Bathroom Republic UK Reviews 

445
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive very quickly and are securely wrapped in protective materials for safe transit. Many people also appreciate finding useful products at fair prices that match descriptions and meet expectations upon arrival. However, some customers also noted frustrating experiences regarding customer service responsiveness and a complete lack of communication. Some reviewers experienced difficulties with delivery logistics, such as curbside drop-offs or items not fitting their spaces correctly. A few individuals pointed out extra challenges when trying to resolve problems or obtain refunds for damaged goods.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. While many... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly among... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting diverse experiences. Several customers... See more

Customer service

Clients share profound dissatisfaction regarding customer service, highlighting constant communication... See more

Quality

Customers consistently note ambiguous experiences with quality. Reviewers praise top quality units arriving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered two new door handles for quadrant shower. One door handle came with 4 washers the other with only 2. Contacted bathroom republic to ask if there should have been 4 for both or only 2 required.... See more

Company replied

Rated 3 out of 5 stars

I have emailed multiple times as I received a damaged item starting on 18/03/2026, I am writing this review on 30/03/2026 and I have never had a response. Also delivery is only curbside, they won’t... See more

Company replied

Rated 3 out of 5 stars

I bought this expecting the delivery to be as stated at the time of purchase. But it was delivered the next day and I was away. This caused no end of problems.

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Home Improvement Store

Written by the company

Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.


Contact info

3.0

Average

TrustScore 3 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(445)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

The product (a shower) was very good…

The product (a shower) was very good and at a very good price and delivery was quick, I cannot fault that.
BUT their website must suffer glitches as when I ordered the item the 1st time it told me that the order payment had failed so 10 minutes later I tried again, the second order went through, I then got confirmation emails for both the orders?
I tried messaged them on their messages page and got no response.
I tried on numerous occasions to phone them and not once did I get a reply and their answering service box was full so I couldn’t leave a message.
So have now had to return one of the showers sent to me!
I WOULD HAVE LEFT A 4*or 5* for the item and delivery.

May 2, 2022
Rated 1 out of 5 stars

Avoid at all costs

Worst customer service. Rude, uncooperative, not interested in taking accountability for mis advertised or described items.
The whole experience was a nightmare.
Please reconsider before using this company.

April 3, 2022
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Rated 5 out of 5 stars

Found these after searching for ceiling…

Found these after searching for ceiling cladding for our wet room. Seemed like a big company so placed an order on line. Received confirmation really quick then after a couple of days heard nothing and started getting worried. Checked there reviews and loads of bad ones so also credit checked them and really low score. Thought I wouldn't get the goods. Had email from them saying no stock so requested a refund, which an email after said it would be processed. Next day hot another email saying panels will be arriving on the 9th. Had arranged for them to come to my work address and they arrived on the 9th so all good. Product arrived intact and no problem. Based on my experience would recommend

March 9, 2022
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Rated 1 out of 5 stars

AVOID. TERRIBLE COMPANY.

No goods delivered, no refund, terrible company. I was eventually offered a refund then they changed that decision. Their address is only a mailing address so no goods for bailiffs to remove. Avoid this company customer service tell lies and can be rude when replying to emails which may take weeks to get a reply, if you get one at all. They trade under different names with different addresses, just a mailing address with no goods.

March 5, 2022
Unprompted review
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Rated 1 out of 5 stars

Ordered bathroom ceiling panels and…

Ordered bathroom ceiling panels and money was taken out within minutes . I heard nothing so emailed after a week to be told out of stock don't know when coming back in did I want to wait or be refunded ! Surely it didn't take a week to check stock and payment should not have been take before stock was checked ! Now got to wait 5/10 working days for refund . Absolute joke

March 5, 2022
Rated 1 out of 5 stars

Stay Clear

Ordered bath taps with a diverter valve and shower hose. When they were delivered the shower hose would not fit the diverter valve. Have been trying since November to get this resolved, no one answers the telephone, questions are unanswered, I have given them numerous opportunities to solve this issue but they are uninterested. They are refusing to abide by the Consumer Rights Act. I am now seeking to take them to court, DO NOT BUY ANYTHING from this company.

March 5, 2022
Unprompted review
Rated 1 out of 5 stars

I am still awaiting delivery of the 2…

I am still awaiting delivery of the 2 in 1 toilet. The gentleman came but was only able to take the toilet up the first set of stairs so he took the toilet back but hasn't returned. I've tried calling number that I'd received a call from to say when the original delivery was being made but got no answer even after several attempts.

March 5, 2022
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Rated 5 out of 5 stars

excellent products at a good price and…

excellent products at a good price and swift delivery thankyou

March 1, 2022
Bathroom Republic UK logo

Reply from Bathroom Republic UK

Thank you for taking the time to leave a review, it is really appreciated. We are glad to hear you are happy with our service and products .

Rated 1 out of 5 stars

OK service

Ok service after much persistence

February 17, 2022
Unprompted review
Bathroom Republic UK logo

Reply from Bathroom Republic UK

Thank you for your recent Trust Pilot today.

I really appreciate you taking the time to leave us some feedback from your experience with Bathroom Republic

I am sorry to hear you may have had any issues with your order.

If you could please send us an email so we can get this looked into and get the issue resolved as quickly as possible:

Info@bathroomrepublic.co.uk

Kind regards

Rated 5 out of 5 stars

Chrome wall outlet

As a plumber, product quality and ease of installation are of paramount importance. These wall outlets for shower handsets can be installed in less than 10 minutes. The quality is great and the delivery was timely.
Many thanks. I will be ordering again (as long as the design doesn't change! ).

February 12, 2022
Bathroom Republic UK logo

Reply from Bathroom Republic UK

Thank you for taking the time to leave a review, it is really appreciated. We are glad to hear you are happy with our products .

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