Its a great gym,I normal y go to the one in Lagoh its always clean,has good space and Andrea one of the staff that woks there its so sweet and always makes sure everything is ok,Génesis its other mem... See more
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I’ve been going to the new Basic-Fit in Jerez (Calle de las Ciencias 14, right next to McDonald’s) and I’ve had a really positive experience so far. The gym is very clean and feels like a bra... See more
Basic Fit website only allows you to join a Netherlands club. Despite there being clubs in France it would not recognise any clubs existed in France. Had to go on a long complicated Chat Bot exercise... See more
Company replied
As someone who spends a lot of time lifting and focusing on fitness, I really appreciate the setup and atmosphere at Basic Fit Tarbes. The equipment is solid and the gym is well-maintained. However, w... See more
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Company details
About Basic-Fit
Written by the company
At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.
Start making fitness your basic and…
Become a memberContact info
Netherlands
- www.basic-fit.com
4.2
Great
97K reviews
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I cannot login to the app
April 1, 2026
Reply from Basic-Fit
Hi! 😊
It's unfortunate to hear that you're having trouble logging in to the app.
I'll look into this personally; you'll receive an email about this within a few minutes. Hopefully, we'll be able to resolve the issue for you soon.
With sporting regards,
Rosa, team social Basic-Fit
Easy peasy lemon squeezy
Easy peasy lemon squeezy
Joining online as a founding member was a breeze. All that I needed to know was explained and I knew what I was signing up for.
The club itself is brand new, and all major equipment is present. Especially great are the massage chairs (extra, but worth it). Would definitely recommend.
March 11, 2026
Reply from Basic-Fit
Hi Sabine! 😊
Thanks for writing the review! 🤩
We are glad you are satisfied with the service we offer.
We wish you lots of sports fun! 💪🧡
With sporting greetings,
Rosa team social Basic-Fit
Reply from Basic-Fit
Hi Nelido!😊
Thanks for writing the review! 🤩
We are glad you are satisfied with the service we offer.
We wish you lots of sports fun! 💪
With sporting greetings,
Rosa team social Basic-Fit
Reply from Basic-Fit
Bonjour Amayas! 😊
Merci pour votre avis ! 🤩
Nous sommes ravis que votre inscription se soit bien déroulée.
Nous vous souhaitons beaucoup de plaisir dans vos activités sportives ! 🧡
Avec nos salutations sportives,
Rosita team social Basic-Fit
Great gym in Nice
Great gym in Nice. Super clean, modern, and very well maintained. The equipment is all new and there’s a great variety for both cardio and strength training. Pricing is very reasonable for what you get. Overall, a really positive experience. 5 stars.
January 1, 2026
Unprompted review
Reply from Basic-Fit
Hi Avtar. 😊
Thanks for writing the review! 🤩
We are glad you are satisfied with the service we offer.
We wish you lots of sports fun! 💪🧡
With sporting greetings,
Rosa team social Basic-Fit
I've been going to the gym here for…
I've been going to the gym here for half a year and I'm satisfied because it's modern and very clean.
November 27, 2025
Reply from Basic-Fit
Hi Risna! 😊
Thanks for writing the review! 🤩
We are glad you are satisfied with the service and the hygiene.
We wish you lots of sports fun! 💪🧡
With sporting greetings,
Rosa team social Basic-Fit
I don’t like that I paid for a…
I don’t like that I paid for a membership and have to wait until you receive the payment. The communication isn’t completely clear, and the app is somewhat confusing.
Otherwise, the gym itself is a different story – after one day, I don’t have anything to complain about.
March 31, 2026
Reply from Basic-Fit
Hi Barbora! 😊
It's unfortunate to hear that you weren't able to start working out right away due to a delay in processing your payment.
Normally, you should receive confirmation of your membership registration within 15 minutes.
