BaseLangReviews 

611
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, highlighting that many teachers are skilled at making students feel comfortable and confident in their language learning journey. The user experience is frequently described as excellent, with many appreciating the platform's flexibility, ease of booking, and the ability to schedule lessons at short notice, which is ideal for irregular schedules. The product, including the curriculum and the variety of content and teachers, is highly valued, helping users to significantly improve their language skills and confidence. However, some people were dissatisfied with certain aspects of the service, particularly regarding the availability of favorite teachers and the impact of internal program changes on teacher access. A few other people also felt that the curriculum could be improved with additional exercises and that some teachers lacked the necessary training or engagement, occasionally making the lessons less effective.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing teachers as excellent, patient, friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform incredibly flexible... See more

Service

Customers had ambiguous experiences with service, with many praising the availability of staff and tutors,... See more

Product

Users describe positive interactions with the product, with many finding it to be exactly what they needed... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease and flexibility for scheduling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've talked to about 8 different people from Mexico and South America to practice conversation. It's interesting hearing about their countries. I've found 2 favorites. While it's easy to schedule clas... See more

Rated 5 out of 5 stars

I've been using Baselang for two weeks and I love the flexibility. My work is quite irregular so it's hard to schedule lessons in advance. So, with Baselang I love being able to book just a few minute... See more

Rated 5 out of 5 stars

In my opinion, Baselang is one of the best platforms for learning Spanish ! There is a wide variety of content on offer and a large selection of teachers. You can take conjugation lessons, work on... See more

Rated 5 out of 5 stars

It’s a perfect opportunity to be able to talk a little everyday. Usually when you study a language, you have 1-2, 3 classes at max, and you’re usually exhausted by the end of the hour. But the idea of... See more


Company details

  1. #4 of 10 best companies in Language School

Written by the company

Learn how to speak Spanish with native teachers. Get unlimited one-on-one Spanish classes for $179 a month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

611 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(611)

158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been reviewing my rusty Spanish…

I've been reviewing my rusty Spanish through Baselang in preparation for a trip to South America and I couldn't be happier. The instructors are top-notch, the staff is responsive to questions, and the program works seamlessly. I will definitely use it again!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

The staff and teachers were easy going

The staff and teachers were easy going, friendly, and always helpful. The teachers all have a different style of teaching which I found quite helpful. They were also patient and paced the lessons individually.
I wholeheartedly recommend Baselang.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Unlimited one on one conversation…

Unlimited one on one conversation practice has been very good value. You need to practice taking a lot and without the unlimited access I have here, I don’t know how else I could have done enough without spending a fortune for per-hour lessons.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Baselang is amazing.

For me its really useful, I know baselang in chatgpt,because that time I was struggling to learn Spanish, I tried different options, such as watching YouTube videos, taking online classes, books about grammar, etc, but none of them worked. I have been studying in baseline 4 month with many classes per day, which is amazing, I like most of teachers in baselang, they are very patient and responsible to teach me any details about this language, I think I will continue to stay in baselang for long period of time, amazing!!!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Life changing

Life changing. Love the teachers. Love the setup for scheduling. Curriculum is great!

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

super handy service

super handy service, you can get tons of speaking practise, speakers have good internet connections, and speak english well to guide you, great diversity of speakers and there is literally always someone available. Goes in blocks of 30 minutes so it you decide to speak at 12:01 you will have to wait 29 minutes to get started in the worse case scenario which isnt that bad.

December 4, 2025
Unprompted review
Rated 3 out of 5 stars

After taking 350+ classes, it's good—not great

I've taken 350+ classes this year in BaseLang, and I have very mixed feelings about the platform.

The good: The curriculum is truly excellent—this is the way to actually learn Spanish. Instead of stupid AI-driven apps, BaseLang lets you speak 1:1 with a real teacher, and fluency is actually possible.

I also love the opportunity to try out many teachers and find the ones you sync with in personality and teaching style. I currently have two primary teachers whom I adore!

