BMS Technologies LTD Reviews 

1,310
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive pricing on various batteries, and the overall top quality of the goods received. Many people also mention that the customer support staff goes out of their way to provide helpful advice and ensure everything works properly. However, some people mentioned frustrating delivery delays caused by external courier services failing to arrive within the scheduled time slots. A few reviewers also reported receiving damaged or leaking items and experiencing communication hurdles when trying to resolve these unexpected problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly and perform... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the speed and reliability... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and great value... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and efficient staff who provide... See more

Staff

Users describe positive interactions with staff, praising employees for their vast technical knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Renault in Gloucester tried to scam me (twice) by wanting to charge nearly £400 for a battery. I went to Battery Mega Store and bought a far better Bosch that 100% matched the codes from Renault. 2nd... See more

Rated 5 out of 5 stars

Wow, what an I say. Their offer of a quality brand stop start battery was 40% cheaper than their on-line competitors. The order once received was despatched next day and arrived the following day by... See more

Rated 5 out of 5 stars

My friend recommended your company to get a battery from. I was impressed as the site gave me 10 different options for my car, where as other sites were giving me only two options. Delivery was next... See more

Company replied

Rated 5 out of 5 stars

After having an issue ordering online I called and spoke to Connor. He could not have been more helpful, battery was pretty much half price of elsewhere and he knew I was on a tight timeline so pushe... See more


Company details

  1. Battery Store

Written by the company

UK-based power company specialising in electrical solutions ranging from batteries for cars, caravans and mobility scooters all the way to industrial off-grid setups including solar panels, lithium-ion batteries and top-end inverter-chargers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,310)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Why go anywhere else

Callum at BMS is a "Top Man"! Great warranty process supported by the fastest email replier of any company I have dealt with. Excellent.

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service!

Have used BMS a few times now, they have become my 'go to' for replacement batteries. I made a rookie error with my latest order, but one simple call on a Monday morning and Victoria had everything speedily arranged for their courier to perform a rapid 'swap-over'. Great follow-up to double confirm all details and the exact Courier schedule. This was wonderful Customer Service. Will be continuing to use and recommend BMS going forward!!

December 8, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery charges are ridiculous for…

Delivery charges are ridiculous for small parcels - £7.50 for a fuse?

December 8, 2025
Unprompted review
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Reply from BMS Technologies LTD

Thanks for your review. I am sorry to hear that you are unhappy with our delivery charges.

I can confirm that for next day delivery the current delivery charge is £7.50. We are currently looking at adding an additional service with Royal Mail however we want to ensure that the service is reliable before proceeding.

Hope this helps.

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Rated 5 out of 5 stars

Callum Davis has given me great service…

Callum Davis has given me great service again today when researching and identifying the correct stop/start car battery my neighbour needed.

Callum's professionalism and attention to detail has been appreciated previously on several occasions in the past couple of years when I sourced replacement batteries for my Bentley Arnage, Renault Master van & Fiat Panda. Callum & BMS Technologies are my first choice to contact when a battery is required.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

faulty product resolved

Had an issue with a faulty product, which of course was frustrating. However I was able to get through to a very helpful man named Callum immediately with almost non wait time and he was extremely polite and helpful and resolved my issue.
Great service, would shop with them again.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful support via email

Missed an item off my order and they were very helpful via email adding it on to the previous order without having to pay for 2 sets of postage.

Great service and prices for all the Victron kit I've bought from them.

November 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Very profesional atitude from the…

Very profesional atitude from the begining , with real desire to help and solve the situation .
There is nothing that could have been done better, so David , 5 stars go to you .
Thank you .

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Faulty battery and no replacement. Stay clear.

Battery was sent nice and quick in March. Less than 6 months later having issues with it. Went away for a week and came back to dead battery. Breakdown recovery came out and they confirmed faulty battery. Their message to me was...

The voltage of 13.88 is the output of your alternator and should be between 13.5 and 14.5v. So although yours is low it should be sufficient

I contacted BMS and surprise surprise they won't send a replacement even though it has something like a 3 year warranty.

BMS response was... Sorry, we've had a bit of a tech backlog, so I've been waiting for them to have a spare moment. They have said that the charging parameter for the battery state it should be 14.2-14.4, so unfortunately the battery is being consistently undercharged which would cause a performance decline.

Funny road recovery saying one thing and BMS saying something different.

Very disappointed and will never use them again. Stay clear as if anything goes wrong you won't get a replacement.

