Bass Pro Shops Reviews 

We and my family went into bass pro shop restaurant at rancho Cucamonga. Service was terrible. We made reservations for my son's B day. They even asked if we were celebrating anything. So when we arrived we reminded our server we have a Bday she said ok. Food was good, however our appetizers came after our meal arrived. SERIOUSLY. Then at end nothing, when I asked about Bday they said we don't do anything. THEN SAY THAT AT RESERVATIONS., or server could have. I'll take my money elsewhere in the future.

Customer service is absolutely ridiculous. They only ship via usps and FedEx the worlds worst shippers that have ever existed. I have spent a lot of money with Bass Pro some order 4 grand + and have never received my items on time. Most are 5-10 days late and customer service always just makes excuses and has even said that I needed to be patient on a order that was 9 days past the original delivery date. Bass Pro won't get another dime out of me.

I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!

Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund. Went back right away and talked this woman at customer service. She figured it out but was very disrespectful towards me. There isn't a reason for her to act nasty. Poor customer relations. Jan 17th 2026 3:00 pm

After ordering a rifle online and then getting canceled stating that it was no longer available, I had to order it again a month later. Went to pick on the 3rd day after ordering and was told to come back next day. Went back next day as told, staff was extremely rude and not friendly. They make it look like they are doing you a favor. Couldn't pay me enough to go back.

How can Bass Pro be out of basically all standard waterfowl shotgun ammo. This is not the first time either. Waterfowl season going strong in Chesapeake bay, you would think they would be well stocked. Local small shops had what I needed, why not the worlds largest outdoor retailer? Poor ordering and inventory management.

It’s absolutely the worst management I’ve ever worked for. I can’t express enough how much the employees are not treated fairly. Noincentives, no praises, keeping employees who don’t do their job at all and lose the ones that do everything. Sad. Sad way to run a business.shame on you Johnny Morris for allowing this to happen .

I have been shopping at Bass Pro/Cabela’s for over 20 years. I continually use their products. It just amazes me here. It is in January. The gloves that I bought from Bass Pro five years ago was on their last leg. It’s not a problem you know I spent like $75 on them And I went to Bass Pro today Niles, Ohio, and here it is the Delta winner with a foot of snow on the ground and muzzleloader season starts tomorrow and I needed a warm pair of gloves. This store did not even have a semi warm pair of gloves I had to go to Fin for feather, which is another hour away to get what I needed to finish out this deer hunting season. Very dissatisfied I know it was Christmas New Year’s. I understand that, but this is Bass Pro the number one outfitter in the world.

I come from springfield missouri, where basspro shops originated from. They have recently finished the aquarium,and wild life building. Hands down one of the best aquariums ive ever been to.
But if I had to choose either the Memphis Tennessee pyramid bass pro shop/hotel or the home of basspro shops shop. I would have to choose the pyramid. Its all glass windows and you can go to the top of the pyramid where they have a Cafe up there and you step out on this glass flooring and see all the traffic driving under you. Its terrifying but so worth it!!

I wanted to talk to someone about which clay pigeon thrower would be the best option for me. Went in the shop and couldn't get a hold of anyone that knew anything about it. I called customer service and even more unhelpful. She said no one is available to talk, the shop if busy and to call back in 20 min. She gave no solutions and clearly showed she did not care and wanted to get off the phone. This was my first experience with Bass Pro and surprised how bad the customer service was.

Searching for products is like playing darts. Problem is very rarely can you hit the bullseye. They ventured away from being a Goto store to find what you need and they sell the same thing everyone else sells. I had better luck with gander mountain on finding the real outdoors gear. Bass pro has turned boojey and apparel heavy. Can’t walk through the store without someone stepping directly in front of you stopping you trying to get you to get a CC or time share. Quality gear is slim pickings. If you do find something useful there may only be 1 on the shelf. Always new highers who don’t know the actually policies on returns, ordering, or price matching. Very frustrating. Very over priced and when you ask to price match competitive stores so you can use your points it takes an act of congress and 3 associates later for approval even tho it says directly on there approved price match retailers list. Bad that customers know an associates job better than they do. No longer can you find pros in the departments who actually use the gear or actually outdoorsmen. Targeted audience seems to be what style is trending

I called to make sure a rifle was in stock as it was listed as limited inventory. Was assured it was so got my PAL and immediately called back. This time a got a customer service representative that did not have a good grasp of English. What should have been a 5 minute conversation took 15. I was assured there was still inventory of that specific rifle. Called back after an hour as I was worried that my information was incorrect. This customer service representative found that my email was incorrect and that there was not any inventory left.

Wanted to order something (I'm in the UK) but my son is living in the US. Added to basket and tried to order. However as my billing address is the UK, it wouldn't let me order it. It had every other country in the World, even countries I'd never even heard of, but not the UK. Live chat was no help, just said no.

Janky site. Can't add product to cart though all specs were selected. Tried two different browsers. What a joke!

They lied in the description. All done. Depended on honesty and got screwed.

They were advertising promotional discounts for a vortex lvpo if you got their card. This was all online. I got their card and finished checking out the lvpo. I got my thanks for your purchase email, but then the next day they canceled my order and told me to go kick rocks. Took a hit to my credit for nothing. I will never shop here again.

Awful customers service. I ordered something online. When I received an email confirming my address, I noticed the address was incorrect.
I called them and the person at Bass pro told me to call Fed Ex to have it corrected.
She said there was nothing they could do.
Called Fed ex and they said they can't do it, rather Bass pro has to contact them and that they should know this, it's standard procedure.
Called Bass Pro back and they said there is nothing they can do. I just have to wait for the shipment and when I don't get it,it "should be returned" to their Fed ex location. I asked them to cancel the order because part of the order wasn't shipped yet and they said they couldn't.
Terrible, horrible service. Never again will I order or buy from them.

They sell the boots but when you need bootlaces they don't carry them. It's also interesting that only some of the staff know anything about anything.

Never buy a boat from Bass Pro bought a brand new nitro rigged had nothing but problem with trolling motor took it back three times within the two years each time it went back. They had the damn boat for 6 to 7 weeks and the three a total of three times has been in there. They’ve had my boat about 15 to 16 weeks and still hasn’t solved the issue with just ghost trolling motor When you call they never answer the phone. They tell you they’re gonna call you back. They never call you back. I’ll never buy another boat from Bass Pro and I recommend nobody else either.

I've been buying here for years! Always got service and quality products