Bath & Body Works Reviews 

I have been shopping with bath and body works online and in store for YEARS and I have NEVER had an order get lost. I am very disappointed and my feelings are utterly hurt! My order of 10 candles was delivered to someone else while I got their 5 candles. I ordered some candles that are rare and at least one other one that is rarely in stock. My order was initially scheduled to be delivered 3/25 yet it was delivered 3/23….i knew then something wasn’t right. I get home from work grab my package from the porch and instantly felt this doesn’t feel like 10 candles. That’s bcos it was not. It was someone else’s 5 candle and 1 hand soap. I buy BBW candles ALL THE TIME and usually have at least 30 candles on hand that haven’t even been lit. You guys dropped the ball big time and the representative although willing to place a new order LACKED EMPATHY for the situation. She offered ZERO CONDOLENCES and was quick to reorder and cancel. I was just another caller not a long time valued customer who spends roughly $800 or more a year on candles. The main candles I wanted in this order are no longer available and she made no offer to do anything to make up for it other than refund them. ARE YOU SERIOUS the lack of empathy made me want to tell her off then hang up on her she had zero remorse for the situation…ZERO!!! She COULDN’T CARE LESS!!!! What a mess!!!! I’m SO IRRITATED with BBW and the service received all around! No one else is going to have the variety BBW has, but it’s time to shop around and in time I WILL ADJUST to wherever I land!!! IF YOU CANT KEEP UP WITH THE DEMAND OF YOUR SALES AND OFFERS DON’T have such sales that prevent your staff from keeping up with demand. For the record. this WAS NOT a delivery issue… this was a warehouse packaging issue. Your representative didn’t even care to ask such details which could have been helpful to determine the issue and implement a better or review the existing process to prevent this going. The she tells me I can either take the candles to the store or keep them! I wish I would get in my car and drive to the BBW to return some candles I didn’t order while still not being able to receive what I did order !!!. I’d rather throw them in the ditch!!! I’m sure the online team will respond with some generic response rather than a genuine concern and empathy. The rep didn’t even offer any gift card or anything to attempt to make it right. I’m so annoyed!!!

The recent storewide sale of Buy 2 get 2 seemed wonderful--but was actually a bit of a nightmare and overly confusing. I left the store confused and disappointed. Typically the Buy...Get...sales necessitate you BUY and GET the same type of product. This STOREWIDE sale seemed to have everything mixed together. So if you buy 2 $18 skincare lotions, you would get 2 $5 plugins free ???? The salespeople seemed to understand it even less than I did. I finally asked, "Do I need to do 2 separate orders?" Lady checking me out did not know. So I did two separate orders, but it still did not ring out to 50% off. So, the Buy 2 Get 2 was very misleading. I left frustrated and aggravated that I had even gone shopping. (Which was the true crime as I love shopping) This was extremely disappointing.

Bbw in Yukon Oklahoma sucks . People working there can’t figure out what they’re doing , went there to get my bundle and they couldn’t offer it because they did t have the bag … I didn’t even want the bag . Will. It go back again

Please ensure next your time that your floor staff do alert about customer waiting do get more information about your products. Been standing for 10 minutes without any assistance.
BBW outlet kota bharu branch (KB mall)
9pm

The last 3 visits to b&bw,were disappointing & frustrating. I shop the app for my local location,then hp there to purchase the items that were supposedly available,in store. Unfortunately,I end up wasting time & gas to find out they don't have it. The staff are no longer as friendly as they used to be.

An online order placed March 4 with an $8.00 shipping fee did not receive any attention until March 7th. Today March 10th I received a notice that my order will arrive March 12th. Why pay $8.00 in shipping for an eight day long delivery? I won’t order from Bath and Body Works again.

i really like kim she was very sweet lovable and knowledgeable i enjoy her she made my experience great

Oh no they di int! AGAIN. In December I here waited in one single line for them to tell me I have to wait because there's another line that's doing pick up orders. Exsqueeze me?! I come back another time to apologize to a manager for my attitude and explain what happened. This manager says that shouldn't be the case If I waited in line and I'm next they should just be able to assist me. Even though they try to do pick ups on one computer, they can do it on any register. Come in today and again I'm told the same thing that that they can't help me and that I need to move one register over. I waited at the register who wouldn't help me, so she couldn't help anyone else until I moved. What was the point of not helping me if you still can't help the next person until I get helped? I know not to do pick up orders at fashion Fair because they want me to wait in a single line and then tell me once I get to the front that I need to go to a different cash register since it's just one step over. If that's what they want to do, no problem, AS long as there is a sign indicating such so I'm not caught off guard waiting in the wrong line.

