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Rated 4 out of 5 stars

The order for a 36V battery has just arrived and the new battery is now fully charged - I have not yet tried it in my battery powered lawn mower. I needed a new battery as the original one would no lo... See more

Rated 4 out of 5 stars

The 80 V 5.0 Ah Li-Ion replacement battery for my Mountfield mower arrived when promised. The price was reasonable. I have used the mower three times with the new battery and it has performed as with... See more

Rated 5 out of 5 stars

Thank you for keeping me informed about the progress of my order. I understand that it came from China but was well packaged and arrived in excellent condition. The product is superbly manufactured an... See more

Rated 5 out of 5 stars

I was very annoyed that Stiga could not replace my battery directly. However, they provided details of Batteryer who promptly despatched my order, I presume from China, quickly and proficiently. So fa... See more

Company details

  1. Electronics & Technology

Written by the company

Batteryer is a leading retailer of power tool batteries, digital camera batteries, drone batteries, and chargers. We have always focused on providing our customers with the best products, fast delivery, and the best customer service. Our customer service specialists are always ready to assist. Should you have any comments or questions, we are available to assist via webchat or email!


Contact info

3.9

Great

TrustScore 4 out of 5

48 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

So bad

coordinately the worst company I’ve ever dealt with one of the batteries that was delivered to me only lasted a very short time on its first use, and I had a lower empire battery that lasted much longer. Also, the battery was really hot so hot that I’ve been hardly touched it. This race concerns with me about safety going forward as they normally get hot. They get older, but I tried to contact the company and they said they would bust on it. Get stuffed absolutely horrendous companies to deal with all they want is the money they don’t wanna deal with anything. They don’t think English law rep replies to them. They think their policy upfront everything they don’t have English addresses. They only have a Chinese address I would avoid like a plate, but no idea about these batteries how good they are when they were tested how they last or anything and there’s no back up and support I would definitely avoid these in future. All my other batteries are both originals and they perform much better never gets so hot. Yes they’re more expensive but I prefer going to bed knowing that when I wake up in the morning, the house haven’t done them. Honestly this is only my views an opinion, but they are a terrible company. We tried to write to them. We sent them loads of emails. They never replied with anything other than our policy is top trumps go away. I asked for safety reasons if they could inspect the battery, but they said they didn’t want it returned. They looked in a picture and they could decide what to do and they were terms policy from the picture. Basically don’t do anything. I’m not really good at writing these but the message is still the same avoid like the plage .

October 9, 2025
Unprompted review
Batteryer logo

Reply from Batteryer

Hello Mark,
We regret that you are not satisfied with our service.
We want to assure you that our batteries have an honest capacity, and you can verify this with any local testing agency. Before you decide to leave us a negative review, please review the return policy that you agreed to before making your purchase. Our policy requires that the product must be unused and cannot affect secondary sales. You've used these products for work purposes, and they're dusty and have multiple scratches. Therefore, we cannot accept your return request. We do have a UK return address, but only if your order meets our returns policy.
You keep harping on about the product being too hot or having safety issues, but nothing happens. We've explained this to you more than once. Our batteries work well without any issues. Lithium batteries will generate slight heat when used for a long time (charging or discharging). This is normal for all lithium-ion batteries, and this information can be easily found by searching Google.
We stand behind our products and offer a one-year warranty. If you have any safety issues, please don't hesitate to report them to us.
Regards,
Batteryer Team

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Rated 5 out of 5 stars

Order of Phantom 2 Drone Batteries

Thank you for keeping me informed about the progress of my order. I understand that it came from China but was well packaged and arrived in excellent condition. The product is superbly manufactured and seems to work safely, charges well and seems all very good. Delighted with the order and highly recommended supplier.

July 19, 2025
Rated 1 out of 5 stars

Won't always charge

Won't always charge. Doesn't charge fully. 8ah procore doesn't last as long as a 3ah genuine. Thought i'd take a punt on one of these but wish I hadn't.

Their response is that this is normal, yet my 12 year old Bosch batteries work normally?

March 1, 2025
Unprompted review
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Reply from Batteryer

Hi Simon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about this situation.
According to our records, your order has passed 2 years from the date of delivery.
We consider that the condition of your battery is due to normal wear and tear and is not covered by our warranty.
All rechargeable batteries have a limited service life. A Rechargeable Battery is a Consumable product. Depending on the application and usage mode, it is normal wear and tear that the maximum capacity of all rechargeable batteries will gradually decrease over time.
If you have any questions, please do not hesitate to contact us.
Thank you for your understanding and support.
Kind regards,
Batteryer Team

Rated 5 out of 5 stars

Stiga Battery Replacement

I was very annoyed that Stiga could not replace my battery directly. However, they provided details of Batteryer who promptly despatched my order, I presume from China, quickly and proficiently. So far the battery appears to work well.

