Batleydiy Reviews 287

DO NOT USE THIS COMPANY!
I made an order in December 2025, still not received it, tried emailing and calling numerous times and never had any response. Avoid this company at all costs!

Ordered in November. Item never came and refund never came. The guy behind batleydiy.co.uk has a new website okeke.co.uk run by the parent company of batleydiy.co.uk, Kavielon Living Limited.

I ordered on 3 January then cancelled 4 March. Have emailed 4 times asking for my refund and phoned 20 minutes and 5 minutes, no response. Our call is certainly NOT important to them!

Ordered a small item on 22nd February (order 55954) + postage had to be paid it is now 27th March I have emailed plus tried to telephone them but no answer either way, They are thieves all they seem to want is peoples money, DO NOT TRY AND BUY FROM THIS COMPANY, KEEP WELL AWAY, TREAT THEM THE SAME AS YOU WOULD TREAT POISON,

I placed an order (#55956) a month ago and have not received any updates or replies to my emails. I would appreciate clear communication regarding shipping or a refund.

Giving one star is generous. If I could give less I would. Actually the worst company I have ever bought from online, and that includes some pretty dodgy ones from FB links. At least they sent stuff, or replied.

Order was back in January. Haven’t received items and haven’t had any replies to emails. I see replies on other reviews that say this company isn’t a scam, but with no delivery and no reply there isn’t any other way to describe it really. They take money with no follow up, and seemingly no integrity. Time and time again. Sounds like a scam to me.

Do not use. I ordered some wooden stakes two months ago and never received them. No reply from Batley when I chase them, which I’ve done several times. Avoid.

I ordered a brass cleaning product from Batley DIY about 7 weeks ago and have still not received it. I have tried calling and emailing numerous times with no response. I don't like writing these reviews (in fact have never done so before) but I sent an email warning them that I would be writing one, 2 weeks ago, and still nothing. I see from some previous negative reviews that they respond after the review. Well that's too late I'm afraid. The damage to your reputation is done. I recommend you DO NOT ORDER from this company they have stolen my money

I ordered some kitchen knives on 16/11/25 and they have been dispatched and despite an occasional response stating that they would issue a refund it has never been done. The majority of the time I just don’t get a response other than a standard response acknowledging my email saying they will be in touch. I still have never received a refund.

I have never received my order and cannot get a response from the company to obtain a refund or acknowledgement regarding my order.

BEWARE BEWARE BEWARE!!! DO NOT BUY!!!!! I have given this company 1 star otherwise I wouldn’t be able to leave a review. They are thieves. They take your money and your item never arrives!! BEWARE….DO NOT BUY ———THEY DON’T RESPOND AFTER. I’m reporting to police……

Terrible! DO NOT ORDER FROM THEM
Other than automated responses to my many emails I’ve still not received my order or any update when I can expect it. From reading the many other reviews it seems I never will ever receive my order

Bought some paint from this company, when it did not arrive 2 weeks later i asked for a refund. 4 months later i have still not received my refund. Avoid at all costs!

Wouldn't buy a thing from them bought £8 worth of sponges 2 months ago have now asked them to refund me or I'll go through the fraud department of my bank. Conartists

I placed Order #55782 on 14 January 2026 for four Pest-Stop Pre Baited Snap Traps. £15.24 (including shipping and VAT) was taken immediately.

No dispatch confirmation was received.

After chasing via the website contact form, I received a reply on 21 January apologising for “delivery issues” and stating the order would hopefully be dispatched by the end of that week.

It was not dispatched.

I sent further emails on 29 January and 10 February requesting a clear update and confirmed dispatch date. Neither email received a response.

I also telephoned the published contact number multiple times. The calls were not answered and there is no facility to leave a message.

More than a month after payment was taken:
• No goods delivered
• No dispatch confirmation
• No refund
• No communication

Taking payment without supplying goods and then failing to respond to repeated contact attempts is unacceptable. I am now pursuing recovery of the payment.

The prices on their website may look attractive, but the lack of fulfilment and complete absence of customer service has been extremely disappointing.

If you choose to order from this company, be aware that low prices mean very little if the goods never arrive and your attempts to contact them go unanswered.

I would strongly advise prospective customers to read the reviews carefully before placing an order.

Ordered item, told there were supply chain issues, now ignoring repeated clarification emails.

If I could leave no stars, I would!

Awful experience of ordering from this company. Placed order in DECEMBER and STILL waiting for my order. Emailed and called numerous times, tried the online chat and not one single response! Absolute shambles of a company and definitely allowing customers to part with their money fraudulently!

Ordered 2 weeks ago, no acknowledgment, have emailed twice no response. Nothing has been sent, avoid at all costs.

This company are scumbags...Yep they tried to do it to me to. I managed to get my bank to refund me via my direct debit card, so was lucky. I would advise everyone who has been scammed to do the same.
It's unbelievable in more ways than one as its theft and yet nothing happens and no consequences... If I took something without paying for it I would have a criminal record, so how do these bogus companies get away with it.

Ordered on 27 Jan. Order remained “waiting for details”.
No response from seller.
Chargeback required due to non-delivery.