If you want your items in good condition ( new packages, not expired, not stored in a bad condition from head to toe ) DO NOT order ONLINE, be fooled by prices & offers cause what you get is old unscented poor products. U loose your money, your products & trust in Bath & Body works.
Spend your money on what you see in front of you check the package if old or new, open & smell or check opened samples!

Made an order on the European site. Order marked as sent. No tracking link. No info on who it was sent with. Zero info 👎👎

Also customer service ignores you. What a disgrace.

I seriously can’t say enough good things about Bath & Body Works. Every single time I walk into the store, it smells amazing and the employees are always so welcoming and helpful. The customer service is genuinely one of the best parts of the experience — they’re knowledgeable about the scents and always help me find something that matches my vibe.

The quality of their products is top tier. The body creams are super moisturizing without feeling greasy, and the fragrances actually last all day. I constantly get compliments when I wear their sprays and lotions. My current obsession is their seasonal collections — they never miss. The packaging is cute, the scent variety is unmatched, and there’s literally something for everyone.

Their sales are also AMAZING. I’ve been able to stock up on my favorite candles and body care products without breaking the bank. For the quality you get, especially during promotions, it’s honestly such a good value.

If you love smelling good, self-care, or giving cute gifts, this is the place to shop. I will forever be a loyal customer!

Nice experience at Select City mall Saket. Really happy with the purchase and with the service provided by Vaishnavi.

I love bath and body works but pls add an Moana section of perfumes or candles and also it would be really great if you guys add an avatar bath and body works section. thank you bath and body works.

I have Been shopping here for years still not getting rewards points always an issue with my online orders my info has been wrong for over two years I asked them to change it been in the store several times at wyennwood village in lake worth still having the same problem I tell thrr we m I’m not getting my rewards my birthday is wrong and they say we will fix it but keeps over charging me it maybe my fault because I love the candies and I keep going they obviously don’t care to keep me as a customer

Every time I try to order something from Bath and Bodyworks online it comes damaged. I do NOT understand why such a large company cannot use paper to protect their products, a little tape to keep soap lids closed, and keep themselves from the expense of refunding and reissuing items!! This has been their way of shipping for YEARS!! Make that make sense!! All of the wallflowers are broken, the soap tops are either broken or open. I just don’t understand. Terrible service.

I ordered a body mist on January 9th, I paid, money taken out of my account, conformation email, invoice, great, fab, hopefully it’ll be here in a week or so, a week later no emails, no text, I check the tracking order and ‘Order Not Found’, that’s odd, I’ll email costumer service, got the automated email back saying ‘We’ll be with you soon’, never heard back, a wee later emailed again, nothing on that email. I tried calling customer service several times, never picked up, even being on hold for seven minutes, nothing. So I just gave up and left it be. Just over 6 weeks later I get a parcel, and it’s the body mist. I was in shock but also happy, but also very frustrated and will not be ordering off them again.

Long story short bath and Bodyworks lost my package. I only found out because I reached out to them. After multiple agents that clearly lied to me because they said my package shipped out but in reality they lost my package. After multiple agents, disconnected calls, supervisors, they have yet to reship out my package that I already paid for. Their response please be patient. I asked for my package to be expedited since they lost my package but the supervisor told me they don’t do that for customers. At this point all I can do is report them to the better business bureau. Even after they lied to me ( I have all conversations saved to back me up) lost my package, they have yet to make this right. Oh and I spent over 100.00 on this order. The items I was really looking forward to have since been out of stock after knowing my package was lost. If my package never went missing I would have all my items. Terrible customer service.

I love my store in Fort Smith AR!! However I would definitely love it more if they brought back CANYON fo men!!!! Please!! I need it!!! That’s all he wears.

There are two products from Bath & Body Works that I really enjoy: candles (& the special fall candle event) and the men's body washes. Last year, I "waited online" for my turn to place a candle order. I placed the order and still have evidence of it. However, while it did show up as "pending" at my bank, I never received a confirmation and, of course, the order was never shipped. I exchanged chat messages online multiple times and they were worthless -- repeatedly telling me they couldn't find an order I could prove was submitted. Unable to access any other way to contact customer service, I actually wrote a letter with all the documentation. No response! Given all the complaints here, it appears obvious they just don't care about customer service or solving customer's problems. Fortunately, even though the products are favorites of mine, there are alternatives and Bath & Body has lost this customer!

My daughter purchased the Princess Tiana collection from the Disney Princess Collection and was disappointed that Tiana's collection wasn't as extensive as the other Princess Collections. They're wasn't anything especially different that stood out like Mulan's hair clip for example. My daughter was very excited the collection was being re-released,but it was short-lived. Princess Tiana is a reflection of my daughter and she should be able to have as many options to choose from like the other Princesses.