May 29, 2025
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Rated 1 out of 5 stars

bosch 36v 4.0Ah battery

The battery I purchased was a bosch 36v 4.0 Ah. It is 9 months old and has been used around 5 times and fully recharged after use. It being for gardening tools it has been unused over the winter. I went to use it last month finding it completely discharged. I attempted to recharge it however it was unable to take a charge. This was all explained the Batteryer over 3 internal emails. The blame was put on me for not charging it enough. The last email received included a link to respond that was blocked by my security as it was a high risk for hacking. So in summary I have bought a faulty product and this company has failed to abide by its responsibility that all others offer ie. a one year warranty. A bit of advice, do not buy from this company, if you're trying to save a few quid do your research and ensure that the company is reputable and has a quality customer service otherwise you will find it a false economy.

March 27, 2025
Unprompted review
Batteryer logo

Reply from Batteryer

Hi David,
Thank you for taking the time to share your feedback.
We're very sorry to hear about this situation.
We take your feedback very seriously and are happy to investigate your issue further.
Update:
After investigation, we found that your battery had "starved" after 10 months of inactivity because you did not follow the maintenance guidelines in our product manual.
One thing that must be clarified is that the purchase date of your order is June 10, 2024, and more than 11 months have passed since the purchase date. It is not the 9 months you said. We explained all this to you and provided a solution. We want to assure you that the link we sent you is 100% secure. We take cybersecurity very seriously.
You can get warranty service, but you need to return the battery to us according to our warranty process.
Thank you for your understanding and support.
Kind regards,
Batteryer Team

Rated 5 out of 5 stars

Efficient order process

Efficient order process, good communications and delivery updates. Delivery time not too bad.

Battery only used once so far, but holds charge well and was excellent in use in my lawnmower.

May 8, 2025
Rated 4 out of 5 stars

The 80 V 5.0 Ah Li-Ion replacement mower battery…

The 80 V 5.0 Ah Li-Ion replacement battery for my Mountfield mower arrived when promised. The price was reasonable. I have used the mower three times with the new battery and it has performed as with the original battery. The battery is fully compatible with my old Mountfield battery charger.
The communication with the company was a bit uncertain. I didn't know if I was dealing with someone in the UK or in China.

May 1, 2025
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Rated 1 out of 5 stars

Batteries have an overdue by weeks

Batteries have an overdue by weeks. Still not there, money was paid. Request to Batteryer for check the delivery?- answer: please wait...

Still not here, ordered March, 29th.

Now since one week, they ask me to vote - without delivered (as they can also see, if they like to want)?
Sure, 1 star for nothing...

March 31, 2025
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Reply from Batteryer

Hi Axel,
Thank you for taking the time to share your feedback.
We're very sorry to hear of your poor experience.
The estimated delivery time for Germany is 10-20 business days (weekends are not included) after shipment.
However, you may receive your items much earlier, or sometimes it can be slightly delayed, depending on the shipping address. Packages may be faced with delays beyond our control such as customs or postal delays.
Due to the recent strict customs clearance procedures, orders shipped to Germany have experienced varying degrees of delay.
We sincerely apologize for this delay. We are working directly with the carrier to minimize the impacts, but we don't want you to worry -- your order is still on its way!
According to our records, your order has cleared customs. it will be delivered soon.
Thank you for your patience during this time.
Kind regards,
Batteryer Team

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Rated 3 out of 5 stars

Wrong choice

Bought wrong batteries - have returned and hope correct ones arrive

March 28, 2025
Batteryer logo

Reply from Batteryer

Hi Ian,
Thank you for taking the time to share your feedback.
We're very sorry to hear of your poor experience.
We take your feedback very seriously and are happy to investigate this further and address any issues you encountered.
Update:
After the investigation, we found that you purchased the wrong products. You can return them to us for a full refund.
Kind regards,
Batteryer Team

Rated 4 out of 5 stars

A 36V battery at a good price

The order for a 36V battery has just arrived and the new battery is now fully charged - I have not yet tried it in my battery powered lawn mower. I needed a new battery as the original one would no longer charge fully. The Batteryer product looks good and I will probably buy another as a spare as the lawn mower runs out of power before all the grass is cut and the Batteryer product is a very reasonable price.

March 26, 2025
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Rated 5 out of 5 stars

The battery took about 15 days to…

The battery took about 15 days to arrive. That said it appears to be a good and long lasting item. It enabled me to mow two fairly large lawns which my two original batteries were failing to do, and still had some power left in it. Excellent!

March 14, 2025

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