Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more
Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more
I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more
Company details
Written by the company
Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.
Contact info
United Kingdom
- www.baselondon.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality Chelsea boots and…
Very good quality Chelsea boots and next day delivery as promised.
Will shop here again.
Great quality & speedy shipping
Great quality product and really speedy delivery. Easy to navigate site and search. 5* from me
product was excellent
product was excellent, delivery very good
packaging just as you would expect.
certainly recommend
Great boots.
Boots where as described, well packaged, delivered promptly and less than half price!
Thankyou Base London.
Excellent service and an excellent…
Excellent service and an excellent product.
I wouldn’t go anywhere else for shoes now.
Boots looked nothing like the item
Boots looked nothing like the item, returned them 5 days ago and still not heard anything from company
Base London Lomax black ankle shoes and Sutton black boots
Lomax black ankle shoes...
First of all I like the shoes and "the cut" of them. They didn't came with manufacturing problems and they look pretty neat.
BUT, they completely went CRAZY with the branding in them !!!
3 instead of 1 unnecessary logos... in just one boot! W H Y ? ? ?
They completely ruin the overall aspect on them. I would had want to buy more different pairs but, because all the logos I just couldn't do it! You will lose money from the clients just because of that ! ! ! Don't you realize that ?
- 1st "frontal logo on the tongue" is made from way too big and thick chunk of rubber (4 cm in diameter!) which creates discomfort on the instep (for someone that has some arch)
- 2nd "has a pull tab with the logo" made from thick that is a GOOD idea but, is made about 1 cm too short to really be useful... Such a pity...
- 3rd "metalic logo" on the lateral of the boots that stays right over fibula bones (lateral exterior ankle bones). Why there ???
It doesn't make sense people !
Other problem that in the past wasn't there, is now the lining. Now is a very thin material like the one on the womans leggins when in the past was a pretty thick syntetic material or maybe even cotton (not really sure what it was but much durable for sure).
Sutton boots waxy black...
Same problem with the logos except maybe that the lateral one now is not staying on my lateral ankle bones and the one f4om the tongue just look awful there and I have to remove them because look BAD. They aren't sport shoes ! ! ! At least if it was made from leather would had been something more easy to ignore. But from 4 cm rounded chunk of rubber is just...
Btw the EVA midsole/outsole is much firmer than I expected to be. For the cushioning that it has, probably I should had gone for rubber outsole models instead (because is not that much difference).
In other brands the EVA was more pleasant to use, than the one founded here with the ones that I've tried so far.
I had to do so many DIY jobs on them just to make them wearable and improve the comfort to be able to use them that it doesn't even worth the trouble to buy them in the first places. I wanted them to have them at work...
They lost good opportunity with actually nice boots just because of the excessive and unnecessary branding!
Not even my Carmina dress boots (890€ model) don't have more than 1 logo ! Just one !
And that 1 is in the outsole (do you see the irony?) and nothing else... like most of the boots on the market.
Fantastic boots and quick delivery
Fantastic boots and quick delivery, will be a returning customer
Excellent service thank you.
Men's tan oxfords, USA- Great selection and the product I…
Great selection and the product I ordered arrive ahead of schedule and looked exactly like the pic online, so refreshing.
Excellent service
Ordered a pair of walking boots and was impressed with the whole buying experience; I was kept advised about the delivery, it was very well packaged and, most importantly, the boots are excellent quality. Would wholeheartedly recommend.
BASE LONDON ...Fantastic service and…
BASE LONDON ...Fantastic service and great Shoes, bought there shoes for years and from various outlets on the High Street although an advocate for supporting local buisnesses this was.my first time i have used the online store and I just can't find anything to fault ,
Fast delivery with regular updates
Fast delivery with regular updates. Really impressed with customer service, I had an issue with my order which was sorted promptly & efficiently. Brilliant!
Good service good quality good price
Great shors and efficient service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