We'll take your feedback into account in our reviews to continue improving our service. 🙌🧡
With sporting regards,
Rosa, team social Basic-Fit
Breda
It didn’t work the first time I register and then I canceled it and I still didn’t get my money back
March 30, 2026
Reply from Basic-Fit
Hi! 😊
It's unfortunate to hear that you're having issues with your membership.
I'll send you an email so we can assist you as soon as possible.
If you have any questions, please feel free to reply to the email. 🙌🧡
With sporting regards,
Rosa, team social Basic-Fit
I was promised of 5 month for free
I was promised of 5 month for free ! You scammed me
February 5, 2026
Reply from Basic-Fit
Hi Ahmed! 😊
We’re unpleasent to hear that the promotion wasn’t clear.
I checked it for you, it’s for 5 extra weeks, not 5 months.
I’ll contact you via email with more details about the promotion. If you have any questions, feel free to reply to the email.
With sporting regards,
Rosa, team social Basic-Fit
payment was truly difficult
payment was truly difficult, instructions weren’t clear therefore i had to log my information in multiple times over multiple days.
March 30, 2026
Reply from Basic-Fit
Hi! 😊
Thank you for writing your review.
We’re sorry to hear that you experienced difficulties signing up for membership.
We take your feedback seriously and will take it into account in our future assessments. 🙏
With sporting regards,
Rosa, team social Basic-Fit
Nice work gym
March 30, 2026
Access blocked, no explanation. Paid €12 to enter a gym I already pay for.
I hold the Ultimate membership — the most expensive plan — and was denied access at 5:40 AM with no warning, no explanation, and zero human support available at that hour. The app showed an error I couldn’t screenshot or copy. My only option was to pay a €11.99 day pass to use a facility I already pay for monthly.
When I reached the chat hours later: the agent didn’t know why I was blocked, told me to visit the club in person (during business hours — as if that’s realistic), and refused the refund because “the pass was already used.” Their logic: they caused the block, I was forced to pay to get in, and that payment became the reason to deny my refund.
Complaint filed with ACM/ConsuWijzer.
March 30, 2026
Unprompted review
Reply from Basic-Fit
Hi Ana! 😊
We’re unpleasend to read that you’re having trouble with the QR code.
I’ve identified the cause and will send you a personal email with more details.
We hope we’ve been able to help you. If you have any questions, please feel free to reply to the email I’ll send you. 🧡
With sporting regards,
Rosa, team social Basic-Fit
Very nice fitness company.
January 16, 2026
quick and easy
March 30, 2026
Reply from Basic-Fit
Hi Mauricio! 😊
Thanks for writing the review! 🤩
We are glad you are satisfied with the service we offer.
We wish you lots of sports fun! 💪🧡
With sporting greetings,
Rosa team social Basic-Fit
Excelent gym
Excelent gym, only negative it's how busy it is in the 9-5 schedule. Before 9 o'clock start's packing and at 5pm the same on Monday to Friday. Other than than, excelent.
June 6, 2025
Reply from Basic-Fit
Hi! Thank you for sharing your experience with us 😊
We’re really happy to hear that you consider the gym excellent. We’re sorry that it gets so busy during the 9–5 schedule, especially before 9 AM and after 5 PM on weekdays. We understand how this can make training harder, and we’ll pass on your feedback so we can keep improving the experience during peak hours.
Thanks again for your review!
Basic-Fit Webcare Team
Payment problem they always not left…
Payment problem they always not left any subscription fee but when subscription fee late sometime they blocked the access of the gem but never ever left any fee. I paid all my fees sometime late but I have to pay but but access in the gem blocked
March 30, 2026
Reply from Basic-Fit
Hi Muhammad! 😊
Thank you for writing the review! 🙌
We understand that this is inconvenient. However, if a payment has not been made, you will unfortunately not be granted access to the facility. You can pay the outstanding amount immediately at the kiosk or via the My Basic-Fit app.
If you have any further questions or comments in the future, you can always contact our customer service. 🧡
With sporting regards,
Rosa, team social Basic-Fit
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