and his colleagues at Barrett’s BMW Canterbury is much appreciated and greatly valued.
Many thanks,
Kevin Burns

I had excellent service, I was waiting on site for the car to continue on to an appointment, I was kept informed of progress and the car was returned early

Amazing experience at Mini Ashford
Staff are wonderful

On the 1st March 2025 I purchased a new Range Rover Evoque. On the 27th March 2025 after only 130 Miles the car stopped and could NOT be restarted. It had to be taken away on a low loader to Barrets Service Dept at Ashford where it remains as at 10th April 2025. I was informed that I would have a new replacement car, however after TWO WEEKS nothing has happened. The Sales Manager is looking for an additional £1700.00 ??? I have tried to speak with Paul Barrett about this disgracefull matter but he was NOT available . Also his PA Sarah Cole refused to talk to me. After spending over £60000.00 with Barretts on this NEW CAR and WAITING over TWO WEEKS for some positive action I am absolutely fed up being treated so shabbily by this Company. Who willingly took my money.

I was experiencing an issue with the Bluetooth hands free phone connection on my BMW M135i. Being of an 'mature disposition' I phoned Barretts BMW Canterbury and spoke with Brandon, the 'Tech Genius'. Brandon was unable to fix the issue over the phone and kindly invited me to visit him at the dealership the next day which I duly did. The problem turned out to be somewhat complex but Brandon persevered and was eventually able to fix the issue for me by 'resetting' my iDrive. It must have taken half an hour of Brandon's time (at no cost to me) and a thoroughly decent and polite young man to boot. I am very grateful to Brandon for his time and trouble and I shall certainly recommend Barretts to friends and family. Thank you.

I was having a very poor experience with my local Mini dealer regarding replacing a broken part not under warranty. I contacted Barretts body shop while in the area and received immediate friendly help from Kiya. The car was booked in and the part replaced while i waited. I travelled over 100 miles to have the work carried out and would definitely use them again.

Thanks to all at Barretts for making the whole new car purchase simple and painless - especially Louisa who just breezed me through it all.

Every time I call Barrett's they pick the phone up!!!
No having to call back or be called back that you never get from near enough every other main dealer.Barrett's are actually a very caring dealer I must say being one myself, Booked in effortlessly with a reasonable date for repair.

Thank you Barretts
John
JMV CARS LTD

Rubbish service, no communication. Had our car for over a month now and saying they don't know how to fix it - even though they are supposed to be Landrove Specialists. Fed up and frankly had enough.

I visited Barrett’s this month and was welcomed with a warm smile and very pleasant members of staff. I dealt with a gentleman called Christopher Hogben who listened to my current situation and my objectives of the visit and he couldn’t do enough to help me. I would thoroughly recommend both Chris and the team here if you’re looking for your next BMW

Superb service from the moment we walked through the door, backed up by a wide availability of used cars.

Kieron Farmer was very helpful quickly working out what we wanted, finding us the perfect car at the right price in minutes.

A week later we drove away in our new car, could not ask for more.

We made an appointment with Barrett's Jaguar Land Rover Canterbury on Saturday 22nd February to view a Jaguar E Pace. We were blown away with the service we received, Louisa, James The Sales Manager and the Team made our Jaguar Land Rover Experience "AMAZING" in every way, they are so very professional, friendly and know their products and how to treat their customers. We felt like a King and Queen, nothing was too much trouble. We had taken our puppy Ruby a German Shepherd with us and she also was treated like Royalty. We can't thank you all enough for that very special day, we highly recommend Barrett's Car dealership Canterbury for your new Jaguar. We will be back to collect our Beautiful car very soon. Kindest Regards Niki, Mark and Ruby

I recently took my BMW [model] to Barretts BMW Canterbury for a brake fluid service. While booking, they upsold me the MOT, which I agreed to—even though it was more expensive than my trusted local garage—because I expected a professional and thorough experience from an official BMW dealership. Unfortunately, I couldn’t have been more wrong.

🔹 MOT Failure That Should Have Been Avoided
As part of their process, BMW offers a free Visual Health Check, which is supposed to flag any issues. However, Barretts failed to identify a simple, visible fault with my wing mirror indicator, leading to my car failing the MOT unnecessarily. They only replaced it after failing the test, then immediately passed the car once fixed—meaning this failure was completely avoidable.

🔹 Contradictory & Weak Excuses
When I questioned why the Visual Health Check did not catch this issue beforehand, I was given a poor excuse about workshop scheduling and needing to use a ramp, despite the fact that a broken wing mirror indicator does not require a ramp inspection. It was clear that their process had failed me, yet rather than admitting this, they deflected responsibility.

🔹 BMW UK Dismissed My Complaint Without Resolution
To make matters worse, BMW UK later closed my complaint without even confirming with me that it had been resolved. This shows a complete lack of customer care and accountability—instead of ensuring I received a proper response, they simply marked the issue as closed.

🔹 I Paid More for an Inferior Service
I regret choosing Barretts for my MOT, especially after being upsold on it under the impression that I would receive a premium service. Instead, I got a careless process, a weak response, and an unnecessary MOT failure now permanently on my vehicle’s record.

🚨 If you’re considering a service or MOT at Barretts BMW, think twice. A trusted local garage would have handled this far better, and I would have saved money in the process. BMW Canterbury and BMW UK have both shown that they do not care about customer satisfaction once they have taken your money.

Would I trust them again? Absolutely not.

Excellent customer service at Barretts BMW Ashford with the service team, Aaron kept me well informed on the updates on my vehicle from start to finish, Incredibly professional and friendly!

Excellent service from Barretts Mini Ashford. All the staff were friendly and welcoming. Taylor initially found a car for me which I had overlooked and was able to allay my concerns. Edward dealt with the sale and has been amazing in his levels of communication and helpfulness. Even after the sale he has been on hand when I have had questions. It was been a great car buying experience and I will definitely be back. They are dog friendly too, which is also very useful.