BASE Serviced Apartments Reviews 

I have had the absolute pleasure of dealing with Base Liverpool, and honestly it has been one of the best letting agency experiences I have had in the UK.

Ivana is genuinely caring and professional, and you can tell she actually looks after people rather than just processing tenants. Mihai has also been brilliant, very friendly, helpful, and always easy to communicate with. He is also a very talented maintenance man.

Overall, the service has been amazing. Every enquiry I have raised has been handled quickly, usually with a response within a couple of hours, and if anything needed fixing it was dealt with straight away. The whole team is professional but also human, welcoming, and easy to work with.

I will always recommend Base to anyone looking to rent in Liverpool, and I truly believe it is people like Ivana and Mihai who create such a great atmosphere and set the standard so high.

Thank you again for everything, and I will definitely be in touch when I need to find a flat in Liverpool again.

Hands down the worst accommodation I have ever stayed in. I brought my kids here. No running water. No toilet facilities. Had to use public facilities to use the toilet. This was on one day. Several times no hot water even after requesting a change of apartment. Cold showers. Customer service worst i have ever experienced. Damaged flooring, no door (lead to a draft and cold apartment), broken heaters and punch hole in door.
I made a complaint and I was ghosted. Refused to see me in person. I still awaiting a refund.
Please make up your own mind about staying in this accommodation. This is my opinion and experience.

When this company says that they will take a £100 deposit from your account- simply as a pre-authorisation fee and it will not deducted from your bank account and also it will be released by your bank automatically afterwards in 3 days, l can tell you they are not telling the truth.
They do take the money from your account and if you don’t do the due diligence in chasing it up then you probably wouldn’t get your pre authorisation money back.
We rang the bank and they said that there is nothing “pending!” about this money…as we could see on our bank statement. This means this company have already taken your money and put it straight into their our bank account.
We rang “Base Serviced Apts” and Bookin.com but 16 days later we are STILL chasing back our money.
So be aware that this company does take your money from your account and there is nothing pending about the deposit.
If you don’t chase it up you will loose your money. I doubt that it is ever paid back “automatically” by Base Apts.
We reported this to bookin.com.
We will never stay here again.

Base serviesed apartment in chester.i booked for a meeting with my colleague on 30th may. But I cannot accommodate for it. Because they send me the check-in instructions on the night 11pm.i reached this property at 6pm. Nobody there or not answering my phone call.i get spoiled my all plans.i asked them to refund they are not agreed. They are greedy of money without any service. So please don't book this property

I/ we cant really rate the place as we never got the chance to stay as a party member who was due to go with us to stay over the new year fell and shattered his ankle and broke his leg 2 days before we were due to get there. We approached them and explained our situation hoping for some understanding and a refund or even partial refund (stay was payed in full in advance ) No sorry was the response.
Safe to say that the next time we stay in Liverpool we will not be staying here. Enjoy your free £450!

DO NOT BOOK WITH THESE!
THEY DO NOT CARE ABOUT THEIR CUSTOMERS!
We had booked for a 30th celebration weekend. Then Covid happened and it was NATIONAL LOCKDOWN. My friend in charge of the booking exhausted all options to contact the hotel/base to discuss options of either moving date or cancelling our booking for a refund. There were no responses which left her no choice but to seek a refund with her card company. Unfortunately the company disputed the claim and it has been rejected meaning we have to pay for a hotel room/apartment that we couldn't use because we were in the middle of a global pandemic and A NATIONAL GOD DAMN LOCKDOWN. We couldn't travel there as it wasn't a necessity. No bars or shops would of been open either. We went with government rules and couldnt go. Yet this companu thinks it's ok to not issue a refund. Disgusting. I hope karma finds them during these uncertain times!

Wow what a dump this place is. From Firth’s carpets to sticky marks. I wouldn’t stay again or even let a homeless person sleep in side it’s that dirty and nasty. Staff are rude and unhelpful. Staff try and charge double and make up lies. Doors slam shut so beware if you have kids. Beds and facilities are dirty and rubbish. Wouldn’t recommend and won’t stay again ever