The bad: Speaking of teachers, I am very concerned about the teacher experience side of the business. Aside from my husband and maybe my virtual teammates, I see my Spanish teachers more than anyone else, so of course I've gotten to know them and am genuinely invested in their wellbeing too.

I do not believe BaseLang pays their teachers a livable wage, and I can't help but believe we are all exploiting them and cheaper labor. For me, personally, I would be willing to pay more for my teachers to get paid more. I even suggested to BaseLang that they give us students the opportunity to "tip" or "buy a coffee" for our teachers. Of course I received no feedback or even acknowledgment of receipt.

I also believe BaseLang ultimates punishes the best teachers and pushes them into burnout. My first long-term teacher was one of the most popular in the platform, but BaseLang fired him anyway. I'm worried that some of the other best teachers are headed in the same direction.

The other thing I really hate is the electives. A gross number of electives is required for each level in order to officially progress to the next. In theory, electives make sense, but in practice, they're actually miserable. I believe electives should help me live and travel in Spanish-speaking countries, but these courses are essentially useless and a complete waste of time. For example, I took an elective for "at the mechanic" because I assumed it would help me go to the mechanic for basic things: my tire is flat, I need an oil change, something is working correctly. But no—instead, it was teaching me very in-depth vocabulary for intricate car parts, as if I were studying to be a mechanic. Literally every elective is a waste of time. Imagine needing 15-20 H O U R S of these for each level that you complete!

I recently sent a detailed feedback about the electives and I purposefully marked the note as "response required." I'll give you one guess if I actually got a response from BaseLang.

To be honest, I will continue my course curriculum with BaseLang, but I will not continue my subscription past that. I also will no longer recommend this platform to anyone who's looking to learn Spanish.

One final note: There is a BaseLang physical school in Medellín that is a separate entity from the online school. BaseLang Medellín is a wonderful experience full of the best staff and teachers. If you're interested in in-person classes, do not hesitate to go there.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve studied with BaseLang in 2022 and…

I’ve studied with BaseLang in 2022 and 2023 but then had to stop. Now I am restarting my BaseLang learning once again at the end of 2025, and having a great time. Even though I have not spoken Spanish in about 2 years, I am picking it up really well and find that I have retained lot’s of the knowledge I gained a few years back with BaseLang. I think this platform is great!

November 30, 2025
Rated 5 out of 5 stars

Excellent Program

The content and the teachers are great! I started at a lower level than I thought was “the right one” and while it was a lot of review for me, it really helped me lock in some of that information even better.

I have tried quite a few teachers before settling in my favorites and honestly, all were great in different ways. Any time I switch teachers they pick right up where I left off. This program is awesome and I recommend it to people all the time!

November 14, 2025
Rated 5 out of 5 stars

I reluctantly joined Baselang as I…

I reluctantly joined Baselang as I thought it was a bit expensive. Initially i joined the Lite version but just 30 min sessions were too short hence i joined the regular. I am really enjoying it. Its great to talk to spanish speaking people from different countries in South America. All the teachers have been great. I really wanted to practice conversing. I did 2 plus yrs of Duo Lingo. I thought i did not learn anything but I did as i know many spanish words due to Duo. Now with a mix of grammar and conversation I think I am improving. I have not used Baselangs full potential but its great and you have to be motivated to learn. Nothing happens automatically. You need to put in the effort to learn the grammar. The teachers are very forgiving and allow you to talk inspite of grammatical errors. The tenses are complicated in Spanish and there is no choice but to learn the rules and conjugations. All in all i am enjoying learning with Baselang. The best part is you can sign up for classes even 10 mins before the hour.

November 8, 2025
Rated 5 out of 5 stars

Baselang is the best!

Great, courteous, and quick customer service. Excellent, friendly, professional and knowledgeable teachers.I am learning and improving a lot!
I love the flexible scheduling. Everything is as advertised!

November 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look