November 12, 2025
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Thank you for your review.

I am sorry to hear you’re disappointed with your experience. After reviewing your case, our Customer Service Team consulted with our Technical Support team confirmed that the AA report showed a consistent charging voltage of 13.88V, which is below the required 14.46–14.8V specified on the battery’s datasheet. Unfortunately, continuous undercharging causes performance decline and falls outside of warranty conditions.

The product is covered by a Manufacturing Warranty which covers any manufacturing faults or defects. This is neither.

We appreciate your feedback and understand this outcome is frustrating, but our decision was based on verified technical data rather than refusal to assist. If your charging system is adjusted to meet the correct parameters, your battery performance should not be affected in future.

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Rated 5 out of 5 stars

Very impressed with the level of…

Very impressed with the level of service. When my battery failed after a few months, Kieran handled everything efficiently and ensured a replacement was delivered the next day. Great customer care and follow-up.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Order was promised today

Order was promised today. Due to their error, it was not shipped. I called. They have now realised their mistake and shipped my order for delivery tomorrow, but I’ve explained that this has caused me a massive problem. They have flatly refused to refund the carriage charges for the late delivery caused by their error. I’ll not use them again. I have used them many times over the years. Shockingly poor customer service.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Batteries and Great Service

I ordered a lithium-ion battery from Battery Megastore and it arrived in perfect condition. The quality is excellent and it’s been performing really well. Customer service was quick to answer my questions and the delivery was faster than I expected. I’ll definitely be coming back when I need more gear.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Came across this company that supply…

Came across this company that supply victron units. Spent an awful lot of money on the latest equipment delivery arrived not the full delivery then it took some time to get the various parts I needed when it all arrived people were saying I didn't need the equipment in the first place cables were not correct everything is still in the box not being used four months later and the after sales is terrible. Still waiting a month later for a email if they can recommend any victron installers no email has arrived

October 23, 2025
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Thank you for your review.

I am very sorry to hear that you have had a negitive experiance with our Technical Team. If you could please respond to my Information Request I can look into this for you.

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Rated 1 out of 5 stars

Brought inverter in their ebay store…

Brought inverter in their ebay store very slow to turn up but when it did it was faulty. Company put me through to there technical team who asked for it to be posted back but at my cost £18. They tested it and stated correct faulty and had it approved from victron to replace it. Broken promise after broken promise they are going to sort this out and send me the replacement but nothing still waiting. Avoid this company as they had rubbish customer service which if your order is fine then understand 5* but you just need to look at all the negative reviews of how bad they are when things go wrong. I will never use this company again.

Its a shame with your update that you respond better to negative reviews than trying to sort out with your customer direct. I appreciate things do go wrong sometimes but the lack of contact from you still makes my review valid. Had I not continously chased over weeks for update I would have heard nothing so use this company at your own risk

August 11, 2025
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Neil

We’re very sorry to hear about your experience and for the delay in receiving your replacement inverter. We completely understand your frustration and appreciate your patience while our team worked to resolve this issue.

After reviewing your case with our Technical Support and Accounts teams, we found that your inverter was indeed confirmed as faulty and approved for replacement by Victron. Unfortunately, there was a delay caused by a part number change which meant the replacement stock was not initially recognised in our system. This has since been corrected, and your replacement inverter has now been dispatched.

We know this situation fell short of the level of service we aim to provide and we sincerely apologise for the inconvenience caused. We’re reviewing our internal processes to prevent this type of delay from happening again.

If there’s anything further we can do to make things right, please don’t hesitate to contact us directly at salesteam@bmstechnologies.co.uk so we can assist you personally.

Rated 5 out of 5 stars

Best Customer Service EVER!!

Renault in Gloucester tried to scam me (twice) by wanting to charge nearly £400 for a battery. I went to Battery Mega Store and bought a far better Bosch that 100% matched the codes from Renault. 2nd scam from Renault was "the battery doesn't fit" - so Renault are deliberately misleading customers to buy their massively overpriced one. Back to BMS, who then rematched the battery and even refunded the difference. Kieran & Bryannah went above and beyond to help me - been a long time since I've had service anywhere near as good. If I could, I'd give them 10 stars!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

I needed a Leisure Battery for my…

I needed a Leisure Battery for my campervan. Thank you Keiran for your excellent help. Greatly appreciated as you took the time to find the best option & I received it the very next day. All now fitted & working well. Great service. Great price & nothing too much trouble.

October 7, 2025
Unprompted review

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